Geek Squad

Rose was so friendly and helpful!! My computer crashed after completing an assignment for my class and she genuinely tried to help me recovery my work! I could tell she cared and I really appreciated her efforts to help me! Great worker!

Wonderful--top notch service and so friendly! I am not sure why there are negative reviews. Perhaps those folks showed up, unannounced and did not take the time to make an appointment or realize the world does not revolve around them. Maybe they did not explain their problem or what needed to be fixed well enough to the staff in the first place. I called ahead and made an appointment; I had 5 devices to get serviced. I showed up on time (they had a reservation for me) and took care of things in a fast, friendly manner. The repairs were spot on perfect too! There were people that showed up as walk ins while I was waiting for my repairs to complete. You can see the schedule board prominently that showed when the next available appointment would be and who was on the list. The walk ins were throwing a fit that they could not be seen immediately but the staff there remained polite and calm. Make an appointment and you'll be fine. Walk in and you're taking a risk of having to wait. Throw a fit, you will still be treated with respect; but those around you will realize you are a child.

Geek was very professional and quickly solved my problems.

Geek Squad member was considerate, friendly, helpful, and very knowledgeable. He answered all my questions.

Excellent customer service, all staff were extremely nice. They were able to comfort us and were able to fix what we needed.

I don't shop here very often, but when I do it's pleasant and staff seem nice and helpful

Did work fast and efficiently and really friendly.

friendly People and fast service

Chrissy was very helpful

Please hold...

Web site difficult to use. Not user friendly.

They lied. Plain and simple. The associate that helped and the GM. Both said after looking at the laptop that it was a motherboard or a battery issue and it would take a little over a week. Called today to say it was ready and went to pick it up. They didn’t even look at it. Wasted our time. Associate who set original promise went straight to the back and hid when he saw us coming. Save your time and go somewhere else.

I was having battery issues with my laptop and did not have the correct screwdriver to open up my laptop to access the battery at home, so I ask if he can reset my battery for me. In case you didn't know, resetting the battery is a very simple process that deals with unplugging the battery, holding down the power button for about 30 seconds, and plugging the battery back into the laptop. Instead of him doing this for me (which was done for free at a different geek squad), I am told I most likely have a charging port or motherboard problem that will take upwards to $700 to fix (I have no idea where he got that from). He then tries to persuade me to buy a $200 tech support plan, a new $1200 laptop to replace my old one, and suggested I get a $100 data transfer.

I immediately go to Harbor Freight to buy a fancy screwdriver set for $6, reset my battery myself in 3 min, and it works just fine. Either they had no idea what was going on, or they were trying to scam me $1500. I am honestly bewildered and hope to God they didn't trick anyone else into paying ridiculous amounts of money for such a simple issue.

If negative stars were a thing, they would certainly be used to review the Geek Squad in Christiansburg. This is the absolute worst place to take a product if you need it to be fixed for ANY reason. The staff is not only incompetent but rude. I was having screen issues with my Mac, so I took it in to see what they suggested. The agent DID NOT even look at my computer! I just told her what was going on, and she just said "okay we can send it out for $35 for it to maybe be repaired." Being a college student, I had no choice but to send it off for repair. She told me it would take no longer than 3-5 days. A week and a half later with hardly any trace or notification on my device, I finally receive an email saying I needed to call to approve the estimate. This alone was a 35 minute process because of their USLESS automative system. When I finally got into contact with a human, they told me the repair was going to cost the same as buying a brand new Mac. So, I turned down the repair and asked to have it shipped back, once again they said it would take 3-5 days. My computer did not leave from the repair center until 3 DAYS later, (I turned down my estimate on a MONDAY and was told I'd have it back by Friday or Saturday). So, it did not ship until THURSDAY, and was not at Best Buy until Monday. Luckily, I happened to check the status online and saw it was delivered to Best Buy in the morning, it was four 'oclock in the afternoon and I had not received a call or anything informing me my device was back. So, I go into Best Buy asking for my laptop, and the Geek Squad agent looks at me like I have five heads. He barely looked for my laptop, and turned to me and said, "We don't have it. We would have called." I told him that they obviously did, because the status was delivered according to the UPS tracking system. After he actually spent time and looked for it, sure enough it was there. This was absolutely the worst experience I have ever had with a company and company service, and will not be using them again. I strongly urge you to go ANYWHERE but here, try local places or another Best Buy because this place is a JOKE.