Petco

I like my 2 Petco locations, their well rounded, educated, professional associates, and it appears the pricing seems to be getting a bit better.
Both local Petcos I shop are always clean, staffed, and well stocked.
I do enjoy the online ordering with pickup within a few hours and it's occasional extra discounts.
NEW...RECENTLY visited the Saratoga Avenue Petco where MIKEY was greeting and working the register. What a perfect well rounded associate who, if he wanted to, could be running any type of retail store but he loves animals in seems, so we are blessed to work with him at our Petco.

I went today and the aquatics man was extremely helpful and informative not just to me but other ppl as well that were before us. I think his name tag said nick? I could be wrong. Helped me pick the right fish that won’t be a problem with my betta and a plant as well for my tank. He is very knowledgeable and we appreciated his advice. Friendly as well and didn’t seem bothered my our questions (thankfully). Our cashier was really nice too! I’ve had nothing but good experiences here. This is my favorite SJ Petco now. Even though it’s the furthest from me. They always have stuff in stock and it’s a good experience. All employees I’ve met here have been helpful and kind. I appreciate how they care for the fish and ask me how many gallons in it to ensure they have a proper home and educate others shopping as well.

Great location with a lot of supplies. They also have a great grooming team and an adorable kitty adoption center. We’ve been getting our dog groomed here for 4 months now and our pup actually loves the visits!

It's huge with an entire back wall for a glassed-in grooming area, with two dogs being groomed by a groomer each. Even though it was a quiet evening, I was attended to and well taken care of by at least 3 friendly staff persons who answered my questions, all coming from a first time dog owner ranging from Xmas treats and grooming menu, to pet insurance.

We took our dog for their first ever grooming here. I said the priority was to get them comfortable being groomed. True to their word, they only did what he liked - everything except his face. This is a big win to me, they could have gotten his face but at the expense of fear at future groomings.

This Petco is actually really really good the people there are very helpful if you're there can you need help look for the tall guy with a goatee and long hair that's definitely who you want to help you out he knows where everything in the stores at and is very knowledgeable on everything been there a few times will definitely keep coming back

Giving 5 stars only because of the staffs at front desk was so kind. He tried to understand and resolves the issues with our bad grooming experience. He listened to us about the details, saw our dog and asked his manager if he can waive the grooming fee for us. We did not expect that but I appreciate how kind and patient he was. Thank you so much!

The grooming experience:
I took my Papillon for grooming here and asked for nail trim, sanitary cut for paws, genital areas and below his tail. He had mattings in his ears so I agreed that he would get them trimmed and evened out.

He was returned with one nail untrimmed, paws not shaved and a bald spot behind his ear without any evening it out.

I told my groomer Changson that he still has one nail not clipped but she said angrily that is the shortest he can get… I had dogs for decades and I know what the shortest it can get looks like. She just forgot one nail… his other nails were trimmed but she said it’s extra charge for the nails and paw trimming in grumpy manner. She glared at me like I am a hassle for asking questions, I understand that service industry is highly stressful. but her response when I simply asked her a question and hearing dogs crying , groomer screaming “noooo” did not make me feel comfortable to come back for another grooming service.

This Petco on Saratoga usually has product when the other stores don't. Great job keeping stocked

Had what I was looking for (as always) and customer service is great, also good awareness when to open a second register! :)

The customer service reps are cheerful, and best of all, they are proactive and ready to assist. The Vetco team was amazing with my overly skiddish dog when giving her vaccinations.

The fish tanks area and overall fish products are wayyyy better than any other petco in the South Bay. It just attracts customers right away. Well maintained. Kudos to the employees!

Enjoy volunteering at the NAC in Petco. Amazing staff and volunteers and of course the animals

Just moved to this neighborhood and took my dog Macy in for a complete grooming, she is very shy and prefers not to be handled by strange people. They were done in no time at all my dog was groomed to perfection and was wagging her tail and obviously in love with her groomer. I am Too and I count be happier with her and petco. Customer for life now, as long as that groomer is there, tx you soooo much for taking such good care of my bby, she means the world to me.

The cashiers are always nice and welcoming. I enjoy going to this petco

Cashier was kind and knowledgeable. Thank you.

I love this place. It's right down the street from my house, friendly and respectful staff. When I first got my puppy, getting him the right treats and food was challenging. I was spending a lot of money continuously trying to get him the right treat until the staff told me I was able to return or exchange for something else that he likes even if it's open...YAY. Now, we get all his needs with this petco.

I always had excellent customer service at Petco and very helpful unlike that other store you guys is competitor PetSmart they don't help for anything they're too busy on their phone talking to coworkers as customers are coming in not paying attention

Adopted my new cat there, get there early, its very busy when they open

They have a lot of beautiful fish and many choices

…Been shopping around and found out…The price is right and folks are friendly! THANK Y’ALL! I’ll be back….