Walgreens Pharmacy

Definitely had many poor experiences with Walgreens in general and their pharmacies as well. This review is based off my experience today. I was helped by their technician (I think I’m training?) her name tag was partially covered but the first 3 letters was TER. She was amazing, patient and helped me so much as my 1.5 year old was crying with a double ear infection. I can’t thank you enough for making my Walgreens Pharmacy experience the best it’s ever been. TER- was a god send today

Zero stars.
We went by to grab medication after surgery and as I approached the window and tried to start talking, I was cut off, was interrupted, was told how behind they were and how it would take over an hour for the medication. I was not concerned with the wait time, I understand busy- I was concerned that the employee speaking to me did not even let me get a full sentence out and I was left feeling completely confused and wondered what I did wrong to be treated so awful... I was just there to pick up medicine for my husband. I drove away from the window feeling horrible and not wanting to go back in an hour to be treated that way again, so I called the pharmacy I had just left to ask them to transfer the prescription to a different walgreens. The gentleman on the phone WAS the man at the window and WAS the MANAGER of the pharmacy. I was in shock. I expressed my concern with his service and how and again he continued to NOT ALLOW ME TO SPEAK and then hung up on me... Walgreens, if this is who you have in your manager positions or working for you at all... we will not be back.

ZERO stars. I consider this pharmacy to be DANGEROUS.

-The number of times I've been to this pharmacy to find them closed inside of normal hours (not including lunch) is ridiculous.

-The guy (can't remember his name but I think he's the only male) can talk but is incapable of listening.

-Text messaging pickup notifications are broken. At least for me. Makes it hard to know when to go in. Telling me to come back in 20 minutes nearly every time I go does not work for me.

.....

In light of the problems above, I switched my daughters prescription to be mailed instead. I wrongly assumed they'd have their act together in that department.

-Mail orders do not refill at 80% the way the do at the pharmacy. So, they're not mailing out my daughter's prescription until it has run out. DANGEROUS.

-I picked up my daughter's last prescription on 6/18 and then signed up for mail order in light of the ongoing issues. It's 7/25 today and IT HAS STILL NOT ARRIVED. Went to Walgreens today to get emergency supply to buy her more time and Walgreens said "No, her prescription is with mail orders, not with us." This isn't some other company. It's Walgreens. I challenged that and still left empty handed.

WALGREENS, do you know how it feels to trust a company with your child's medicine and be refused? This isn't over the counter medicine. Your systems, pharm techs, whomever or whatever or it is that is leaving my daughter without her medicine is reckless. This isn't a money issue. It's not insurance problem. The medicine is not a narcotic. My daughter needs this medicine daily to live a normal life. We trusted you to be our supplier and you have let us down in a big way.

GET YOUR ACT TOGETHER. Not for us as we'll never be back, but for your other patients.

Never open. Sometimes notifies you that your prescription is ready, just to come in and tell you they don’t even have it.

And they close randomly. With no warning. Can’t trust it with meds.

Extremely slow.