T-Mobile Authorized Retailer

Went in to find out information about my current plan and trade-ins. The lady named Dakota was very helpful breaking everything down and explained to me how the different rates work. She's awesome! I'll be back tomorrow for a new phone!

A big shout out to Elizabeth, she’s was great with us, patient with a great humor and amazing energy! I love when the employees knows what I need and understand my situation. 100/10 💯

The whole crew here at our T-Mobile, Andrew, Jordan and Dakota were lovely! Such a joy to talk to and they were helpful in our search for a new phone. I had a phone plan with Verizon, and they made it easy and quick with no headaches! I definitely would recommend going with T-Mobile! I’ve tried sprint and Verizon, both overpriced and bad service, my new IPhone 13 has been speedy and responsive on their 5G. Again cannot express my thanks and joy working with the crew here at our T-Mobile store!

Me and my husband went there to transfer me to his account and get a new phone. On our arrival, customer representative, Ashlee, greeted us and helped us so much throughout the process. She was very helpful and super nice. In addition, she was very patient and informative with ever single detail possible. We had plenty of questions, but Ashlee explained everything perfectly and provided more information to help us along the way. Best of all, she was very fun to be with and definitely made us feel at ease. Lastly, she stayed overtime after working hours to complete the transfer for us so we could leave the store with my brand new phone. A true definition of a great representative and experience! Thank you Ashlee!

Everytime I've gone in I've had fantastic employees help me and be very helpful. Thanks!

Phillip was very helpful and we were only there for a couple minutes. He completely reset my phone and put in a SIM card into my new phone and then took it because we did a trade in. 10/10.

These poor employees are super short staffed and get no chairs to sit on (because of corporate). Thomas has a boot/foot brace on and is still champing through. Dakota helped me through my issue and is super nice. Get these hard working employees some chairs!

I have been with T-Mobile almost 2 years. Family&friends have reception issues with their phones where I live. I never have problems sending or receiving messages, photo's or emails.

Outstanding and perfect service by T-Mobile in Oak Harbor, WA! They were totally successful and helpful in getting my wireless service transferred to T-Mobile-Sprint from another carrier. Special "Thanks!" to Armando Z. - Manager and the following worthy staff: Ashlee E. , Ksenia B. Tyler T., and Nick W. Each of these professionals solved my complicated mobile needs exactly right with perfection!!!

Customer service was great! Much happier with the new phone plan. Got a great phone for $17 a month but really getting the phone free because my current Netflix account will now be free!

They were busy and there was a bit of a wait. But the staff worked through each issue in a personal and professional manner and worked through the line. I worked with Jordan and a bit with Thomas and they were awesome and helped me get my 5G internet started.

I need to give an online shout out to Andrew. He helped my wife and I for over an hour to get the best plan and phones. He's an asset to the store and the best t mobile expert I've ever worked with. He's great.

SkyLynn was extremely helpful since my iPhone had been shut down all day, refusing to charge!!! SkyLynn was constantly checking my iPhone using their USB cord while taking care of numerous customers. I couldn’t use my Tablet email or my Computer email because they take a code sent to my iPhone or my Tablet… SlyLynn was my savior in a very frustrating predicament. She also helped me chose a new more powerful reliable USB cord!
Thank you SkyLynn!

My mother, has been a Sprint customer for awhile. She is not tech savvy at all and needed a new phone but hated upgrades because of the loss of her apps and such during syncing and such. Anyways, I had an extra phone, a One+ 6T in nearly new condition. So I gave it to her, but needed her to head to a Tmobile store to get it activated. This is our story:

I am on Whidbey Island in Oak Harbor, WA where we have two T-mobile stores. One is a former Sprint store and the other is an authorized dealer for T-mobile. My mom also lives here. I told her to head to the former sprint store first and get her new'ish phone activated. That did not go well AT ALL. In the 3+ hours we were there, they accidentally removed my moms google accounts before syncing the phones and lost 100's of contacts, they assigned the new sim card to a random device and phone number which they had to call your corporate office to fix, and finally they never actually got the phone connected to the network. My mom had to get home for dinner and take care of my step-father. So we left incredibly frustrated with Armondo and his employees.

On 05JAN, I called the other store, the authorized dealer to hopefully get some better luck. That's where I met Sam, on the phone at least. I told him what had happened. Sam immediately arranged to have my mom come in the next day during a time where it would be slow in the store so he could solely focus on my moms issues for as long as she needed. I 100% felt better about this after hanging up. Today was that appointment, at 1pm. I got off work around 3, called my mom to see how it was going. She almost started crying. She said Sam took care of everything..in 1 hour!! He was able to recover all the lost contacts, synced the google accounts, contacts and photos, etc. Properly activated her phone, with the right sim card (somehow the wrong sim was installed), verified it worked. He also explained in detail the timeline of the Sprint/Tmobile merger and how that would affect her and her account at some point. Lastly, he captured all that information on a report and printed it so i can look at it. In the end, my mom is switching 3+ plus lines to Tmobile next week with Sam. Sam is the man! Please take some time to recognize this employee. He was incredible!

Brand New Store... The Manager has a lot of experience and the employees were very helpful!

We changed 4 lines and two iPads to T-Mobile from Sprint and we saved a lot of money, We have better coverage and a lot more data etc.

Very exciting to have a T-Mobile store in Oak Harbor.

Jordan at T-Mobile was excellent in assisting us with transferring to TMobile from another carrier. He understands technology and can speak in every man terms.

I've been a T-Mobile customer for over 12 years now and I have always been treated with courtesy, kindness, and respect. Their employees are well trained and will work to make sure you are happy with your phone and will even take the time to help you learn how to use it. No matter where I've gone, this has held true. Gresham OR, Shoreline WA, Burien WA, and here at Oak Harbor WA, among others. Even though I have a highly discounted grandfathered plan they are still courteous and have never looked down on me for being poor. The same goes for their on-line and phone customer service. This, among other things, is why I've stayed with them for so long.

I've had new problems here on the island. I think everyone on Whidbey, regardless of their phone company, has experienced the blocking and connection issues. T-Mobile Oak Harbor (civilian located, not Navy) personnel smiled and told me here's a mini-tower, this is what it is, and this is how to set it up and use it. No problem! This Oak Harbor branch shows just as much excellent customer service as any branch I've been to.

BTW - To Jess G. You're right, they are not an authorized dealer, they're a branded dealer. This means they are actually owned by T-Mobile. An authorized dealer is a non T-Mobile company that is authorized to sell T-Mobile products and phone plans. I'm sorry you had a poor experience with them, but this is not why.

Edit 11/12/19 - I had to add this. I actually had something go screwy with my newer off-brand phone yesterday so went on up to Oak Harbor to see what could be done about it. Along with it being off-brand (and el cheepo) I also have a government charity plan which is hard to access. I discovered that Charmaine is the lovely young lady who has always been very respectful and so helpful. Ultimately she (and her manager) were unable to help me, but she spent a good deal of time researching the issue, including calling corporate, and was at least able to find me a website for the government plans. I want to thank Charmaine for going that extra mile. :)

By far one of the best Tmobile stores I have been too. The employees are always welcoming and they make sure the customers leave happy. Thanks Thomas, Jessica, and Samantha for helping me out!

The staff at the t-mobile center in Oak Harbor were awesome very pleasant to deal with and knowledgeable in service… thanks so much Bajin

This is the best T-Mobile store i have every been to came in to switch from another carrier. They answered all my questions very quick took care of my early termination fees and got me out the door with my new phone and switching my line over in about 40 minutes. If I could give it 10 stars I would ...so pumped to have a a T-Mobile store in oakharbor so no more Burlington