AT&T Store

Todd was great! We explained our issue and he helped us resolve it quickly and efficiently. Todd's customer service is one of the many reasons we left Verizon and joined At&t 😊

William, the Store Manager, was especially helpful addressing a problem I had with my phone - not accepting or making calls. He re-set all parameters on the phone which corrected the problem. He then reviewed my record and noted that a minor adjustment of my account would result in significant savings. He further suggested another change that would be important. My wife and I could not be more pleased!

I’m so thankful to the team in this store. They reviewed my plan and helped to change to a better one that gave us more data. I’m hoping it’s truly limited this time. Excelente customer service and there was a short wait time. If you can ask for Mike Holland. He shows like he really cares about your mobile needs. I recommend this place

My experience with this location has been a roller coaster ride but finally ended up all good. When I upgraded and turned my old phone in at the store I wasn't receiving the credit for my old phone on my bill, they just kept saying I didn't turn it in when I absolutely returned the phone directly to Connor. After several trips into the store going round and round with just about the entire staff Mike FINALLY stepped up and made it right. Although some of the staff did try to help I think they just didn't have the authority to actually fix it so I'm not saying they didn't care, they just couldn't make it right. I was fed up with the frustration for 2 months but pleased with the final outcome-thanks Mike. I'll be going back to get the Galaxy 6 watch I've been thinking about!

UPDATE To this review. I have been back into this store STILL trying to resolve this issue 2 months later. Turns out Mike didn't take care of the problem- he just gave me a bogus receipt for a totally different phone that wasn't even the one I turned in! Still waiting on the $1,000 credit I'm owed for the device I traded in (which one of those store employees took and probably sold) and I'm still being charged installments on my bill since August and big suprise Mike is no longer there, along with other employees I have dealt with there trying to fix this. I get the same well rehearsed apologetic routine every time I go in..."we're sorry, we understand, we know its frustrating". Last month it was Marvin, today it was Alexis and another "new" manager Danny. They're going to "send a priority email to upper management" and famous last words IT TAKES 2-3 BILLING CYCLES. This is all total B.S. I will NEVER purchase another device from this store. My advice if you're reading this-order directly from the manufacturer. These people are as worthless as calling the 800 number for help. They won't give out numbers or email to upper management gee I wonder why?

Alexis was so nice and reminded us what true customer service SHOULD be. She was very thorough and made us feel welcome. She answered all of our questions and we NEVER felt rushed. She took her time to make sure everything was done right, and that’s a lot because we were switching 6 lines from another carrier and getting new phones. We will for sure not hesitate to go back to see Alexis. Conner, the assistant manager was very nice too. When he didn’t have a customer, he jumped right in to help with the transfer. Great customer service and teamwork between fellow employees is so important, and Alexis and Conner do a great job! Thanks again to you both, we love our new phones!!!

Stopped into my home AT&T store here in Daytona Beach. Normally I dread having to go to the phone stores. Long lines, long wait times, and a lot going on inside. Not with Destiny as my service rep, not this time!! Undivided attention, answered all the questions thoroughly. It’s always nice to be greeted with a friendly smile, and sent on my way fully taken care of!!
Great job Destiny!!

Danny was very helpful and informative, Took his time explaining. All about our new phone, Will recommend to friends.

I highly recommend the store. Great customer service, great guys. You can actually feel they are not faking it. They’re being very truthful about offering a good customer service.
Sara and Connor took care of me but I highly recommend all of them. They do everything in their power to solve the problem.

Great atmosphere. Very helpful with all my wireless home, internet and DirecTV services. Thank you very much Marlin for all your help saving me a bunch of money and providing me with exceptional service all at the same time

Marling and danny were exceptional at helping us with our new phones and plans! They answered all our questions, went above and beyond to ensure all transfers process efficiently. I recommend anyone to ask for them for any information if they need the help and advice. They are great and genuine !

I give a great shout out to Connor for helping my fiancé & I out. We had a horrible carrier before transferring over which took almost 4 days to get everything into the new phone. Luckily Connor was so patient and helpful with us, I would only go back to the store if I have an issue if he’s there. He deserves a beer & a raise lol.

came in to pay bill with assistance. Sarah was my sales rep and she explained all the new deals and products and i invested into the new products she was talking about and she was able to explain to me how to use the my new devices. I will be returning to do sales with sarah for all my future purchases.

TJ set the tone for an amazing visit, Marlin and Todd were absolute rockstars in getting our bill lowered and new lines set up. They also helped us kick our expensive tv services for a bill that was less than half what we were paying for tv and internet. We may have added lines today but they saved us a couple hundred dollars! Thank you Fellas for top notch customer service!

Worked with Destiny to get an upgrade on a phone. She was really patient, confident in answering my questions, and even helped me pick out the right accessories

Alexis helped me she was great. Great place overall

Sarah was awesome. She should be a manager. Great service, knowledge, and kind.

I always look forward to my visit to this AT&T store. All of the staff are always courteous and professional. Jordan helped me today with my warranty iPhone screen replacement. He is awesome and likes what he does. Five stars!

The customer service team at this location is absolutely amazing! They are kind, polite, courteous, and they know what they’re doing and they will go above and beyond to help you. Mike Holland is the manager at this location and his expertise is above and beyond. He did a great job, taking care of me when I came in to the store thank you for a job. Well done!

Jordan Wheeler was the most professional communications consultant I have ever had the pleasure of working with in the past 20 years. I appreciate all his hard work and patience helping me with my upgrade while simultaneously lowing my bill, and making the entire process easy and fast. Thank you sir.

This location has an excellent team! Their customer service exceeds expectations! And not only is the customer service on point, the knowledge these individuals have about their industry is exponential. I highly recommend going to this AT&T location for any of your cell phone..data..accessory , blue tooth needs! My husband and I were provided service through Ryan and Marlon. There was another gentleman working in the store today who equally deserves the same credit as he was working. Through some difficult customers while we were there. (I didn’t catch his name) but! Great knowledgable team, and we will def be back for our next upgrade!