O'Reilly Auto Parts

I'm not sure what his name was (I think Willie? An older, African American gentleman with curly hair) - but this employee was so kind and helpful as I looked to replace windshield wipers this morning. He did the installation, answered all of my questions, and it was a very seamless experience! The employees are wonderful here.

Excellent, I had so many questions about which oil to use and if I should use other additives. And Ricardo was sooo helpful and patient with me. And his coworker I forgot his name was really fun. I had a productive and pleasurable experience. I HIGHLY RECOMMEND. You Rock Ricardo thank you

Martin and William were super helpful and professional. I needed a new headlight and they were honest and helpful from beginning to end. Come here for your needs. If they can help, they will, if they can’t you can trust their direction.

Hands Downs and 5 Stars up. This is my go to O'Reilly auto parts store & Location. All praise the GM who runs the store. They have such great spirit attending to customers and meetings the demands of prices, parts, advice and recommendations. You can get a lot more out of them by just asking for help. Its tough being the guy waiting for the guy who's getting excellent customer service. But it pays off when you're next..
Besides the crew that rotates with the season, this location keeps a humble approach to the customers needs.

Keep Going...

The only reason for this 5 star review is because of WILLIAM.
I bought windshield wipers several months ago. First they sold me the wrong ones for my car. They they fixed that but put them on the wrong sides. (Driver on passenger side etc). I did not know this and for months they have been making a horrible scraping noise which the sales man said was normal-HA. Finally since it was pouring rain and I had to be out and could not stand the noise any longer I went in today. Fortunately WILLIAM solved this. He had enough sense to look up which side they belonged on and lo and behold they were attached on the wrong sides and one was not even the correct wiper. BRAVO William. He fixed this and they have been quiet ever since. A little normal wiper sound but mostly "whisper quiet!" Give this guy a raise. If it wasn't for him this would be only one star. Thank you William! from a very happy customer!!! :)

I came to this store to buy some bulb replacements for my car. I met Jake and he helped me out so much. He replaced my front lights and my back lights. He was so kind and professional. I use to go there for this employee named Al and come to find out he’s retired (so happy for him btw) but my go to guy will be Jake from now on. Please hire more people like him . It’s people like him that keeps customers loyal !

Great service.great store Mr Willie is great he helped us with all that we needed. Thank you for your service..

Spoke to Kevin on the phone regarding a new battery. Very friendly and knowledgeable.
When I went in, I was helped by Jerry. Super nice guy and took care of me and recommended some extra stuff I would have forgotten to get.

Every time I go to this store the employees are so helpful!
Yesterday needed a light replacement for my husbands car and Issac took care of it for me! Excellent service

Nice auto parts store. The always helpful employees are the reason I go there.

Seems like I’m here once a year but every time the staff is very helpful understanding and positive. Very grateful for their help even when I mistakenly order the wrong parts.

NOEL!!!!!!
Somebody give this man a promotion. We came in yesterday to get our battery checked and had someone in the store who did not follow-up after they told us they would help.

I did approached NOEL while he was busy with customers and assured he would take care of it. He was so polite and nice that my wife loved the service he gave and made us feel very welcomed. He then helped us find a battery for our car then said he would install the battery with no issue.

WOW!!! This guy is the real deal and NOEL you deserve more the 5 STARS you rocked and keep it up! :)

Ask for NOEL on your next visit!

I needed a battery and windshield wipers. The young man was very helpful with what to pick and explained warranty and life expectancy of the products. He even helped by replacing my battery and windshield wipers. I received grade A service. Thank you so much!!!

Good and friendly customer service my co worker had a scoff mark on her car and when we asked about it the cashier/ O'Reilly team member looked at the car recommended a product and said let me help you out with that after we purchased the products. Which consisted of a soft Terry cloth and turtle wax remover for marks. He then actually helped to buff out the scoff mark which was not expected. Great store I hope you keep these great employees.

I bought a set of windshield wipers from O'Reillys in Pasadena at 1860 E. Colorado Blvd and the sales person came out to put them on for me. He was really into customer service and I appreciate him helping me. It is so nice when employees of stores go an extra mile for their customers.

This place has a great selection and variety of products. If you keep an eye out for their ads and promotions you can get a great deal. Prices usually are average for chain autoparts stores. Personally, I got a great deal on a car battery because they price matched (batteries-only store) a local store that was a little too far to drive to during the week.

Cesar was very helpful and even showed me how to install a couple things on my car. He was super cool and did it without hesitation. He wanted to go the extra mile and install what I needed for my car but because of Covid, he couldn’t. He was very thorough on how to install the parts on my Mitsubishi Lancer. I will be back. Thanks Cesar.

What can I say, Dorm was the most helpful guy in the auto parts business. He is very knowledgable and gives excellent customer service. Helped me through an issue and he resolved it quickly, I was very satisfied.
Would highly recommend this store!!! Tell Dorm LT sent you.

Very helpful! Purchased spark plugs and needed four, they only had one in stock. Called the other Pasadena store, they had all four. Paid at the store I was in, took receipt to other store, easy peasy!
Nice to see women working at both stores!!

Went in thinking I needed an AC charger for my 2011 Jeep Grand Cherokee and with honest help of the manager and staff found out it was just a cabin filter much appreciated and for sure go out of my way to go there than there competitors.