SNIPES

I was greeted immediately and helped quickly as was the person after me. Hopefully this means they addressed the issues other reviewers had.

Great employees at this store and nice selection of shoes. The two people that helped me today 03/31 provided exceptional service.

Outstanding customer service. The staff is great

Excellent !!

Yesterday afternoon around 12-12:30pm it was my first time going to this location and my last time going to this location. I had to wait for 10 minutes before someone acknowledged me. The young hispanic girl with the hello kitty sticker on her left cheek looked at me and “is there a problem” I told her that I needed help. She looked at me and rolled her eyes and turned away from me. Then I asked can I speak to the manager and the same and same hispanic girl walked towards me and just stood there looking at me. I asked her are you the manager? She rolled her eyes again and said “I’m the manager”. I then asked her “why are you disrespecting me”. Once again she rolled her eyes at me. I told her not to worry about it. As I looked to my right I seen a black girl with dreads slowly walking on the floor looking at me. It was also a black boy with dreads at the cash register. Him and the hispanic girl with the hello kitty were having a good time laughing in at the register. Maybe if they hired adults or have adult manager or supervisor or an adult employee instead of young people to run and manage this location there would be some type of order and better customer service.

Worst experience ever! I walked in with my son ready to buy any shoe in the store, and no hospitality. there was literally three employees or whatever you want to call them in the register just talking and having a good ol time. it needs better management and maybe teach all employees on how to great their customers.

When in there at 2:40 today to buy four pairs of shoes and I go in and can’t find a worker. I grab one of the pairs of shoes I was looking for and couldn’t find a worker still. Then there were four people at the desk talking and eating candy together that I guess were workers never asked if we needed help or anything and when I walked towards where they were they wouldn’t even look up. Three other guess went through the samething holding shoes waiting to be helped then walked out as I did and went to the dtlr a few stores down. What the point of being open if you aren’t going to help the consumers make their purchase?

This is my 2nd time coming to the store at the time it's supposed to be open, and the doors are locked.

I brought a pack of polo t shirts from another location. I went to open them to put one on only to realize I picked up the wrong size. I went to return the pack of polo T Shirts to this location & the first question young guy asks me (with a smirk) is "did i wear it?" It's an XL & I'm a Medium so of course not. He then tells me he cant accept it because the box was opened.