Sweet Fire Tobacco

The older woman who I know to believe to be the manager is wonderful, the young kid needs to not share everything in his life I'm a customer and don't care about him and his girlfriend! Not being rude but the kid doesn't realize he's at work! I try to only go there when the lady is working, as the young man you have there makes many customers uncomfortable! But I love this store but seriously should look into the young man working there ....

Management and staff are wonderful. All friendly, accommodating and knowledgeable about products. Always kind and willing to help. Great work Diane , Heather and Christie!

The staff is great. So nice

Employees are very friendly and knowledgeable about the products

Great service !! Plenty of useful tobacco products and more. Thank you 😊

Good business with lots of options

Never a bad experience so far.
Staff is friendly and usually always have what I need.

I have been a customer for about two years. This store seems to go through employees. Over the two years they all have been friendly, helpful and always had what I needed. Until recently…the current older lady is unfriendly, confused, and seems unable to keep product in stock. Each time she has to pull out a pencil and paper and calculator to write down the cost and add it on the paper. I don’t understand how after two years my order cannot be rung through the register. And why she cannot seem to keep my brand of cigarettes in stock. Hopefully she will not last long, like all the other employees, but as long as she is there, I will find a new smoke shop to spend my money at.

would NOT suggest this place. My experience here STARTED AMAZING but quickly turned around. My wife and I stopped in last night for the very first time looking for a coil for my uwell caliburn. They did not have one in store. However the young man ( longer hair dyed very cool color) had such amazing service we ended up spending over 100 bucks on new vapes and accessories. I was so happy with the service I didn't mind spending more than I would at wild bills. Well my Boulder vape was defective in a way that it didn't work all the time AND WHEN IT DID you either got hardly anything at all OR it was puffing like coal train. So my wife went back today less than 12 hours later to exchange the busted 16 dollar vape and the woman told her they do not do refunds and can not exchange it beause it had been used. What the worker did offer was to order a coil for my old caliburn vape and we could pay for when it arrives. ARE YOU KIDDING ME!?!? I guess I will continue my routine I've had for the last year and keep on going to Wild Bills. I don't want a refund but as a long time customer service representative myself, it would be nice if they at least TRIED to help resolve the BROKEN product they sold me a few hours ago. I just left wild bills and not only did they have good service they also had my coils IN STORE FOR CHEAPER than willd willd west in Ishpeming. I guess I will use the new defective vape as a conversion peice on the coffee table to share my experience with my guests.

Yesterday I stopped in at 4:30 4/27/2022 to get vape juice and I waited for 5 minutes for a cashier to come help me and the store was empty, I ended up calling out to anyone that could be possibly in the back of the store and nothing. I went to wild bills instead and ended up saving money on the same product. There have been times where I come into wild west and your employees have been questionably under the influence

The first tabacco place I’ve ever been too where they didn’t allow me to purchase glass at 18+. Apparently every other place understands the rules and regulations except this old guy who was running it. Unbelievable.

Cramped and has rude staff.