LaLonde Chrysler Dodge Jeep Ram Parts Store

Honestly not sure why people give low star ratings. Our salesmen Alex and Sam were both awesome at accommodating our visit to look at the STI they had for sale. Even though we couldn’t make the purchase (credit related issues on my end) they were still trying everything they can do to make the deal better and make it work. Very professional sales team and management. Definitely would visit again in the future.

Had great experience! Just ask for Sam! He worked to meet all my demands and needs! Found the car that fit my family! It was a smooth transition from my Ford expedition to a Grand Cherokee, If you want a good experience you must ask for Sam!

Great experience purchasing a new 2022 Durango GT from Jeff Gillingham at LaLaonde Chrysler Dodge Jeep Ram in Imlay City on 9/18/2022.

I went to the dealer several times prior to my purchase to test drive and look at Durangos, Jeff was always accommodating with sending me on a test drives and was very knowledgable answering all my questions. Jeff was quick to respond to text messages and made the purchasing experience very easy.

Service was great! Sam in sales was very helpful.

Very nice dealership. Very nice people
Answer all my questions. Nice selection of vehicles. Hope to get my next car from there.

I went there about 2 years ago great service and I will be back next year to get a new vehicle! I worked with Scott! He was very helpful!

Mark in service and Ed in parts are true assets to this dealer. As long as they are there, Its the only place I will take my vehicles.

Great service , fast oil change and friendly people will Definitely go back

READ THIS REVIEW IF YOU RECEIVED SOMETHING IN THE MAIL SAYING YOUVE WON A TV/$$$/ETC.
So, we should know if you receive something like this in the mail. It is 99% too good to be true. And it is exactly that. The activation # you received and “matched” to the winning prize. Is not the actual prize winning number. Once you get to the dealership you will realize you didn’t win the big prize, and they’ll give you a consolation gift card or cheap headset/speaker for you coming in. Some of the reviews on here talk about being haggled and jerked around by the sales reps trying to get them to buy a car. It must depend on the person you get. The guy Tom I spoke with was cool. I was in and out in 10-15 mins. Asked if I wanted to buy a car. Said no. He ran me through the details of the “giveaway” and took down my basic info. And gave me my consolation wireless headset and I was on my way. Of course asked me to refer anybody I know to come out there or come out there myself if I’m in the market. But in summation. It’s just a sales gimmick to get you in the door to try to make a sale. It all depends on the sales rep you speak to at the place, that would determine your experience dealing with it all. Tom was cool. Somebody else may try to SELL you. Just don’t go in expecting to walk out with a TV/IPad/$30k lol. Just a sales ploy.

I submitted a credit application on your website. To see what my options are I received a call back from Marissa lusky. I informed her what I was looking into a vehicle. She seemed like she was not interested in what I was looking for. I also sent her two pay stubs from my employer. she transferred me to someone else I talked to Jeff. I was informing him what I was looking into doing. He informed me that my credit was low but never informed me. What my options would be you always advertise. Your credit amnesty week on the radio. I am submitting this review just so you know how my experience. Was talking to your experience team. I will be going to another dealership for my business

If I could give zero stars I would, sent me a scratcher thru the mail, IT IS FALSE ADVERTISING, THE SCRATCHER IS MISSING THE FACT THE THE REWARDS ARE NOT AS PRINTED ARE SCRAMBLED AND ONLY TWO NUMBERS ACTUALLY MATCH THE BOARD FOR THE TV AND ROKU, ALL OTHER NUMBERS GET A $100 DINING CARD! AND A SCRATCHER LOTTO TICKET!

If possible I would give them 0 stars. Let’s start from the beginning. I was assisted by Jeff and Brandon. I was near the end of my lease and decided after hearing those commercials for the past years to give them a chance considering they are over an hour away and not anywhere near my area. I had payments remaining on the vehicle I was trading in, the dealership knew this considering they didn’t have access to getting my payout info and I had to provide that to them. Once they received the 3 payout options for turning in a lease they picked the wrong one leaving me to pay the remaining payment that I would not learn about until 2 months later which now has a late fee. I was promised by the manager Jeff who helped with the sale and apparently no longer works there that this matter would be resolved and they would get it handled. They promised me I would have no other money owed to Ally for my previous lease. Moral of the story is they messed up even after promising to take care of it, then when I have tried to contact someone else to handle this matter no one seems to care to call me back or even try to resolve this situation. Also good to note I have dealing with this for about 8 months. Not only did they receive my business but they also leased a vehicle to my mother as well at the same time. I have tried calling to talk to someone to assist but as stated before they don’t care. I will never bring my business back let alone refer anyone to them. Terrible customer service and even worse management staff. 👎🏼

Shady a$$ shiesty people. Would never recommend in a million years. They just screwed my friend over the other day on new car then tricked me into signing something I wasn’t and it ended up being a credit disclosure which hit my credit and brought my score down significantly. The girls name is Sara, she’s not even from here and traveled from Missouri to help with their event supposedly. She told me it was to receive whatever it was they were giving away. Said they’re doing this big event because they get no clientele THIS IS WHY. Shady shady people and business. I hope this place goes out of business very soon. They took advantage of a young girl new to adulthood and ran with it. I can’t imagine all the other people they’ve taken advantage of.I’ve heard nothing but negative things about this place, I should’ve known better. So many other dealerships worth traveling to.

I received a flier in the mail about the 30,000 Monte Carlo scratch off and I went there with my boyfriend and we wasted almost 2 hours because they were trying to hussle me in a getting a car from them and I declined there offer and I told them about my prize and they said that I didn’t win and I got a 5 dollars mini Bluetooth speaker instead. The whole thing was a scam.I would recommend no one go there and u can save your time.

So after hearing their relentless commercials on the radio, I took the afternoon off work and drove over an hour away to Imlay City expecting them to help me with my over-milegaed leased Jeep. As I walked in, the place was a ghost town. Three different people noticed me and didn’t say anything. I had to walk around the showroom and approach a sales person for help. Upon hearing my situation, the sales guy said they couldn’t help me because “they aren’t affiliated with Chrysler Capital” and that I needed to “go to another CDJR dealer that is”. How is a Chrysler dealer not associated with Chrysler Capital?! Also, my lease was up in less than a week. He told me that I should have came in a month ago and that they couldn’t help me because I waited too long to come in, which makes no sense at all because I was still within my lease period! Thankfully, the sales guy himself recommended I go to Parkway CDJR in Clinton Twp! They were able to help me right away and got me into a new Ram the same day. Thanks for the recommendation! LaLonde has some excellent marketing, but shady and poor customer service. Don’t waste your time making the trip. It seemed like I was annoying to them and they just wanted me out of there. I was probably in and out in ten minutes at LaLonde. Beautiful dealership, but a huge disappointment. I will definitely take my business to Parkway from now on!

Ethan A.

Scammy deceptive advertising flyer. I went in to claim the TV I supposedly “won” only to have high pressure sales attempt and a fake gift card as a “prize.” Completely deceptive ad/fake contest. Also completely rude and unapologetic. I’d give zero stars if I could.

Since the reviews magically disappeared. I am reposting this. Tried to sell me a used Jeep for 5k over original MSRP price. Tried to call and get price like it said on website and dealer refused to give me the price until I came in. Terrible practices and shady dealership. Do not trust this place.