Verizon

My Girlfriend bought a Iphone yesterday from Alex... Great Service!

Bought a tablet and had problems setting it up. Stopped by the store and the staff was very helpful. Found my problem and I was on my way!! Thanks!!,

This was such a good customer service experience. It was Christmas Eve and Eric manned the store alone as people buzzed in and out, I acknowledged how good he was at his job - knowledgeable, thorough, efficient- i was absolutely shocked when he noted that he was coming from a different industry and had only been in the role 2 months. Eric was so helpful in navigating new phone options and getting me all set-up so that I walked out of the store without questions or potential issues with the new device or my old data moving over. This is my second great experience at this location, both with different associates - extremely pleased.

Even though they are very understaffed, we were helped as quickly as possible. All I needed was to upgrade my phone and get going, so I was pleasantly surprised with how quickly Eric set me up with the best deal and got me going. I don’t think I’ve ever managed to get out of Verizon in under an hour! He explained things very well and didn’t waste my time with overwhelming upgrades. Very happy with the new phone and all around easy experience.

My sales rep, Clifton, was the best! He took the time and listened to what I needed and explained all the steps on upgrading my phone and service. He showed me several options, went over the pros and cons of each and how they related to what I needed. Great experience with a very knowledgeable sales rep, thanks Clifton :)

Great experience with Brandon. He helped me and another guest both upgrade phones at the same time and we were both in and out in under 30 minutes. Very professional, charismatic, and made what is usually an unpleasant experience at other stores a perfect experience. Will not be going to any other Verizon store other than this one.

Brandan is the best! He was the only rep there when I went in, but he stayed calm yet focused while he helped 3-4 clients at once. He was the master of multi-tasking! He was very knowledgeable, friendly, and efficient. He helped me to change my Plan to better accommodate my current needs in the most cost-effective manner, and he was patient in explaining to me some of the technical things that were over my head.

Above and Beyond. From now on, this is the ONLY retailer I will give my business to, and enthusiastically recommend for all phone needs. I had been to another Verizon retailer who gave me no hope for the problem I was having with my phone- only pressuring me hard into buying a new one.
Luckily I stumbled upon this store, where Brandon took a look at my phone free of charge. He tried several things for me on the spot and ended up fixing it with a factory reset. All of the 3 staff people I interacted with were genuine, heartfelt humans which made it a pleasure despite the stress of a broken phone. This is service that merits lasting loyalty. Thank you!

Verizon sent a phone and the parts needed to be adjusted and replaced. Brandon welcomed me in and took care of the problem quickly and efficiently. He then wished me a great day. What more could a person want - a knowledgeable person that provides excellent service.

My husband and I received a holiday card in the mail from Clifton and we brought it in and we received the 25% off accessories (we have never received anything like that from Verizon, it was really nice). Clifton helped us in every way he could. He made our experience about us and what we needed for our family. It was fast and easy. By far the best experience we have had at a Verizon store. Thank you Clifton!

Needed to get a new phone as as old phone had stopped charging. The fellow's were very helpful and I was able to walk out with a phone that works along with some cool accessories. Very nice guys worked hard to make everything right for me. They treated my special son with respect which means alot. would definitely recommend this store to other folks as well as Verizon itself.

Brandon was the reason for my Five Stars! He really ‘knew his stuff’ and I appreciated his help!!!
He encouraged me with my decision to go for the IPhone 12 and now I am so glad I did. My only regret is that he will be leaving Russell Cellular!! He was such an asset to this store and I feel fortunate that I was able to buy my new phone while he was still here!

I had the best customer-service experience of my life today at the Verizon in Crozet. I was promptly received with a warm welcome, and no waiting time. David Blackmon was exceptional - he is extremely knowledgeable, incredibly patient and was very helpful in quickly and creatively resolving my issue as well as setting up my new devices. I appreciated the associates' transparency and honest approach in presenting solutions as well opportunities without pushing promotions. Impressively, I left with a huge smile after entering very displeased and disgruntled following first attempts via the Chat Features and insurance claims.

By far the best experience I’ve experienced visiting a cellular store. Walking through the door I immediately felt welcomed. Eric, the most knowledgeable and respectful associate I’ve ever had the pleasure of working with, made sure I was getting the product and service I needed without trying to sell unneeded and unwanted items to me. I would without hesitation recommend this store and this associate to any and everyone.!!!

Chris has always provided us with exceptionally personal customer service... he understands that nurturing relationships creates happy, loyal customers. He's our "go to" guy for anything Verizon related. Chris is patient, helpful, kind and honest ~ a rarity in sales these days.

Matthew helped me purchase a new Samsung 21 phone. Great customer service and very knowledgeable of the products. Thanks, Matthew!

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Clifton was great in helping me upgrade my iPhone 7 to 7plus. I have gone to one of the Charlottesville stores and have had good service but there was a longer wait time than at the Crozet store. Also, all the information from my old phone was transferred in store. I didn’t have to do the transfer at home. This was so helpful. This store is only 5 minutes away which is nice because I don’t have to go into Charlottesville. Customer service was great! Thanks!

Tierre was definitely the most knowledgeable sales representative that's helped me in a while. I had an issue with the phone I ordered from the online Verizon store. After speaking with several reps on the phone I finally broke down and went into the store. Not only did my issue get resolved, but Tierre also helped me find a plan that was cheaper and better fit my needs. He and his team were professional and helped me get in and out quickly.

Chris understands that sales is really all about service. He has patiently taken time to help us with our account on several occasions. He has gone far above and beyond to help us. I have witnessed him do the same for many other customers as well.

The guy who helped us he was so excellent

Tierre assisted me today with an upgrade. He was courteous and professional. I didn't understand the extent of my phone issues until he took the time to explain my options. I was able to upgrade my phone and he assisted me with the purchase of several supporting devices. I could tell that he truly cared about me as a customer. It was not just about the money. This type of service is why I continue to be a Verizon customer. I am in the military and from out of town. He connected with me and inquired about my service in the Army while the upgrade was going through. This has been my best experience with Verizon. I will seek him out for my future Verizon needs despite being from out of town. I can't give him enough compliments. You should look for more employees like him. Thanks so much, Tierre. You are really a blessing to me and my family.

Tiere, was informative and courteous to my needs and handle my problems with new the galaxy phone. At first I was embarrassed to even come to the store to ask for assist but he made feel at home! He knew all the products and gave me the capabilities to make an informed decision. He is asset to Verizon and to your location. I will not want anyone else to service my needs than Tiere.