Firestone Complete Auto Care

The Professional and caring attitude goes a long way. It fits in with this auto store. Sunday hours also is very helpful. Thank you to all that work at this Firestone store. We left going to our local (M) tire store a mile away to go to this Firestone store 9 miles away from Whiting to Toms River. No comparison in companies.

Bill Jackson the store manager has treated me like family for years. He is a great asset to the company and a wonderful person to do business with. His employees are focused on customer service and doing a great job. I am glad I have someone I can trust our autocare to.

Open early. Friendly staff. Had a tire blowout late at night and needed a replacement. They had me out in 15 mins. Shop was super clean.

I ordered two tires and both were installed this evening. First, I was very pleased with the price I was quoted over the phone and the customer service Solia gave me when I was there. When I left, I noticed on my work order paper, they filled (it was empty) my fluid washer and fixed the plastic part on my bumper for FREE. Thank you!

I ordered my tires online from eBay had them delivered to the Firestone in Toms River where they installed them on my car.

After scheduling my appointment, my service was completed in a timely manner. The service and costs were explained to me in a professional manner.

Very polite and took my vehicle in later than they told me due to the facility overslept. Lol. Fast and efficient service!! Will return for further services.

Bill and his team are extremely professional. Great service and done sooner than expected.

I had to have my tire patched and the service I received was top notch. The guy at the front desk is so wonderful to deal with. The mechanic was even kind enough to bring me out to my car to go over some brake issues I didn't even know I had. I really appreciate how respectful and professional he was with me. I am so happy with the service I receive, I refer everyone.

Installed a new Die Hard Gold battery in my TBird. Best price I could find and they had the battery in stock. Not always easy to find an exact match for my particular vehicle. Waiting time was a little longer than I had liked but only a minor gripe for an otherwise good experience.

Great service. Needed a new tire and they did not have what I needed but drove to another location that had the tire in stock and got be back on the road in less than 2 hours.

Fabulous service! Had some bad work done at a different Firestone that almost caused my tire to fall off when driving. Drove right off the highway to this Firestone location. They patiently listened to my concerns and made sure they took a look at my car right away despite their full schedule. I was so lucky to have such a great team looking out for me. Very professional service. Explained everything they did in great detail.

It is a rare thing to find such normal and down to earth people, especially in New Jersey. The employees were extremely nice, and during my visit I even saw them care for a customer that was pretty much yelling in their face and treat her with respect, something even myself probably couldn't do. They'll undoubtedly have my business as long as I'm in New Jersey, and I appreciate the kindness that they showed everyone who came in that night.

Great place, good service John (manager) is awesome. Good rebates as well, just got breaks and new tires from them 2 days ago. They even were able to bring me home as I was able to leave the car all day, but had no ride back home, seriously great customer service as I know other garages that no longer do that. Never an issue great parts great mechanics, great service, great people!

My daughters car was having difficulty starting. She was in desperate need for her car to be repaired. She called many places to try and get an appt to look at her issue. The closest was 4 days. Called Firestone in Toms River, NJ and Bill Jackson was able to at least take a look. He and his team were able to repair her car the same day. Thank you Bill.
I was a long time customer of Firestone of Toms River until there was a staff change. Stopped going. However, once Bill Jackson took over as store manager, things changed for the better. I wouldn't go anywhere else.

Walked in on a great sale today! The manager there quoted me a price on a set of 4 Firestone tires. Then knocked off $100 for the sale; another $50 off since he didnt have the initial ones I wanted, then another $40 for signing up for their credit acct, which I was able to charge the job done on. Plus, if I pay the bill off within 6 months, it's all interest free.

First time that I had went here to Firestone but hands down no complaints here from me. Although I only went there for a brand new tire for my truck I was very satisfied with the service I received and not to mention they were very professional honest and time efficient. If you end up choosing to go to Firestone in Tom's river on rt 37 ask for Bill.

Very pleasant experience work done on a timely manner very satisfied

I was more then a hour away from home and my brake caliper went on a Sunday. Called the manager Bill and he was very helpful and honest. They got me in and out so I could catch some of my sons championship baseball game. Very happy with the service price was a little high but I was in a jam and they were there to help.

My recent visit to Firestone for a serious car repair, of an older car, was amazing. Mr Kevin made sure everything was done to perfection, even added an alignment at no cost because they thought they might have put the car out of alignment. The diagnostic fee was only $99 and they knew exactly what the problem was, as opposed to another place I had been to was going to charge me $300 and no guarantee they would know. I highly recommend going to firestone, tell Kevin I said hi 😉