CVS

Good selection of products

The techs have attitude and are lazy so don’t expect much help. They aren’t professional and it’s like talking to a wall. At other pharmacies like Rite Aid or Walgreens they’ll check other locations to see if your medication is available but not here (you have to do what’s supposed to be their job and hunt it down yourself). They also don’t communicate if there’s any kind of problem getting your medication to you so you have to do that part of their job too. If there’s a delay which has happened a number of times I have to reach out to them to figure out why. They expect me to magically know it’s actually an insurance or shortage issue and not just them having it but being behind on packing it up. In case they aren’t aware, delays in receiving your medication could be serious and harmful. They have no problem texting you constantly to get your medication so I’m sure they know if it’s late too. This location used to be much more customer service oriented but now it’s regularly frustrating and unpleasant to come here and deal with them.

I do like one of the pharmacists here named Andrea. She genuinely cares, will try to help and is professional and smart. She’s easy to talk to as well. I don’t care for the other Asian pharmacist here who makes it seem like you’re bothering her. When I received consultation on a new medication they actually told us to watch videos on YouTube. That’s so safe lol

Andrea Le, California Pharmacist Complaint

This happened at roughly 12:00 (Noon) on 11/16/2022 at the CVS Pharmacy located at 12100 Harbor Blvd Garden Grove, CA 92840

After waiting for almost 30 minutes past my appointment time. Was finally assisted by a pharmacist Andrea. The pharmacist then informed me that they asked people to wait 15 minutes after vaccination, which I agreed to. I asked for my vaccination documents back, but was told that they ask that I wait 15 minutes. Again, I asked for my vaccination documents, but was refused. I asked several more times before finally having to say that I wanted my documents back and that the refusal was causing me anxiety.

Horrible, horrible experience. Andrea, keeping people's documents, even temporarily; is illegal.

Why is CVS, allowing this.

I called in and spoke to CVS support staff 800 number. I later got a call back from a woman claiming to be a supervisor. The woman I spoke to sounded extremely young and did not seem to understand the concept of personal property and the fact that when property was not returned that it was considered the same as holding the property against the will of the property owner. Multiple courts have ruled that by holding an important piece of property you are effectively holding the individual. The person I spoke to did admit that it was a very bad practice and assured me that the pharmacist would be told to stop immediately.

After this strange conversation with this supervisor… I called back into CVS support staff 800 number, again explaining the situation and asking for Sennett Han - District Leader - CVS to call me. I again detailed that it was unsafe to hold people's vaccination documents and that I would like someone from CVS Corp to call me, I was told it was all handled through the District Leader and that there was no way to advise anyone else.

This pharmacist’s practice of holding the vaccination documents for 15 minutes without the expressed permission of the client is illegal.

Can't reach by phone. Automated answering service is terrible and hangs up when it makes mistakes.