CPAP Services - Marina

Dean from the Marina office, was so very helpful! His follow-up was an answer to prayer.
He was engaged, and knowledgeable in troubleshooting with me over the phone. (And Derek at the Citrus Heights shop, was a huge help with my initial set up and fittings.) What a tremendous support these guys have been, in helping me get settled into therapy. Thanks guys!

I would like to thank Tito who is helpful and very knowledgeable. Tito provided me so much information about CPAP equipment and how to take care of it. Now I know how to take care of it.
Thank you very much Tito.

The folks at CPAP Services were amazing! They were so kind and helpful. After traveling to town late last night I discovered I left a part to my machine. Ivan had the part I needed and is a lifesaver!! Looking forward to getting some sleep tonight. THANK YOU IVAN!

Wonderful experience. Excellent customer service. Went above and beyond to assist us and make sure we had the urgent supplies that were needed.

Went in to inquire about CPAP machines as I was curious and the young lady that works there, Christina, was very courteous, welcoming and informative! Nice friendly staff and good experience!

I was looking for a missing piece to a mask that fits me very well. Both of the ladies there helped me find exactly what I needed. I was also looking at a CPAP cleaner and they helped shed light on which one I should look at. Most people will go out of their way to leave negative feedback, so I wanted to make sure that I left a positive one! Thanks.

These people are wonderful we were on vacation in Monterey we had forgot a part of my husband’s CPAP called them —super friendly gave us the part with no charge.. please think of this business when you’re looking for a CPAP they’re wonderful thank you so much!
Tiffani & Jan Sandberg

I had a good experience here. I was a handful, haha and they still helped me. Thanks!

Went here in mid December couldn't have asked for better service. Very helpful and courteous. We will go back when we are in the area in March

Cassondra was very helpful and was able to make changes over the phone and answer all questions. Will be glad when they are in Marina.

Ivan is amazing! Eveready!

Christine made everything simple and clear.

Very nice and helpful.

Dean was awesome. He explained everything and was very patient and professional. I appreciate his calmness and helpfulness and Caring!

Very helpful and patient... very knowledgeable about products and maintenance of equipment... dont hesitate to call and make your Appointment they are pretty busy and sometimes takes a week to get in...

They never return calls and you have to call several times to get someone who can help. It feels like everyone you speak with is on their first day on the job. However, once you find a way to get an appointment they are very helpful.

I received my shipment of CPAP supplies and was missing one of the long heated tubings for the CPAP mask. I called them and told them about it and they said they would check on it and get back to me. After two weeks they had never gotten back to me, so I called them back. They said that they had a video of the two tubings being put into the box. So they would not be sending me another one. I told them that obviously you have a thief in your packaging department and maybe you should look into that because I would not be contacting you if I had received both of the tubes. They informed me again that they would not be sending me the second heated tube. This is very poor customer service.
I’m no longer purchasing Anything from them.

I believe they need to check the phone lines because everyone is complaining about the same issue. For future users of this company, please do not expect to receive a follow up call or expect to be able to reach out to anyone about the equipment. Please call in advance for your replacement parts, because they will not send them as originally promise. (Ps, it was not your mailman's fault).
A secret to getting a customer service rep, is to pretend to be a new customer. Thats the only way I have been able to speak to someone.
Oh. And if you are expecting the manager to correct an issue, or look into it as promised, dont hold your breathe. Its not going to happen.
In hindsight, the warnings were there, but I ignored them. On the day I was picking up my equipment, an elderly lady was complaining about not being able to reach anyone by phone and drove 2 hrs to get someone to look at her machine that was not working (which they refused to look at, but she left the machine at their door and told them she will come back for it when they fix it). Listen to the warnings. Be prepared. Have a back up plan or be prepared to go the office for help.

I made a call this morning regarding my husband need of help with his recalled dream machine. They had no clue, I asked for the name of the person in charge. I was given Pablo as the name of the person, I also ask to speak to him. The phone went silent. I guess this was the end. 😢😢😢😢