AT&T Store

Chance is amazing person helped me get my mom’s phone set up. If you want great customer service come see him.
Thank you chance ,
Kathy Torres

Came in this morning after speaking to Samsung and AT&T to get my phone ordered with warranty. Not only did chance multi task with me and another customer but he solved the problem. Superstar status achieved!!!

We had an amazing visit! Our At&T sales Rep Chance was very helpful and went above and beyond with his service!

There was one lady working the store and had multiple customers. She was juggling all of us so efficiently. Kudos to her for doing what she could with the limited help.

I needed some help with my father's account today and working with Jacob was great. He stayed past the end of his shift to make sure service was restored and all issues were resolved. I am thankful he was thorough but also patient with my father. Defintely a grade A customer experience.

The representative at AT&T was quick to acknowledge my presence, explained all my options, was very polite and knowledgeable, and offered me the best options to help save me money!

Matt is awesome!!!! It looks like I’m another one of the many people who originally went to The Forum location and walked straight out because of the terrible customer service. The 3009 location surpassed my family’s expectations. Matt welcomed us right away and was super attentive throughout. He walked us through each of our options with switching to AT&T, several of which we didn’t realize applied to us because The Forum location never mentioned them. I am thoroughly impressed with the genuine service and time we were given.

The store manager Jacob is Awesome. He upgraded my businesses iPads no hassle at all

Chance was so helpful he saved the day! Totally recommend this store for any of your needs.

Mr. KAMAR SCOTT was extremely knowledgeable, helpful in making sure to meet the needs of mine.
Thanks kindly
Blessings

Michael the Manager at the Schertz location is awesome! He was very efficient and knowledgeable. I was in and out and he was able to resolve my issue with a smile on his face. I went in there a little upset about my phone situation, but he turned it around and got me exactly what I needed!! I'll be back to see him for sure!

Thank you so much to Karen and Frank at the Schertz AT&T store. We came in last night about 20 minutes before closing and Karen stopped to hear about our negative 2 hour experience at another AT&T store which had happened just before we walked into the Schertz. We purchased 3 iPhone 11s from the other store and that store just told us to go home and make the phone to phone transfer which my husband and I really didn’t know how to do. Karen did the iPhone 11 for my one daughter and taught my husband how to do the other ones at home which made my husband and I more comfortable with the process. We also purchased 3 screen covers and 3 clear otter boxes. Karen took the time to Carefully and beautifully put on the screen covers on all 3 phones. She also helped me to look at my bill to see how I could save money. At the other store they said they couldn’t talk to me about my bill and that I needed to call the 1-800 number to get help. She enrolled us in automated billing and that saved us something like 10% on each line which was amazing. She was so kind and helpful. Frank was busy closing the store and still managed to participate In the conversation on how we could save money and he was very supportive of Karen staying late to help. God bless Karen and Frank. This was exceptional customer service. We will never go to another AT&T store again. This is the first post I have ever done on google review and so happy to do it for the great people - Karen and Frank.

We had a fantastic experience with employee Blake. Even though he was the only salesperson on duty, he equipped my mom & I with new phones, while simultaneously caring for what were obviously some of his “regulars” (a few elderly folks for whom he patiently answered questions about their existing phones). He also kindly found us a way to save on our phone plan! Overall, Blake exhibited extraordinary patience and customer service. Thank you!

Frank was really awesome & very helpful!! He helped me get my phone all set up & I had a lot of questions! He was patient with someone who is tech challenged. He & Kenya were very good to work with. Others should go to this store to get some really great personal attention. I am very happy. Frank deserves a raise!!

Blake and Frank are AMAZING! Both were extremely professional, patient, knowledgeable and experienced. Every question was answered and thoroughly explained. They informed me of any “surprises” that I might not have otherwise expected so I wouldn’t be caught off guard when my first bill arrived. They didn’t push me into anything but definitely made sure I understood all options available to me so I could make an informed decision that was best for my family. They even unexpectedly saved me $50 a month on my current bill and improved my ATT services!! FYI-I’m not benefiting in anyway off this review, I just want to share my good business experience so others in the area know who to trust!

My family and I were looking to make a change and after waiting way too long at the corporate office at The Forum, we came in here. Shout out to Karen who was super friendly and helpful! She wasn't pushy at all and wanted to make sure we had what we needed. We got a new and better plan, and all of us got new phones. She was patient with us and even stayed late- after closing- to make sure we all had our phones set up. Great service! Met some of the other staff who were also really nice.

Frank was very helpful. Got me In and out in a timely manor. Very informative on everything. Highly recommend this store for all your needs!

Schertz AT&T is by far the BEST. We originally had an appointment for the forum location. When we arrived there, the guy was rude, didn’t want to go over numbers with us, etc. we walked in and left within a minute. Decided to stop at the Schertz location on the way home, HUGE difference! Jacob was the guy who helped us and he was amazing! Super friendly, we ended up getting two new iPhone 14’s with him that day. Hospitality goes a long way! DON’T GO TO THE FORUM, go to Schertz and ask for JACOB!

Well as soon as I walked in a sales rep was ready to assist. I had been there a week before upgrading my granddaughters device. I had a dinosaur iPhone. My daughter and granddaughter were trying hard to convince to upgrade as well but I'm not into the new fancy stuff. Well while at work someone dropped my phone and shattered my screen but no one would claim who did it so I was back at the store and the same person that helped me the week prior was the one helping me again and she is amazing. She listen to what I was wanting and helped me with selecting the right device for me. So thank you for that and someone needs to give her a raise. She helped me and my daughter this time around

I was welcomed as soon as I entered. The AT&T worker was friendly and funny. He answered all the questions I had. I was in and out of the store in about 20min