McDonald's

Here at Waddell and Litchfield rd in Surprise, Az. Good atmosphere, our server Nathan took our order, he was polite. In no time he brought our food to our table. Chicken nuggets done well warm and tasty, fries done well tasty and warm. Best McDonald's restaurant.

They got my food order wrong when I told 3 different times what I wanted. Then the lady who brought me my food (drive through) had an negative attitude when I told her the order was wrong. She insisted it was. When I got home my order was wrong. I called the store the manager remembered me and apologized for mix up and offered to give me a new meal free when I come back. Not sure I want to come back. This store and experience gave me a bad taste for McDonald's.

This is one of the busiest McDonald’s,
And Yes the service is slow at times depending on what manager is on. The coffee & strawberry cream pie’s are the best! 4/2/24 — 3:12 P.M. at McDonald’s to pickup a phone order, the 3 worker’s in the back saw me and ignored me and another customer standing at the pickup window they were to busy talking of personal things. The service McDonald’s provides has gone down while they increased their prices.

Thus McDonald's was nice. The service was great, they saw me waiting on the side and quickly attended to me. The food was delicious which I can't say for other McDonald's locations. My food was hot, cooked perfectly, the biscuits were just right and not dry, and the hashbrowns were nice & crispy how I like it! My French fries were also perfect! Not soggy or overcooked, but hot & crispy! It was also nice and clean including the play place area. I will definitely be going to this location when I'm in the area from now on.

Got through the drive thru fairly fast and easy. Cashier so friendly, smile. Had great glasses on. I was asked to park received a ticket on my mirror. Greeted with a smile and we chuckled. Wait was not bad especially when getting hot, fresh food. Food runner was super friendly, energetic, smile on her face. Got home and nuggets were upsized.. total win of an experience. I was there at 6pm. Thank you McDonalds and staff

I had an amazing experience, those who took my order were Shelby Quentin were amazing and game me great service along with amazing service, I would go here again

Great service from very friendly & happy employees! Clean restaurant, restrooms, and parking lot. Always get hot & fresh & correct orders from here!! :)

Me and my family were having a hankering for something quick and filling, thank you McDonald's for satisfying both. The sweet tea is always good, and the food is perfect for the ride home!

Whoever organized my nuggets last night around 1:30am Sept. 25th, you deserve a kiss 😚

Dropped in for a quick snack for the grandkids after school. Very quick, easy and fast.

Have been coming here for years and Shantel the manager nice woman with glasses runs this McDonald's better than any other ive been to in AZ in the span of 31 years I have lived here. She is the sweetest and makes this restaurant above the rest in customer service id recommended the manager or owner give her at least a 2 dollar raise she alone makes this store great job girl keep it up!!

Stopped by my local Mc's. The thought of a ig Mac meal and shake has been nibbling away on my mind for awhile. So I went in and I was waited on a lovely women at the register. Got my meal and shake and went on merry way back home. I've never ridden a bike and enjoyed a cold frosty shake while peddling and nibbling on fries a the same time. But it was hot, fresh and tasty! Didn't dine in but just got my food and left. Always fast and a good working team. It's always busy here but fast. A great spot lives up to the McDonald's name.

If you have children or grandchildren this place has a playground inside.Drink your great McDonald's coffee and watch them play.

The drive thru is where I normally go when I go here. The lines a bit long when it's busy but they make sure your order is correct here never had to go back because a missed item. Staff is very nice and pleasant to deal with.

Not a fan of self check out at grocery store and not at McDonald's either!

No line what a joy. Sunday afternoon and everyone was in a great mood.

I have been trying to get in contact with someone on the phone i was not able to but i am here to let you know i had experienced the best costumer service today at this mcdonald’s. he was very fast. greeting and great to talk to. his name was quenton not very sure how to spell his name but he works at the surprise location on Waddell and litchfeild. wonderful service thanks to him

For how busy this place gets, you might have to wait a min inside because that drive thru line be long so patience is virtue. My food always tasting good, and their service is great!

It's pretty nice to eat here. My mom and I decided to take a break and relax together and eat some food for cheap

Nice clean and the food was exactly what I ordered and tasted great. Huge difference from locations closer to my home.