SEPHORA at Kohl's

Don't bother coming here if you have a return from a free standing (not inside another store) Sephora. You'll have to drive all the way out to Stockton or Modesto to do your return. It's all the same company so this is pretty baffling to me.

Went shopping for shoes at Kohls

Every time I come, it’s an unpleasant experience. Almost everything is sold out and the employees barely look your way let alone give a smile or a “can I help you” . Some don’t even give a thank you or have a nice day after you pay. When Sephora was in JCPenney the employees were much nicer. These ones need some training. I’m a regular customer but I might start taking the drive to Stockton instead

I was shopping through Sephora while a white lady (I was told by another Sephora worker that she is the loss prevention lady) came up to me and said “you need to leave the store u are being suspicious.” because I am a person of color. I spend thousands of dollars at Sephora and I’m unable to go the one nearest to me because this location kept the racist and did nothing to handle the situation. I’ve never felt so uncomfortable and embarrassed.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sephora used to be in the JC Penny here in manteca and I was surprised when I saw it inside the kohl's today. I figured I would look around and see if I found something to buy, which normally I always do. Not one person working there asked to help me in my 30 minutes of being there. I had to go to the line and ask for someone to help me and she seemed like she was overwhelmed. The item she recommended didn't even have enough products to choose from because they were out of almost everything. There wasn't a huge perfume selection if any, because I really only saw like 6 bottles when coming in. I don't know if maybe I didn't look like I was there to buy but I still feel someone should have tried to help me. I don't wear a lot of makeup because I don't know much about all of it. I was really disappointed this place wasn't like when they were in JC because they were always friendly and trying help upsell you. Hopefully they get better.