GoodBuy Gear Philly

Goodbuy Gear is amazing! We bought an open box camera from them and unfortunately the camera had a tiny glitch in the video. I emailed Randi from customer service to coordinate a replacement. Not only did he promptly send us a new one, but he also did not require us to send in the current camera. Now we have an extra camera to donate or use. I was really impressed with the response time and resolution of the issue. I will definitely be buying from them again and recommending them to others.

I always check this site before I purchase a baby item. They have great customer service and ship quickly. I was able to get an item that typically costs $300 for $38 with all working parts, in great condition.

I absolutely love the business model for Good Buy Gear. Not only do they recycle great products, but they handle much of the legwork, too! I bought a high end used stroller I was so excited to get my hands on. When it arrived a critical piece had broken in transit. I sent a few pictures to the return department and I worked with Katie to try and fix and possibly repair it. Unfortunately, after some research it was decided that the stroller could not be repaired, so they delivered an excellent replacement for the stroller I had initially purchased. It was packaged very well, and even came in the color I originally wanted but couldn’t find! Katie was so professional and courteous and I felt very comfortable working with her. I’ve never had better customer service, this is an excellent and trustworthy company.

Was worried when ordering that this might not be legit but the prices were 50%+ cheaper buying open box here than buying new and after reading other reviews I figured I’d give it a shot. Bought 2 Tiny Love play mats ($110, $70 new - got them on here for $60, and $40) labeled open box. They came clean with all the pieces and I couldn’t be happier. So happy I saved the $80 by ordering through here. I also got a swaddle and a pacifier clip to get the total up for free shipping - also both new in perfect condition. I ordered Friday and it showed up on my doorstep Tuesday. I’ll be a returning customer.

I worked with Goodbuy Gear in Alexandria, VA. I had a fantastic experience with the pick up service as well as the actual posting and sale of my products. I listed for items and they all sold in about a month. I will definitely work with them again.

We ordered our Uppababy stroller from them and are SO PLEASED! It’s a 2020 brand new open box. We were so eager and it came within a week. Tags were still attached and it came in the original box. The customer service was incredible and helpful the whole way as we were deciding on which one, and I couldn’t be happier with what we ended up with! We saved $400 by going with them over buying a new 2021 version elsewhere. (And it’s the same exact stroller anyway). We’ve already placed another order since! Baby stuff isn’t cheap, and this place has helped so much!!

I was thrilled to discover this way to sell my baby gear! Offering pickup at a low rate was wonderful! Friendly and on-time!!!

What a great find! I have found such incredible deals on open box or gently used name-brand items at GoodBuy Gear. I have saved literally hundreds of dollars on things that have never been used! I appreciate the environmental benefits and financial benefits of shopping here. Their customer service team is excellent and I have had great experiences using shipping, local Philly delivery, and warehouse pick up. I have recommended GoodBuy Gear to all of my expecting friends.

I am glad to know I can also easily re-sell things using this service after our little one no longer needs them.

Excellent like new and gently used baby good! I have shopped here multiple times for big purchases (stroller) and small purchases (bib) and have been so happy with everything I've received, and the shopping and customer service experience. I like to buy used for the environment and to save a little money. Plus, I can justify getting items that seem way too expensive new but that I really want (I'm looking at you Keekaroo Peanut Charger). Love the online store and love the mission! Highly recommend.

I ordered an item that was missing a piece. I contacted their customer service about it and they were able to send me a link to buy a replacement piece from the original brand and gave me a partial refund to cover the replacement piece! Their customer service agent was friendly and issued me a partial refund really quickly! I am really happy with my customer service experience!

I have had a great experience getting baby gear off of GoodBuy! I've gotten a bassinet, swing/rocker and some smaller baby purchases. Especially with the swing, the delivery driver had a standard Philly experience of being honked at by a line of cars while he hustled a huge box out of the van and up to the door. I shouted a "thank you" as he rushed off. There were fresh batteries in the swing, so we were able to see it in action. The swing was supposed to come with a power supply though, and it was missing. Was that a big deal? Nope. I emailed GoodBuy and they found and shipped the piece within a day or two. I got an email confirmation from their standard process (as though I had purchased it) with shipping and a human update as well.

Keeping my eyes out for more deals, but I'm so happy this site was recommended to me. Good deals like on FB marketplace, but infinitely less hassle in order to get them.

We had a wonderful experience working with the team at GoodBuy Gear. We had made a mistake when ordering our item and the GoodBuy Gear team was incredibly understanding and accommodating and made sure we were able to end up with the right item. I would recommend this company to anyone looking for open box items that come exactly as pictured (our item was in perfect condition) and we will definitely look at GoodBuy Gear for additional baby products going forward.

I ordered two items from GoodBuy Gear and realized I ordered one in the wrong color. I contacted customer service right away. They responded quickly, let me revise my order and reached out to make sure everything went well with reordering. I am very impressed with the customer service that I received!!!! Will definitely use GoodBuy again and recommend them!!!

The customer experience here is top notch. I had a couple issues with an order (one they even caught for me) and they were able to fix everything AND even follow up and get me a product I was looking for. Babies are expensive and this is such a great way to get open box or gently used products for them without breaking the bank! Defintely will use again.

I found my experience to be fantastic! I ordered the Mockingbird Single-to-Double Stroller. I originally purchased the Single by mistake, and they totally helped me to correct my error seamlessly. I am so appreciative to Katie and the rest of the customer service staff. The quality of the product that I received was well-worth saving $100 on buying it second hand! It's clear that much of the product was never even touched! :) Thank you so much!

My sister-in-law was attempting to convince my wife that we needed an UPPAbaby stroller for our newborn. My wife and I were looking for ways to not purchase something for a definitive short lifespan - especially nothing that expensive. So we fought back on it for a bit...until said sister-in-law found one on GoodBuy Gear. The deal was great, so we pulled the trigger. It was set to arrive just a few days before the baby did.

Unfortunately, life doesn't always work out like you think it should, and sure enough, we started to get nervous when it hadn't arrived and we were on our way into the hospital. Enter Katie from support. Katie helped us out when she found out that our ordered item could not shipped because it had been broken. She found us another stroller that was newer and in a better state and sent that one instead.

My wife and I were incredibly grateful for the excellent support. Katie kept us informed throughout the process and alleviated our concerns while my wife recovered in the hospital.

GoodBuy Gear provides a service that allows most to purchase the high end items that may seem exorbitant to buy, and, more importantly, they help keep landfills free of items that typically have relatively short lifecycles.

I've had the best experience selling and shopping with GoodBuy Gear. All the items I purchased were in the exact condition listed at a fraction of the retail price. The customer service team is also incredible! I was able to sell a bunch of my baby gear we were no longer using without lifting a finger!

GoodBuy Gear has been my go to for finding the best deals on all the products I love. Some might call me a bougie mama with the brands i love but idc-i always find the best products for the best price in open box condition at this spot. They also have their customer service down PAT. like BEYOND. I ordered 3 large pieces- a carseat, stroller and pram. Only 2 items arrived at my door. I contacted Goodbuygear via phone & email and 2 representatives helped me. Via email she let me know that if I didn't receive the pram within a week to contact them so that they could send a new one-SHE contacted me a week later before i could get to it and sent a new one same day. I've never sold with GoodBuyGear. As a consumer tho-highly recommend.

I have purchased items from Goodbuy gear a few times. They have so many great items in new/ close to new condition. I was able to save so much time and money buying here. Normally I would spend lots of time using the local used items apps and drive all around town getting stuff. With Goodbuy Gear I can shop online and have it delivered. They have reasonable shipping prices and wonderful customer service. They get back to you very quickly and they are always so helpful. I would recommend Goodbuy Gear to all my family and friends.

Grandma here who spoke with young moms at the pool who RAVED about GoodBuy Gear. With grandchildren coming to town, I thought why not try? Terrific 16inch bike in pristine condition for a song delivered to the house in 3 days. Of course it was too small for the 8 year old (NB I'm a grandma so what my kids call the B Team when it comes to parenting) but he had tons of fun banging his knees against the handlebars and then teaching his little brother to ride. This morning we said to ourselves - let's get a 20inch bike, so hopped online and drove out to the Malvern warehouse where another pristine bike appeared in a nanosecond. This time we got to meet the delivery person who charmed our neurodiverse 8 year old, and now both grandsons are home happily exploring the neighborhood on their bikes. Our plan is to enjoy the wheels these next few weeks and then share them with the young families in the neighborhood. Recycling is awesome and I am so impressed with this great company!