The UPS Store

The staff is very respectful and patient especially with older customers. Elijah was the most helpful and incredibly efficient. At one point helping multiple customers with no issues.

Really good customer service at this shop. Angela assisted me and she was very thorough and even did a little extra to make me experience exceptional. Even though it's not close to my house - I'll come to this location in the future. Thanks!

The fellow who helped me, Elijah, was very friendly, he was patient and thorough, and he left me feeling like my gifts were in good hands.

The 2 person team was extremely efficient and fast. There was a huge line of 12 people and they breezed though it with speed and ease. I personally worked with Angelica. She was patient and professional with me. I wasn’t organized and I didn’t feel any stress as I was looking up the data I needed. She was great! I like this particular store.

Great customer service from a young man named Devon. Will visit this location again.

Maria and team allowed me to drop off 30+ packages for shipping and called me when they had all processed so I didn't have to wait in line. It saved me time, my clients got their gifts, and I didn't clog up their line. This is thoughtful customer service that I truly appreciated!

I moved up to the North side a few months ago, and have been using this UPS store since then. Every time I go in, be it to mail a package, to fax documents or return an item to Amazon, Maria always greets me with a smile and is always so kind and helpful. Thank you for always being so kind and helpful Maria 🙂🙂

Five STRONG stars for Brent and his team! Easiest shipping experience I've ever had. My info was preloaded into the system (thank you, 21st century!) Brent made it a fast and easy process! This is how shipping should be!

I've had a couple of very memorable experiences at this store and both of them were exceptionally good. On both occasions I needed documents to be notarized and Maria, a Notary Public, provided those services for me. On both occasions she was professional as well as friendly, kind, and patient. She was also very efficient and clear in her communication, but she did it all while maintaining a light and friendly attitude that helped me and others to feel relaxed and well taken care of. The 2nd time I went in, the customer before me became abusive in reaction to something that was clearly not UPS' or Maria's fault - Maria was considerate and clear with him and without an ounce of anger or negativity. The few other customers and I chuckled quietly because it was so absurd - the gentleman's behavior - but clearly he was having a bad day; but Maria handled it expertly and always respectfully. The branch maintains a neighborhood, friendly vibe, and Brent, who is the manager I believe, must surely be responsible to some degree for that. He's low key, quiet, but he is on top of it all - seems to me - and whatever your needs there, he is going to respond to them in the most helpful way possible. They are doing it all just right, from my perspective, and I look forward to the next time I need their services. Excellent service!

Great service time after time. They offer options on all my shipments, and my shipments always make it to their destination on time! Awesome business!

Had amazing service at this location with Maria ! I placed a large print order and thought I would have to wait a while for it. Maria had it done and shipped out same day. Great service Thank you!

Great customer service at this location.
Brent, the manager that helped me is a problem solver. I had to drop off a few amazon returns however I needed return labels to be printed and separate boxes for my returns. Brent said no problem and printed the labels & even got a box that fits my item! Efficient and quick on his feet. I called him the United Problem Solver. Great job, Brent. Keep it up!

The service at this location is excellent. Maria is very knowledgeable and is always on hand to provide excellent and expeditious service. Maria is like an octopus in that she is always multi tasking and saving customers time so not to wait in line unnecessarily. The whole team is great but a big shout out to Maria especially a

We went in to ship a guitar to another state, shipping cost came out to 600, Maria helped get it down to 141 with standard shipping of course but she was very helpful and friendly overall and got us a good deal.

I have used a number of UPS stores over the years and this one is by far the best. Everyone is efficient and pleasant. Maria and Angelica are two people who know how to interact with the public and provide excellent customer care.

I just have to say how wonderful this group of professionals are at store 0850. I have been coming here for years. Maria and the manager, I’m hoping his name is Jeff or Justin, are fabulous. They give great customer service.

Arlene was amazing. Shipping big packages to FL and a DPO all during the holiday season.
She was so patient with my order. Also, Brent the manager was great. Thank you again. Will have repeat business.

Huge thanks to Maria for helping me with printing services for our business. She was extremely helpful by getting everything packaged up for me, and did it with a smile and put a rush on it for me. Great customer service. Will definately be using this location from now on.

Referred to this specific UPS Store for assistance with printing addresses on envelopes from UPS Store on Nacogdoches. MARIA kindly help me print those envelopes from a USB drive. The process was not easy and required some analytical problem solving skills on both of our parts. MARIA's cooperation and professionalism was phenomenal. She didn't give up until we figured out the correct settings to make the task possible. I am grateful for her assistance and patience. Thank you MARIA.

I went into the UPS store on Brookhollow today to make a copy of a document. Maria was so kind and helpful. I was having a rough day and her kindness really brightened my day. In a world of complaints and poor customer service, I wanted to take some time to compliment good customer service.