AT&T Store

I was in recently and a gentlemen named Marcel showed extraordinary patience and understanding for another customer who was struggling with some account and technological questions. He was able to very quickly assist me and then help her troubleshoot on the phone with AT&T tech support. Excellent customer service!!

I needed a new phone and was dreading all the hassles involved with this. I went to the store at 880 Woodstock Rd in Roswell. To my surprise an associate in the store, Marcell, made it as easy as it could possible get. He was straight forward, knowledgeable and polite. Kudos to this young man.

The staff member was approachable, smiled, and looked up details about other options of things we were interested in possibly purchasing. Whenever there was a question during set up of the new phone he was able to address it.

Olivia and Jamie were very friendly and very helpful. Great customer service. No excess pressure just very informative and provide valuable information on how to correct a problem with Apple and possible solutions on other questions regarding ATT service. Encouraging enough so that I upgraded from an IPhone 4 to an IPhone 8. Researched my options and provided me with lots of information and tips on operating my new phone. Very efficient and very knowledgeable. I felt very confident that I had made the right decision for me. I would highly recommend their services, especially Olivia as she completed my transactions the most, I would give either one of them an A Plus. If I need any other assistance, I plan to go back to them.

I was recently in your store looking to purchase a new phone for my sons 13th birthday. Miss Naidia greeted me with a warm smile and proceeded to give me excellent customer service! By the time I was ready to leave I felt like I had made a friend all while figuring out the best phone for my son and helping to resolve a couple other previous issues I was having. Dom was also there and was a joy to interact with while being very helpful with my Internet dilemma. I returned a few days later with my son to get his new phone finalized and Dom was there again to deliver even more great customer service! Naidia and Dom- Thank you! You both were so helpful, patient and kind.

I've been to several locations and will recommend this store over any other one!
Jon, the manager, has helped my family and I a couple of times now and goes out of his way to make sure we get what we need as well as understand what we get. He explained everything that he was doing with my phone and was patient with me while I had to guess my apple ID password a couple of times...
In regards to trying to upsell more products, he told me what I could get but wasn't pushy when I wasn't really interested. That in itself is worth the 5 stars!!

I can't say enough about the knowledge and helpful attitudes of the staff at this store! Jamie Wolff and his band of tech wizards have come to our rescue over and over. They know so very much! And they are kind and patient as they satisfy their customers ' needs. AT&T, you need to know that these guys are the best of the best.

I originally walked in to hear my options for an upgrade, and walked out with a new iPhone XR. Now, the process to get that new iPhone? Extremely long—from backups, to the system acting up, to incompetent tech support who couldn’t even help (yo, AT&T, hire tech support staff who have actually opened the My AT&T App, maybe?). But Shay (or Shannon) handled the whole situation like a pro! She was patient, knowledgeable, and a saint for staying persistent to get it all fixed! She even stayed past closing to resolve everything. I will forever be grateful for the extra mile she took to make me happy, thank you Shay!! & hope you feel better Jaime! :)

My family and I have been customers of AT&T for over 18 years. Within those 18 years, we have purchased or subscribed to dozens of devices, services, accessories and more. And I can speak for myself, on behalf of my children, my siblings and my parents that we are and will be customers for life. From the moment you walk in the door you are greeted by not only one employee, but all of them in a polite and welcoming manner while they are still respectful of the customers they are busy attending to already. To expedite your needs and respect of your time, one of the staff members will ask if there is something in particular you need help with or are inquiring about and then multi task in a concerted, well managed and extremely cohesive manner to attend to the customer already being helped and proactively begin to manage the next customers needs as team. I personally have never in any capacity felt as I did, on one of the most trying days in my entire life, from the very moment Jordan, J., and Olivia simply said hello and how can we help you. I was important and they were going to do everything they could to help me and we had only said hello to one another. Not only did I get more than I even knew possible, at a price you can't begin to imagine, I also was heard, they all stopped to listen to me, my needs, my budget, my desire to pay it forward to help my father and so much more. Jordan on only her second day of joining the team gave me my smile back by listening to the issues I had to rectify but also the very personal situation which brought me to them in the first place. She actually stayed just late enough past her time to go home to ensure she relayed my needs to the amazing, simply a gift of a man, J. who not unlike Jordan, made me feel as if I was family and he was going to give me my options, never trying to up sell or mislead my needs or my budget answering every question I asked, more than once, but with respect, integrity and compassion. My issues kept me in the store for over 6 hours, 6 hours spent exhausting every avenue possible to resolve my issue. J. also stayed past closing in order to be certain I understood how to use my new device and all the precautions and advantages I should take the time to utilize to protect myself in the future if any issue were to happen again. I hugged all three incredible people so tightly, with some much gratitude it felt like family and put my smile back where it belonged. Olivia and Jordan greeted me on my arrival the next afternoon to complete the gift J. suggested for my father. By utilizing a feature on the phone I gave my Dad using the hearing aid feature on the phone, he could clearly and joyfully not miss a word of conversation, voicemail or the giggles of his grandchildren, And it was a suggestion made by John to me in order to pay it forward to my father since he has always given to me and my children so freely of his own resources. The true joy and inexpiable bliss it gave me to see his eyes light up and his smile peer through, because a newer and nicer phone gave him back the ability to read his text messages without scrolling letters the size of a quarter. And for the first time in years he heard every word and didn't have to apologize for needing the conversation to be repeated. I adore these three outstanding individuals who work as a team, with knowledge, options, solutions, suggestions, patience and passion. My father was so touched by their level of professionalism and the lengths they went to for us, he wanted to pay it forward by having me write this review. My family and I want to tell anyone and everyone we know and those we don't, please go and experience for yourself how this company embraces how to treat, handle, educate and complete above and beyond unlike any other business. My family and I will be loyal and frequent customers to this amazing team of exceptional people I now call my friends.

I just had the best customer service experience ever! Shay solved ever single iPhone issue that I had. I was struggling with transferring data, photos, videos and calendar information. BAM! Done! She was helpful, professional, patient and kind. Please ask for her should you ever get in a technology pickle.

Spoke to Olivia on the phone about setting up a new service. She was extremely helpful. Went to the store to finalize everything and Jamie took care of it. Overall, a good experience.

This is an authorized retailer, which means you are dealing with folks who have an incentive to help.

The store is smaller than a corporate store, and i believe everyone is much more friendly and willing to help.

I dealt what's a great manager-in-training,, who clearly wanted to ensure I was taken care of.

The staff was extremely friendly and helpful when it came to helping me pick out a new phone. Not only did they help me get a great deal on a new LG phone and case, they also helped me transfer over all my files and contacts to my new phone.

Jamal is best. The guys in store so helpful and got a lot of patience for customers. Great store

While I'm not a fan of dealing with AT&T Call Centers (worst ever), I'm the BIGGEST fan of Jamie Wolff & Olivia Georges at the AT&T Store located at 880 Woodstock Rd Suite 102 in Roswell, GA 30075. I upgraded my Samsung cell phone on March 25, 2019 and between Jamie Wolff & Olivia Georges, they transferred my contact data from my old phone to the new one and more importantly, they took the time to demonstrate the new phone (Samsung Galaxy s10e), explain it's features and answer every question I had regarding the phone & service. In my opinion, they offered EXCEPTIONAL (above and way beyond) customer service and should be rewarded financially for their efforts. My observation while on the premises, the AT&T store itself is in shabby shape and could use an "upgrade" to match the products you sell. Revamp & modernize the store to attract more customers. Shoutout & big THANKS to Jamie & Olivia!

Chris and Jamie at this location are such rockstars! We went in looking to switch over our internet from Comcast and could not be happier with how it all worked out! Thank you Chris for working through each of our options with us. Thank you Jamie for your expertise and suggestions. Great team and highly recommend them both!

Thank you very much for your hard work and dedication, all questions answer with no sales pressure at any moment. Well trained agents, so far best experience in a cell phone store

The Service is amazing at this store. The store manager, Jamie, is really encouraging and helpful. All around the store is great, Along with the people that work there. They will always solve the problems that you have.

Olivia was awesome!! She made things so easy! Such a wonderful employee to have in your store! She deserves a huge raise!!

Jamie and Olivia are so helpful…every time I go in there, they remember me and greet me with a smile and are so incredibly helpful! They need to have a bakery and coffeeshop attached…it ends up being a community fest every time I am in that place!