TUMI Store - Montgomery Mall

Margaret at Tumi Bethesda was amazing. She allowed me to put my items from my laptop bag into a bag that I was interested in. It worked out great and I ended up buying the bag. Thata what great customer service looks like. Keep up the good work Margaret!! #Tumifanforlife!

I went in to see about repairing the handle on my bag. They were able to replace it with a new handle on the spot at no extra charge. Great service!

Excellent customer service. I had piece of luggage w/ zipper in need of repair b4 a trip. Took it by store Joe fixed it. In less than 10 mins.

Maleke is the best! He's incredibly knowledgeable and helpful. If you're looking to make a purchase, look for him!

Gotta love a place that stands behind its products.

Nice store and great product. Good staff too.

Great products

Good quality but very exciting

TUMI product is beyond amazing, the product I will give all 5 stars, however, their retail saleswoman called Leah who is quite abrupt, doesn't really help when we were shopping there (granted my husband used to work there, still she doesn't treat us like other customers despite the fact I will be spending hundreds of dollars in that store. Moreover if you called her with a question about an order she will come off extremely rude saying, the store is really busy and she can't help you.
I get it, the store is busy at that very moment but you don't talk like that to any customer. You can politely say, "you will look into it and will call you back when you the get the first chance." That is how you make the customers feel good!
I am a fan of their products and do have lot of TUMI stuff and will continue to buy it.
But NEXT time God forbid if I walk by the store and I see her, I will flee from there and wait the next time she is not working there to shop.

Very aggressive salespersons here. Was just trying to casually shop and felt very pressured.

I purchased a $900 piece of luggage just for it to have the zipper break the next day. They offered to replace it but do nothing to compensate me for the inconvenience of having their “great quality” merchandise break after literally 24 hours and not even taking it on a plane yet. The options that they gave me were for me to repair the zipper myself or to ship it back to them and wait a week for a new bag (not an option as I have a trip coming up). Both of these cause me an inconvenience due to their faulty product. Completely unacceptable service from a “luxury” brand.

I went to visit the tumi store today to get my luggage scale exchange I spoke to Brandon. Brandon took my scale tested it and noticed that it didnt work as it was suppose to. He asked for my name and phone number I believe he was looking for my name on his system which he wont find because I do want to share my personal information due to privacy and security. He asked for receipt I told him I honestly don't have it with me I went on a trip last month it was the holiday season I wasn't thinking my scale wont work so I might have discarded it. I kindly asked if their tumi scale wouldn't work to have it exchange, Brandon was rude and replied it doesn't work like that sir. Then Brandon spoke to Mgr (Meleke) who was in the backroom never showed up to even to apologize for their defective product that they represent and refused to offer an even exchange. I got to say I am dissatisfied with Tumi after today experience. I used to spend a lot of money with tumi because I trusted their brand name quality and I really liked their products but after today experience I will not buy any of their products and I won't recommend their products to my friends and family.