Dankhouse Smoke shop

Well, I really didn’t wanna have to do this, but.. it’s gotten a bit out of hand, so here goes, I’ve been to this business a handful of times (maybe 10) since they’ve been open. EVERYTIME but TWICE what I was buying didn’t work correctly, if at all. I paid, then she handed them to me, I opened product (vape) right in the store, right in front of her. $32 purchase, & spent $20 of it on the vape, the rest on another. The other worked, but the $20 one didn’t, it was burnt, with barely any smoke coming out the end. I asked her to replace it and she said she was told to not replace product if it’s in the shape, and functions how it should. I then proceeded to say, but it doesn’t work like it should. She said, sorry, nothing I can do (in an arrogant manner, like she thought it was funny) I said, I used to work in a vape shop, the rule is, if they leave and come back saying product doesn’t work then you can’t replace it, but I tried it right here in front of you, and she said, I won’t replace it. So, I was completely ripped off, spent $20 for NOTHING. This isn’t the first time. I know MULTIPLE people who have this same issue anytime they’ve ever gone to this business. My advice? Go to burn and puff, or tobacco host, great customer service, & if something doesn’t work? Oh yeah, they’ll replace it. Your customers are everything, they’re who keeps your business running, JUST SAYING.

Have lived here for five years this summer, my husband and I being a non-traditional couple have never been treated with anything but kindness in this small conservative town and mostly all of the other dozens of states we've been to, but the second we walked into this place the bigoted manager immediately started harassing us and demanding my husband (35) to show his ID. Then he kept hounding as we walked out, insulted saying "you're not allowed back" until I yelled "LIKE WE WOULD EVER COME BACK!????" Go to one of the other two shops in town - this place isn't worth it. Tons of other places to go all around Rushville. Especially the place over by pizza hut, dollar general. Go to Smokers Host or Burn and Puff - great folks there.

Spent $28 and the thing broke an hour later. Wouldn't give any kind of refund. Poor customer service

Terrible