Geek Squad

I heartily recommend Geek Squad. I have an annual service contract which is more than worth it to me.

Geek Squad is always helpful!

Super helpful employees!!

Very helpful

Last time I spoke to someone, it seemed like he was trying everything to hang up quickly. However, all the other times I’ve never had a problem and they seemed to truly care about fixing my device.

Jurgen knows his stuff!! I hope he comes back for a minor ajustment!!

Usually rookies trying to upsell. Use caution, but if you have no other option...well, what else can you do.

Bobby was really professional and helpful. Unfortunately phone support could have gone over cost structure. $99 per pice of tech or $200 plan. $300 seems high to diagnose 3 ram chips. My sense is if I had brought them in my PC it would have been $99. Sorry, probably wouldn't try geek squad again.

Oh my god how is Best buy staying afloat? The worst phone customer service with Geek Squad. Have been transferred around without exaggeration 4-5 times already and that too all were non English speaking folks not understanding my wanting to schedule appointment for home install. Two specifically, one name Roger, heavy foreign accent, can't understand what I am trying to tell him and just keep randomly transferring me. Then this one other Geek Squad oriental chick with heavy accent named Elaine very nasty and started threatening me when I asked m'am I need Ring doorbell camera install not home install, she threatened me yelling do you want me to transfer you to Auto then let me transfer you where I think you should be. Omg! I think I'd rather inquire about this other installation folks offering service. Looks like pretty soon Best buy will be out of business with such ignorant idiots they hire to work for them who are extremely rude to customers and always screw up. Thank god also Amazon is picking up in home installations. But finally got through and spoke to someone in Home Theater Sales and install and she was wonderful and went over and beyond to help me set up an appointment. Thank you Tessa.

Not sure I am surprised or not. Was at the Bridgewater location and was near the Geek Squad booth, was looking for a new computer. Overheard the Geek Squad tech tell a customer that they had to buy the part from another computer store and then bring it back to Geek Squad so they can do the repair.. What kind of "techs" or service is Geek Squad if they are asking customers to "source" their own parts? Just seems shady like imagine getting your car repaired at shop and the shop asking you to buy a list of parts they need then bring them back for them to install it.. Ackward ...

Fraudulent Charges of $104.99 by Geek Squad

Geek Squad employee has been upset at me because I gave a negative feedback on Gas Dryer Installer. This Geek Squad employee is making
fraudulent charges against my credit card by purchasing 3 year protection plan for $104.99. First was made on Jul 3rd 2021 from BestBuy Store # 2663 in Richfield, MN. I got it refunded by calling the BestBuy online service. Now I see the charge for the same amount again made on Jul 8th from BestBuy Store # 1324, Joplin, MO. I will
have to write this on media outlets and take legal action.

opened a ticket and never received call back