Lowe's Home Improvement

I have never been disappointed in Lowe’s. Anytime I am looking for something to help me in a project, I go to Lowe’s. It’s an amazing store that I spend more time than my own home. I was looking for drywall products today and they had everything I needed.

I went to purchase an LG stackable washer and dryer. I had interactions with four associates. Jay and Cody from the appliance department and unfortunately I do not know the name of the gentleman that worked in plumbing department nor the name of the cashier. The gentleman from the plumbing department was the one that actually made the sale of the washer and dryer and got me to sign up for a credit card because they were having a department meeting when we arrived and this gentleman stepped up to help us. After getting the washer and dryer home we had an issue with the washer. I called and spoke with Jay and he said not a problem Just bring it back and we'll exchange it for you. I really thought they would be an issue with returning it but Jay and Cody went above and beyond on to make sure that we were satisfied with the transaction! All three of these gentlemen are a great asset to your company!

What an awesome store. My husband and I love coming to this store. The service is Outstanding! 👍 Thank You 🙏

Overall a good experience; well-stocked store and store associates were pleasant.

Buying carpet, so far it's been great, but still need to get it installed,
Will leave a update when the job is complete.

Rob was friendly, patient, and knowledgeable in helping us select our new dishwasher. I would definitely go back for appliances in the future.

It's a nice clean Lowes store. We went to find a louvered door for a closet and found one at a good price.

Employees were very pet friendly. My pup had a great time

Friendly helpful staff. Great garden center. Nice looking pumpkins.

Very clean, fully stocked, and well organized. VERY friendly staff!

Came in with an arm's length of pipe I cut open under the house to stop my bathroom from filling with water. Arthur handed me a pipe cutter and a fancy valve, said "This is how you use it, this is how you check to make sure you installed it right. Be careful and good luck."

Ten minutes after getting home I turned the water back on and everything was fixed. Very helpful, friendly, knowledgeable, affordable. Crisis averted.

everything was excellent.
power tool I needed was locked up behind a cage wasn't able to find a employee right away who helped me.
check out was efficient and quick.

This Lowe's is on the "outer ring" of my local Lowe's stores. From where I live, the Pleasant Valley location is closer, and usually has what I need. However, this Lowe's has never failed to disappoint when I can't find what I need at the other one. It is truly good to have two Lowe's stores in Winchester: there are times I visit them both! The inventory here is good and the employees have always been friendly and helpful here.

Our crew always stops here for supplies. Great store great service.

The assistant manager in the past me and him had a disagreement but I came in today and he was respectful and helpful and courteous this Lowe's the wonderful love to shop at and they are very considerate when it comes to customer support I recommend this Lowe's to any and everyone

My favorite go to place for home improvement, they have everything I need and more. Very clean store. They have beautiful flowers that make me happy I need a bigger house. There is always a smiling face at the paint counter to give me assistance and had my paint ready for me when I came back to the counter 10 minutes later 5 different gallons. 😊 Self check out is always great with customer service as needed with a smile😊

The Lowe's at Rutherford Crossing is consistently a great experience. The people are helpful and friendly, and the service is fast. I highly recommend this place over all others in the area! I've never had an issue here, and they carry just about everything you need. The people who work the customer care area have gone above and beyond for me on more than one occasion.
Still great!!!
Update#3: fast and friendly! So much better than the other winchester location.

Nice store would shop again.

The customer service at this Lowes is top notch!!!

Very pleased with today's visit. Herson is the best! I was sent into the store today with a list of things I needed for my company and he walked through the entire store helping me find each and every item I needed. He kept great conversation going and never once seemed annoyed or in a rush. Will definitely be looking for him the next time I come in and need help! Thanks Herson!