Nordstrom

I went to buy foundation from Mac I love the lady at the counter her name was Sally very nice lady she helped me out to find the right color she matched me perfectly she gave me all the right stuff I end up buy more stuff I was using the wrong stuff I am very happy I meet her .

Clean Nordstrom. Visited the Bistro Cafe and had some amazing appetizers and pasta. We grabbed a bottle of champagne and some red wine to pair for half off Wine Wednesday. Restaurant needs to be updated. Felt like an upscale Denny's inside.

Store has all the usual designer brands with helpful sales people to help you with your needs. It's attached to the Cerritos Mall giving access from the first and second floor. Overall, cleanliness with plenty designer brands are a great art this location.

I really love buying my niche fragrances from this NORDSTROM's store. The staff here are incredibly helpful and always give me samples of their perfumes. I truly appreciate their assistance and want to express my gratitude to the manager. What a pleasant experience to shop here. Thank you.

Generous return policy, superb attention to customers. Nordstrom values their staff, sales agents are knowledgeable, professional and courteous.

Honestly I like shopping here a lot .I don't buy much when I go, but the selection is pretty high quality and will last you a while compared to other stores. I do take advantage of their free tailoring services to make sure my blazer buttons never fall off. Great selection of jeans, and men's shoes, men's bags. Guys I recommend you start shopping at Nordstrom if you want to clean up for that special lady in your life

i was helped by Ashley at the MAC counter. i was shopping for my daughters birthday and she was so helpful and knowledgeable and really gave me that old school Nordstrom client service. i will come back again and again because of Ashley. thank you!!!!

We must say we gave a 5 stars rating because of Jack in men's department! He was the one who made our experience a pleasure to shop at this location.

Thanks ahead of time for reading this long "novel," and please forgive our grammatical errors as English is our second language.

Our niece and I bought men's cologne, women's perfume, men's tie's clips & bow ties, scuff links, lapel's pins, ties, and a pocketsquare.

We could have bought more, but we felt the sales ladies all around the perfume and nearby counters were more interested in chatting with each other than helping customers. So we quit, went to your competitors, and shopped more. (We needed to give a gift a day for 30 days. Our budget was $25-$250 per gift)

When we first entered the store, we walked around but couldn't find the items we needed. We found 3 sales ladies standing around taking to each other, in men's cologne area, none said hello to us or offer help. A nice young man offered his help and walked us to a sales lady. He left us there, explained that he is a vendor, not a Nordstrom salesperson. This lady walked us to where men's suit accessories were, said, "That's all that we have," then left us. We selected 4 items and walked back to the men's cologne. JACK SAID HELLO AND ASKED IF WE FOUND WHAT WE NEEDED? This was when we walked by Jack, even though Jack was with a customer.

The same 3 sales ladies were still talking to each other. It seemed they had fun. We looked them straight in the eye, expected some sort of greetings, we got none! The same nice vendor offered to help again. We asked for Armani brand, he sold us his brand, Tumi. He sold us the larger size than what we needed. We paid more than what we were looking for in Armani. But it was all good, which showed that we're just easy shoppers. We asked if he has free travel size as a Gift-With-Purchase, and he gave it to us happily and even with 5-6 more samples. Now, 1 of those 3 sales ladies rung it up for us. This young lady talked to the vendor's rep, not to us. She didn't thank us and left us to wait for the vendor's rep to gift wrap our purchase. She saw that we still have the other 4 items in our hands but didn't bother asking if we needed to have them rung up? We guessed she didn't earn commissions on these items, so she didn't care. So sad!

Our niece wanted to ask if she could pay for those items, but I told her Jack said hello, let's give him the sale. We went over to where Jack was. He thanked us for waiting for him (he was with another customer). He rung up our items and asked if we needed anything else, showing us more accessories that we didn't know were available. We picked up another 4 items. Jack gift wrapped all of our items, showed another customer where he could make his purchase so that he didn't have to wait while Jack helped us. JACK IS AN OUTSTANDING ASSOCIATE AND REPRESENTED NORDSTROM WELL! Great job, Jack!

We went over to women's perfume, had to say "excuse me, can you help me?" In order to get some help. Like we mentioned before, they were busy chit chatting with each other. We knew what we wanted. We were directed to a different counter and were told, "It's her line." Whoever was at that counter seemed reluctant to help because she was busy talking to other sales ladies. When we asked for free travel size as GWP, we were told, "we don't have free things." Oh wow, we know many vendors offered free travel size as GWP. Perhaps not the one we were interested in buying, but please, we weren't begging for free stuff. If this young sales person would have said Marc Jacob, Prada, Versace offered free travel sizes as GWP (at your competitors), we would have thanked her for being courteous. We had to double-check ourselves to confirm that we were at Nordstrom.

Nordstrom used to be known as a prestigious retailer, where the employee's handbook contained only 2 simple rules: Rule #1: The customer is always right. Rule #2: If the customer is wrong, refer to rule#1. In the mid 80s, it was an honor and a privilege to work for Nordstrom. Perhaps it's not a thing now?!

Nordstrom always been one of my favorite retail store. I been buying and browsing this retailer since 1980.

I was 4th in line to pay and somebody asked me to move to another register. Very nice asked if I wanted to wrap my shopping 😉. Of course I said yes!

Clean and very detailed about how to display the products. One of the best Nordstrom I have ever been

I went in here yesterday to pick up a birthday gift I ordered for a friend. Luis helped me out and was very pleasant. Before I even noticed he said that I requested the gift to be wrapped but it had been shipped to them unwrapped. Luis took my gift and was very detailed on wrapping to including me in on picking the ribbon color:). He was very patient and kind. People like him make a difference! Thank you Luis for helping make this gift that much more special.

I cane on an errand for my wife. She needed a box for a gift. So I went to Norstrom in Cerritos. I approached KEVIN and asked if I can have one. I was willing to pay but he graciously gave it to me .
This customer service at its best.

The Apple Store customer service was great this was the first time . They got me out quickly. 👍🏼

Great selection and superb customer service from our good friend Raymond De Anda @ the men’s shoes. Whit his professionalism and experience, you can’t go wrong on the purchase.

Quick easy pick up for online orders.

Christine at the Dior counter was so friendly and helpful! The gift wrapping was also a game changer - really beautiful and great for picking up presents on short notice.

Cool place, lots of variety of women's sandals, but costly. We got the one we were looking for.

I went in today with my wife to purchase a perfume and cologne and we were helped by Melissa (lady with reddish hair) she went above and beyond, she had the best service ever! Prime example of what customer service should be. She’s the reason why I’ll be returning to Nordstrom every time I purchase perfumes! She makes Nordstrom’s look good! Customer service was top notch! Thank you!

I needed some nice new clothes for a Dinner. Jack saw me walking around aimlessly so he introduced himself as an associate in menswear. He helped me find exactly what I was looking for and had my Shirt & Pants hemmed and pressed all within an hour. I'm a construction worker so I'm not wearing or buying Dress Clothes much. So when I left my house I thought this was going to be a nightmare but Jack made this a wonderful experience. Next time I go to Nordstrom I know who I'm looking for to help me.

I love the coffee ☕