Circle K

Got overcharged by whatever new system they're using to check out, and when I went to get a refund, the cashier refused until we asked multiple more times. Both cashiers were both very rude about the situation and acted like me and the person I was with was in the wrong. I usually try to be kind and understanding to service workers, but there needs to be mutual respect. This happened 12/15/23 around 7-8 pm.
** Only two products purchased, charged for five.
*** We never saw this system before and granted it wasn't directly the cashier's fault, the cashier didn't even attempt to talk us through it like other places do. In fact, not a single word was said to us. (And like previously said before, the cashier was reluctant to give a refund after we explained the situation.)

The most rude customer service. After getting overcharged by their machine they use to check out, they refused to give a refund and instead told us to get three more products (bought two, charged for five). After a back and forth, we were finally able to get a refund. Both cashiers had a bad attitude about it.

The hours show they open at 6am. They are rarely open at 6:30, and the morning attendant on weekdays is incredibly rude. I pulled on the door handle just after 6:30 one morning, which was locked. He unlocked the door then yelled at me “Are you trying to break my door!?” I went straight to the counter to purchase something, he went straight to stocking and completely ignored me while I stood waiting patiently. People are trying to get to work in the morning! We don’t have time for this nonsense. You’re losing so much money by not being opened in the morning.

I’m so tired of the poor customer service here, I’m done with you Circle K. You have self serve checkout that doesn’t work, and in fact requires that I get help from the cashier that gives poor service. And to top all of that off when I tried tonight to get gas before 11pm the pumps were shut off and the MANAGER was in the store doors locked shaking her head!! Are you kidding me?!?!?! It’s a lose lose situation here. I live right down the street and will be bypassing this station.