CVS

I went to the store, as a walk-in appointment to receive my Covid-19 vaccine. I received the vaccine, & everything was great! Then I misplaced my white card. Samantha went above and beyond to retrieve my information, contacted me as she said she would. Thank you so much Samantha! You are truly a lifesaver!

Also, on several occasions, I was greeted & assisted by Christina and David. They are both very polite, have great communication and feedback, extremely helpful, as well as friendly. Thanks so much for your time and help!! Also, the store is very clean & organized. Cynthia is also very nice & helpful!!

--Andrea

Clean, well laid out store. Professional and friendly staff. Very quick prescription service.

First time coming to this CVS and the sales associate at the front register Samantha was very helpful and patient when helping me out .

Great

Always clean. Spacious.

I can’t believe after all this time that I have been giving CVS my business today the young tall brown haired lady in ponytails was disrespectful! I was trying to give her my information but because my husband started to talk first she just addressed him! I was offended because as I tried giving her my birth date she ignored me and waited for my husband to say it! I don’t appreciate being ignored when it was my information that I was trying to give her for my prescription! I have never had anyone from CVS treat me in this manner! Bad customer service from her! The other people always treat me with respect!

Sales associates are friendly, helpful & professional. The manager has on several occassions, gone out if his way to help me out.
Unfortunately, the same cant be said for the pharmacy dept. Rude & obnoxious. Their attitude make it obvious they care nothing for the customer. Worst service ever! I have never had a decent experience.

The good: they call to let you know its time for vaccinations, etc.

The bad: They called to let me know my flu shot was not stored properly and to come back in for another one. I don't know if it was their fault or sent to them that way? Also, after I had my co-vid vaccine, I asked for a receipt of some kind for my records and I had to stand in another line after I already waited 1/2 hour for my injection.

This location is chronically under-staffed and under-stocked.

I am glad the pharmacy employees get a lunch break. I just wish there was enough coverage so they didn't have to close the pharmacy. It would be really nice if I could pick up my prescription when I was on my lunch. It would also be nice to be able to come in before work but the pharmacy does not open until 9:00. Finally there is a good possibility the pharmacy will tell you they don't have your prescription because of how the tech spelled your name in their system, I understand that typos happen but I wish they would confirm the spelling of names before they try to send you away.

There's something desperately wrong with this pharmacy and many of the pharmacists they hire. I was told by the main pharmacist, Gince, that I could go somewhere else to get my prescriptions filled and hung up on me. This, after a week of trying to get a prescription filled via walk in and phone calls. They don't answer. I only got through b/c I pressed the option for physicians.

So, after 15+ years, I'll be taking my business to Kelly at WalMart, where I've always had great interactions, customer service, and they know me - this for occasionally picking up my mother's prescriptions over the years. (She's a former CVS pharmacy customer). It's also where I've had to go for my booster shot and testing b/c CVS on Reservation doesn't seem to be able to get it together to provide those services. Sadly (or deservedly for some of the pharmacy staff), I imagine we'll see them close down along with the other CVS closures.

The 2nd star is for service I've received when they had consistently good pharmacy staff (@2006-2015).

Constant difficulties getting prescriptions from this location. My doctors (yes multiple doctors) contact them several times and they still say they don’t have the prescription. Very very frustrating. There is something very wrong with their processes. One of the more difficult interactions I had to come back 3 times to fill a prescription. In between I was getting texts or a phone call saying it was ready. Each time it was not. In the end another pharmacist gave me a discount for my troubles....but the problems are still there.

I went in to get a flu shot and the pharmacist told me to come back tomorrow even though they weren't closing for another hour. She was rude and inconsiderate because I was lugging my baby around in his carseat. I went out of my way to go there and she didn't even take the time to come to the counter to talk to me, she yelled across the pharmacy to tell me to go away... I'm never going back even though we have always used that pharmacy before now.

The pharmacist is the meanest, weirdest little psycho I’ve ever encountered. Multiple occasions over the last couple years she’s just mean and aggressive. Today takes the cake though, my doctor called in a script for Paxlovid and she tells me I can’t come pick it up, I have to send someone else because I have covid and she doesn’t want to be exposed…from behind my mask…and the plexiglass barriers they have up and behind her little counter she hides behind until she comes out to yell at someone. Well. I have no one to pick up my medications so I wore my mask and with very clean hands I walked in and asked for my “sister’s” prescriptions. I paid and left. Imagine having the audacity to use a person’s medical diagnosis to deny them access to the medication prescribed for said medical condition. That opens the door to “oh you can’t pick up your anti-psychotics because your diagnosis of schizophrenia makes you dangerous”…letter to corporate already written. As of today, transferring all of my prescriptions to another pharmacy so as not to deal with this weird little lunatic anymore. My condolences to her staff.

The pharmacy at this CVS is disorganized and filthy. We went to pick up a prescription for our disabled daughter. After waiting in a line of 20 people, we were told the medication wouldn't be ready until Monday. Today is Friday. We drove two hours to help her retrieve this prescription because she absolutely needed it. After loudly showing our thoughts on their disorganization they " found" her additional pills to complete the order. I highly recommend using the CVS pharmacy in the Target Store. Such an incredible difference

This pharmacy has gone wayyyy downhill since I started with them in 2009. In the last few months it’s gotten extremely bad. The pharmacist is rude when and if he picks up the phone. Twice today I was on hold for 15 minutes only to be transferred to the Doctors line. I know from past experiences that leaving a message as a customer is useless.
I finally had to call the front of the store to be transferred to the pharmacist who finally took my prescription request. Very very short on staff. Is the pharmacy getting so bad no one wants to work there? I’m now going to transfer to Walmart where I get noticed and helped right away when I go pick up my Mom’s prescriptions. They even know my name where CVS seems to have forgotten.