CVS

I agree that the lines at the pharmacy are long and it takes a bit of time to get to the front of it but I wanted to share the experience I had this week that will help keep me patient when I find myself in long lines.. As I patiently waited in line, I could hear the young man behind the counter taking his time with each of the customers and giving them his full attention and dedication to their questions. When it was my turn, he took the extra steps to find out why my 86-year old father’s inhaler was $493! Ultimately, it’s because insurance wouldn’t cover it but he gave me suggestions and alternatives to get a lower price. So I guess my point here is, his service and especially his kindness was worth the wait. Thank you.

The experience was welcoming and helpful. The staff were very friendly and greeted me as I walked in and assisted me without asking. The store was very clean and perhaps the best experience I have had at a CVS.

Absolutely love the center street location CVS in Pembroke , Ma. Team there is always cheerful and helpful even when busy. I highly recommend. A+++++**

Friendly and personable staff at both the pharmacy and retail counter. Better cell service than Hanson so you can check your deals before you buy.

Definitely the best service as far as cvs around. Definitely have a huge crush on one of the pharmacy girls.

This has been my local pharmacy for many years. The staff, especially the pharmacy staff, are respectful and efficient. I highly recommend this CVS.

Store is very clean and the shelves are always stocked. The people who work there are always friendly and helpful

It was fabulous as always they are always friendly and helpful

I love this CVS!! So friendly and the pharmacist is AMAZING ! & also answers whatever questions I have !!

Excellent service. Mgr. very helpful.
She’s very good!

Staff and pharmacists are great. Otherwise pretty standard CVS experience.

Waiting for almost 2 mos for a script that goes through their specialty pharmacy. Usually takes 2 weeks to get approval. Never heard from anyone nor did my Dr.'s office. Call the pharmacy, suffer through 5 minutes of automation options, none of which apply to me. Finally get directed to the pharmacy and get disconnected. NOT HAPPY. Knew when I dropped the script off nobody knew what to do with it even though I explained in great detail. I shouldn't have to explain to them how to do their job and def shouldn't be suffering in pain this long due to their poor training! Dropped it off in late Dec and now it's Feb 22. Won't bother calling again only to get disconnected...will be paying them a visit

Said close at 10:00 was there at 9:09 GONE CLOSED

I understand the pharmacy is doing it's best. From things I've overheard whilst standing in line, one time most of the staff got ill and there was nobody to fill in, and now that it's flu shot season they were not sent a nurse as they normally do to help with administering them.
The new way the pharmacy is operating because they are so short-staffed is that you can never get through on the phone, so you must choose a day with free time and drive to the pharmacy, wait in line, ask for your rx, they tell you to wait 15-20min, then you leave, wait, wait in line again, then they hopefully have them ready.
I've accepted this is the reality of getting my prescriptions because of the state of things nobody can control.
However, as for things people can control, while I was walking through the store to the pharmacy line yesterday three tween to teen girls encircled me and began barking at me. Yes you read that right. When I got up to the pharmacy counter I told the tech, and they simply looked surprised and didnt know what to do. As I was leaving I saw the three girls practically behind the register at the front of the store.
Just walked on out.
Is it too much to ask to just uneventfully have my prescriptions ready before I arrive and pick them up and go? Please and thank you.

Store manager is excellent. The teenager behind the counter is a space cadet. Couldn't find photo orders that were next to her for 10 minutes. Applied coupons to my order in excess of the owed amount, wasting my money. The manager also had some words for her about to restocking bags.

Be tougher on your interviews before you hire.

My medication has been out of stock every month for the last year which results in a 3 day delay monthly even though they say it will be in stock in 48 hours. Also no matter how long you wait on hold, they will not, under any circumstances, answer the phone in the pharmacy. This used to be a great CVS but has quickly turner into the worst pharmacy ever.

I’ve never had a problem with the pharmacy staff. They are always nice and take care of the customers. The pharmacy is extremely understaffed, leading to long wait times, meds aren’t ready even after getting a confirmation text, they aren’t ready even after requesting a refill almost 5 days earlier. We are in the process of changing pharmacies.