Bassett Furniture

Bassett Furniture is the best quality you can get and most of it is made right here in the USA. Worth every penny!

Awesome place for a car show..

Great work environment

Always a pleasure

Beautiful Hardwood Furniture

Bassett is where it's at

Sent almost $2,000 electric recliner back under warranty for squeaky headrest. Lugged heavy chair to store. Gone for weeks. Still squeaks! Happy retirement present!!
Sad thing is we bought two. I will not buy this brand again.

I purchased furniture from Bassett 4.5 years ago. The accent chair that cost me $979 is now thread bare and there are holes in the seat. I was told that "normal" wear/tear is not covered on fabric after 1 year.

This is really disgusting. I did not buy a cheap chair. They are refusing to help me and told me that I could purchase and pay for the reupholstery of the chair myself.

How they do not stand by the quality of their product, is just completely disgusting. I purchased a couch from Crate and Barrel 14 years ago. The couch looks brand new.

Furniture isn't meant to be disposable and it is astounding that the company doesn't stand by their product. I cant afford to buy new furniture every 3-4 years.

Don't bother trying to buy Bassett furniture in Bassett, VA anymore. According to the only employee in sight, in the parking lot, they closed the actual store 10 years ago and all that's left is a fully stocked "faux" showroom that's deserted and locked. Just corporate offices and manufacturing now. Why they are still listed as open in Google maps is beyond me. They probably have no idea how to fix that either. So much for buying local.

Bassett has terrible customer service. I purchased a sectional from them in 2017. Paid around 5000 dollars for it. When it was delivered it looked nothing like what was in the show room. The recliner on left side had to be replaced after just a few weeks it was broken. Then I kept trying to deal with the person who sold it to me nothing was being done. The store I bought it from closed so I had to start dealing with the main Bassett office well it all balls down to where nothing can be done to fix my furniture.
They told me to make a claim with guardsmans well I did. My claim got denied so because a claim was made I can’t even get a refund from guardsmans. Piece of advice don’t waste your money on guardsmans warranty. I paid 500.00 dollars plus tax and they won’t even help me. So I have furniture that looks 10 years old.

I doubt I will ever buy from the Chandler AZ location again. So far after almost 4 months I have yet to receive the last piece of the order and only received the 2 lamps I fully paid for in Dec just a couple of weeks ago. The delivery of my $1600 rug was some driver throwing it up against my house as it was a rag doll not caring whether they damaged the stucco or the rug. I did receive another portion of my order about a month ago only to be told that they broke one of the pieces. That piece was reordered and now 2 months later I am still waiting on delivery. If I had know it would take a half of a year to get something even after it was paid in full I would have never done it. Buyer beware with this location or with Bassett as well. Really wanted to support American made but this is ridiculous.

Poor customer care at San Antonio store.
Poor craftsmanship and comfort. I bought around 40 k furniture items from them . Dinning chairs are very uncomfortable, poor finish and quality.
Their customer care personnel , Linda was very unprofessional, poor listener, not taking into account my concern . Difficult to reach, kept on claiming she couldn’t reach me on phone instead of focusing on issue at hand .
Very unprofessional and disappointing.