Pools Plus, Inc

Ike is the best Sales and support person at Pools Plus Inc. in Holland, MI on Lakewood Blvd. He always has time to address every spa need I have and carefully discusses what I need to get my spa to optimal chemical levels! Very much appreciate his attention to detail. Your the best Ike!

Ike at Pools Plus in Holland was great to work with. Very knowledgeable and informative. We look forward to talking to him any time we have a question or need supplies.

Ike was very helpful and knowledgeable about properly maintain my hot tub and pool. He also has answered many questions about the new robotic pool sweep I just purchased thru them!

Ike is one of the most knowledgeable guys around. He’s is wildly helpful in getting my pool turned around every time I duck it up.

I like Ike!

Sales person was knowledgeable. He did not try to sell me items I didn’t need.

Ike was a HUGE help when I had questions about my Hot Springs Grandee. Later I had warning light come on and he coached me how to trouble shoot starting with the filters, this took care of it! I also was advised on 2 filter options, and why they were more expensive and we went with the better option once we understood the value. It is nice having a local supplier that is available and willing to talk through my questions. Some places just want to sell a new tub!

I was in need of a new pool robot. Researched them on line and called around. Ike took the time to educate me on "robots" over the phone. When I arrived at the store he was very customer oriented, showed me the options, educated me and answered all my questions. We have purchased filtration systems, pool pumps and a variety of products from pools plus. We always receive outstanding customer service! 5 Stars!

Ike at Pools Plus Holland is the best! Always explains WHY I need a product for my pool and what it does. Highly recommend the Holland branch because of him!

I bought a Dolphin S200 from Ike at Pools plus in Holland MI. He was very helpful. I will go back and start buying pools supplies from him.

Excellent service each time with Ike! Answered all my questions.

New pool owner here. The previous home owners bought their chemicals online. Pools plus is just down the road from us, so we thought we would try them out. The staff was friendly and extremely helpful. Their prices on the chemicals we bought were better or comparable to prices in the catalogs we get sent from the online companies. Excellent value and great service.

We bought out first hot tub from Bryan at Pools Plus in Holland. He was very knowledgeable and helpful. One of the advantages of Pools Plus is that it has multiple stores. So even if one store does not have a model for wet testing, it can suggest another location in the vicinity.

We like to make our purchase decisions at our own pace, so we appreciated how he did not rush us into any decision. After-purchase care has been great, as well. He was available for any follow up questions. When we lost the instruction sheet for water maintenance, Bryan immediately sent us an electronic copy via email. His advice for maintenance is very useful because it is based on his personal experience as a hot tub owner.

When we decided we'd like to purchase a hot tub, our research led us to the Hot Springs brand and the nearest local dealer, Pools Plus, located just a couple of miles from our home in Grand Rapids. The salesperson we spoke with there answered our questions but didn't elaborate too much or offer much detail. As a result, when we got home we found we had even many more questions we should have asked. One of us works in the Holland area so we decided to drop in at the local Pools Plus store there one evening after work. The manager of the store, Bryan Snell, put us at ease immediately by giving us his undivided attention and answering all of our questions plainly. He spoke in detail and elaborated his responses clearly even before we, as potential new hot tub owners asked them or even knew what to ask! He explained things thoroughly and understandably (often several times!) making certain we understood. Bryan went out of his way and gave us his personal email address and asked us to contact him if we had more questions. It goes without saying that we did have further follow-up questions over the course of the next few weeks and he was always extremely prompt, thorough, and courteous in replying. He offered us the opportunity to take a soak test which surprised us but which we took full advantage of. Although we knew exactly where we wanted our hot tub located, we were not sure if it would fit properly (and according to code) into the chosen space. Bryan offered to personally come out to our house, which is not in his usual area, to look at the space and measure. We were so impressed with his sincerity as well as his customer service, and the information he provided (in a totally non-pressure way) that we decided to complete the purchase through him. Bryan has followed up with us after the sale and delivery and has made himself available for any questions or concerns. He has been very supportive. We are very happy with our total customer experience and will not hesitate to refer Bryan and the Holland Pools Plus store to other potential customers.

I love this store!! Bryan at the holland location is the best ever!! Everyone there is so polite and very helpful. The store is very organized and professional and they make me feel very welcome. I highly recommend this store and I love coming to visit and shop around here all the time. Best store to go to. They are very knowledgeable and we'll trained and they always make the customer feel welcome and they take great care of their customers. Keep up the awesome work pools plus :)

Bryan at the Holland location is so helpful. Being a first time pool owner I had some reservations but they are very helpful with a teachers heart. Their prices on chemicals are extremely competitive and they sell high quality products!

I bought a new spa from the Holland store. It was delivered promptly and the install crew was professional. The bummer was the tub wouldn't heat. I reached out to my salesman who referred me to the service mgr, Marcus. Marcus is a top notch man!! I texted him directly, after hours. He responded immediately, called, asked for pics, vids, did everything he possibly could to help me get things going. We finally stopped after 10pm and said he was sending a tech my way first thing in the AM. Which he did. Tech came out and quickly diagnosed/repaired the heater. (There was something disconnected) . Buying a new tub and having it not heat is a bummer for sure. But what made it manageable was the way Marcus took care of things after the sale. Pools Plus sells a quality product and I wouldnt hesitate to buy again, but their service department is worth bragging about!!! Thanks so much guys!!!!

Stopped in to purchase salt for my pool, service was fast and efficient, able to pick up water testing supplies as well. Customer service was great and they were willing to load the large bags of salt up for me. Great job!

Love Pools Plus in Holland. They always have anything we need for our pool in stock and are super friendly and helpful. Very professional also. We will go to Pools Plus in Holland for all of our pool and hot tub supply needs. They are great!

Ike is super knowledgeable and provides excellent advice on pool and spa maintenance.

I'm impressed by the cleanliness and how organized everything is every time I visit. All the fresh faces are very knowledgeable and friendly, they seem to be well trained. Keep up the good work Pools Plus!