NORTH RIVER OUTDOORS

So initially I bout a knife off of there website, unfortunately the description of the knife I bought accidentally had a different knives description so I didn’t get the knife I thought I was. Thankfully all it took to fix it was a quick phone call! I spoke with the employees at there shop and they said they would be happy to swap out the knife I got with a different one. So I took a drive up to the actual store, when I got there both employees were extremely polite and helpful. Once I had picked out the replacement knife, even though it was a little more expensive than the original they covered the cost! All in all I would say if I could I would give them seven stars! Since I can’t they definitely get five stars. Will absolutely be going to them again!

We’ve ordered 2 knives from here over the last few years and they have been amazing. Shipping was extremely quick. Product was amazing. Great prices.

NRO is the definition of a locally owned small business to perfection. Every aspect from customer service to in store and online inventory is superb. They are a true gem in the never ending crowded sea of big box stores and online giants. NRO continues to earn my business over and over vs. all the other options. We need more stores like this in our world.

Ordered a Rouge Travis tool at a good price. It was shipped quickly and although UPS wasn't fast, the packaging was fantastic. A tool like this didn't need that type of shipping protection but it was good to see. I would shop here again.

Very hard to find selection at fair prices and professional expedient service responses. Far better experience than a large optics company or an HQ blade company. Start here for your online search and support small businesses first.

Nice store! Great selection of Spyderco products. They also sell camping gear, Pelican boxes, hatchets amd more

Great company! After placing an order I started looking at reviews. I became worried because I read some negative remarks. I sent an email a few days after placing an order and did receive an extremely helpful response. I think people should remember this isn’t amazon, Walmart, or some other large retail store. These guys are working hard to ensure they are maintaining inventory and responding to customers. It may not be an immediate response but they will get to you. Great business A++ Yes, I received the items I ordered.

Awesome store if you are looking for knives and hatchets. Best collection in the greater Richmond area. Worth a trip out to Goochland to check it out.

Fastest shipping I’ve seen, recon 040 is the God father of otf’s. The switch is comfortable not a concern of most knife makers. D

Super fast shipping! I received the wrong item and they promptly emailed me back and will be shipping out the correct shirt and are allowing me to keep this shirt they sent by mistake as a gift. It was cute just not what I ordered. Great store and would definitely recommend.

Awesome selection and service. I buy from here a lot and everything has always been top notch. This is my favorite knife store that I have been to. Best in the area and my go to place.

Bought the White River 3.5 Firecraft, now you can go online and see great reviews about this knife. My five stars I'd for the customer service. This purchase was among several purchases I made where I didn't want to get the side eye from you know who over frivolous spend on even more outdoor gear. So I decided to pick the knife up in store. Unfortunately work was preventing that from happening. I contacted the guys at NRO and they said they would ship it for me. It was off and in the mail the very next day. Thanks Guys!

Hands down the best customer service from an online retailer I've ever had. Jesse is awesome. I purchased a frost river bag from NRO because they had the best price. Right after I purchased I looked and the item said sold out. I sent an email concerned I had just purchased something that was sold out and had an email back very quickly assuring me of my purchase and letting me know when it will be sent out. THEN Jesse took the time to email again the day of the bag being shipped. And if that wasn't enough we discussed my interest in purchasing an axe and Jesse made sure I was in the right place for that. Bottom line. This is a small businesses filling big shoes and doing it with solid products and amazing customer service. Will be purchasing from them in the near future.

I was able to locate a hard to find hiking backpack on this retailer's website. Their service was impeccable. The item I purchased arrived carefully packed and just two days after I placed the order. I will be shopping with them again!

Excellent customer service with prompt response to questions I had. Further the product was as advertised down to the detail they paid to packing the product in plenty of cushioning material to ensure zero chance of damage. Bookmarked the North River Outdoors page as this is the first of Many purchases I intend to make with North River Outdoors.

Honestly the fastest shipping I’ve ever received in my life. Even the packaging was well done. All around a total 10/10 experience, and will be returning for many more adventures! Thanks North River. You guys rule.

Please don't let some of the negative reviews prevent you from ordering from here. I ordered a hatchet from NRO about a week ago and had a great experience with them. Before ordering, I checked out the reviews and immediately became worried, but I quickly started noticing a trend that all the dissatisfied reviews were about lack of response and delayed deliveries. When I started looking at the dates, all of those orders were placed after Covid started. I'm not saying these buyers didn't have a right to be upset (they did), but I decided to start reading reviews from earlier this year and 2019 – every single post was positive and the buyers (especially in-store shoppers) all had great things to say about their experience and the owners.

As I continued to read about the store I saw that during this already-hard time, they also started moving into a new location. I took covid and the move into account, plus I wasn't in a hurry to receive the hatchet, so I said what the hell and placed the order despite my hesitations.

The very next morning I found the item for less, so I reached out to NRO through the sales email address. The reviews didn't give me a lot of confidence that i'd hear back, but WITHIN 2 MINUTES (seriously) I received a reply from Jesse saying he'd match the price and will be sending my order out the next morning. He did and I received it yesterday (about a week after the purchase date).

So the moral of the review... 2020 is tough, give small businesses a chance.

My Gransfors axe shipped the same day I ordered it and arrived quickly. It was well packed and arrived with no damage. The axe was in perfect shape and was exactly what I wanted. Now it's one of my most prized possessions.
Thank you so much for the prompt service and beautiful axe!
Mike Cook

I had seen bad reviews and was hesitant. I wanted to purchase a low value item (under $20) but there was only one in stock. I emailed them and they got back to me within two hours to let me know that the item was indeed in stock. I placed the order and received the item 3 days later. It was well packaged with lots of bubble wrap. I don't know what happened to the other customers but my purchase was flawless. Thank you North River Outdoors 🙂

Surprisingly unique outdoor type store. This place has a large collection of knives and axes for sale as well as a number of tools and gear you might not find elsewhere.