NAPA Auto Parts - Cottens Inc

Shout out to Steve at Nappa in Rogers MN. Thanks again for all your help when my family was there for wedding and were having car troubles. Your kindness is appreciated.

Great customer service! I had a rental that needed a new wiper blade. I told the gentleman at the counter my situation and he went out, measured the blade that needed replacing and changed the wiper blade for me.
THAT'S great customer service. 😊

They had the part in stock I needed for my truck n fast customer service.

The most helpful people. They sell me what I need, don't try to add filler and are super friendly as well. As a car-dumb female, I hate going to car parts stores, but they make it fairly painless

Awesome place. They had what we needed. And I should take the time to say, the gentleman that helped my husband find the particular filter he needed was extremely nice and friendly. I give them an A+. It is so nice to have good customer service.

After driving around to 3 other locations, the gentleman that waited on me at the Rogers locations went out of his way to help me find the parts I needed to complete my project. He was pleasant and very knowledgeable. I wish I could get this great service in more places. I spent hundreds of dollars here gladly. To bad for your loss the other places I want.

We broke down at a near by gas station and not only did the NAPA have the parts we needed, they were kind enough to give us a ride back to our car and drop off a part, as well as loaning us a tool kit necessary to make the fix. All the employees were very friendly and helpful. Jon especially. This NAPA saved our road trip and our vacation. Thank you!

Wonderful real-world people that waited after hours for me - a couple winter's ago I was driving with 2 kids and I knew I needed headlight bulbs and called ahead knowing I'd be late. They said they've been stood up before so appreciated me! They even shared a mechanics tip with me on how to install it. Always ❤ Napa! #neverforget

I bought a part for my car a few months back and it turned out to be the wrong one. I went in today to try and return it even though I couldn't find my receipt. I wasn't hopeful. The man at the counter was very friendly and patient with me even though I know my request was a total pain. It took some time but he was able to figure it out and I got a full refund. I will never go anywhere else after receiving this kind of service. Keep up the good work you guys!

Rob is a rock star!!! He went above and beyond to help me out and deserves a pat on the back. I've always been happy with this store but this was customer service at its best. Keep it up!

Steve went above and beyond to help me out Thanks Steve. Long story short. I was recently staying in Rogers for a hockey tournament and ran into some electrical problems with my van and Steve stayed open late and even opened early to help me diagnose the problem and keep on the road over the weekend. He even found me an area out the cold wind and borrowed me a few of their tools to get the job done and save some money from going to service shop. Thanks again Steve keep up the good work.

Yeah, they got what I needed. Kind and everything worked out great! Thanks!

The men there are very informative and helpful.

I was driving down I94 in the middle of a snowstorm when suddenly the driver's side wiper blade flew off my van. Fortunately I was just at the Roger's exit and found this Napa store by the grace of God. The fine gentleman working there came out in the bad weather and installed the new blades for me.

These boys know there stuff and are more then happy to help in anyway needed from simple advise to lending you a tool to help install part great people,prices,& parts . Thank you Rogers napa

It seems the store has new management. The new people are much more friendly and helpful. I will definitely be returning to this location.

Two thumbs up for this Napa shop.
They went above and beyond to help me out.
Someone give them all a raise. Awesome customer service!

They were great and happened to have the part I needed in stock

Great auto parts store usually has what I need in stock or can get it quickly...plus AAA discount helps...

Thank you Steve for excellent customer service!!! Very nice, tentative, and overall helpful!