Coastal Cabinetry Design

Been wanting to write this review while I was still in the middle of my project but I decided to wait until Alex and his team finished up completely. You never know what can happen at the very end and I'm happy to stay that these guys did such a terrific job on my kitchen remodel. I used them 4 years ago on my bathroom remodel and decided to wait on my kitchen due to my budget. Finally ended up doing the kitchen which is no easy project but this company was with me every step of the way. I learned that remodeling your kitchen is very different from other areas of the house. There are a lot of little things to think about, Coastal Cabinetry did such a good job managing all those little things and it felt pretty seamless. I'm glad I waited until I could afford what I really wanted, thanks Alex and all your team for such a terrific job and ending on such a high note! Thank you so much!

We were incredibly pleased to work with Coastal Cabinetry. I love their high quality kitchen cabinet products and their customer service is great too. Very friendly and helpful staff! My new kitchen looks and feels like I have always imagined it to be!!

I found Alex and Coastal Cabinetry from a friend. I contacted him and he replied back to me same day. We discussed my needs and he listened and helped me decide the best choices for my needs. I Will definitely use him for all my future needs. Plus he gave me fair prices!!

I want to thank Alex for his help in our kitchen design and cabinetry. He is very knowledgeable in his craft I believe we would have had a much more difficult time in making our selection without Alex's help we would highly recommend this guys!!

Nice showroom! Great first visit! I can't wait to get my new kitchen. Thanksss!

I had the worst experience with this company. If you have any desire to hire them, please don't. On the day we signed contract they informed me it will be ready within five weeks. Owner travels to China for a month and the and left his inexperience son in charge. They didn't bother to go over appliances specifications and three of my appliances don't fit and can't be return. Alex the owner informed my that they broke the countertop (asked for pictures but never got them) and now they are out of stock for that specific type and I can not longer have the same countertop. The alternatives are terrible. All the cabinets are from China and after over three months of waiting several of the upper cabinets arrived damage. The worst part has been my horrible experience with the installer Mario Lisanti who greatly lacked any customer service skill, is rude and very disrecpectul. He made the process more ing stressful, he hires inexperienced labor that ruined my brand new floor and have no clue on that are they doing. Four months later and I still don't have a countertop; only 1/3 of the cabinets are intalled and are a total disappointment. Terrible quality, doors don’t close properly, cabinets are out of level. Coastal Cabinetry is run by incompetent and inept staff. I will never do business at this place and I discourage anyone for going there. It has been a pure nightmare

Do not use this company under no circumstance, they are con-artist.
The short version for those who do not want to read all this.
Bait and switch.
Double charged me.
Charged me for more square feet than I used.

I was looking for counter tops at Home Depot and on my way home I saw Coastal Cabinetry. I decided to check them out. I went in and was greeted promptly by the owners son. He was extremely nice and knowledgeable. He showed me quartz counter tops in different price point categories. I picked and paid for the one I wanted which was in the top tier.
I paid for 35 square feet and we agreed that if it was more, I would pay the difference and if it was less he would reimburse me. I walked out the store pleased on my purchase.
Nearing the date of installation, I received a text from the owner. It was a picture of a counter top. This is where I should have known something was wrong. Why was he sending me a picture of a counter top? I immediately called him and said that doesn't look like the one we picked. He promised me that was the one I picked. I went into the store to look at the sample to make sure and the sample was gone, he said sometimes customers take them but assured me that it was the one I picked.
The day of installation, I was called in to make the final payment. I explained that the amount has to be adjusted because I was only using 31. something square feet. He said according to his calculations it was 36 square feet so, I told him to send me a diagram of the sizes being made. Upon receiving the diagram, I saw that the guy who came to measure made a mistake. I specifically asked for 2 pieces of counter top in the bathroom so, that I can easily remove the small one for toilet access. One was 31x23 and the other 27x6. His guy ignored this and made me one full piece. Not only did he make it one full piece but instead of charging me for a piece 58x23 he inverted the numbers and made a piece 85x23. The owner refused to compensate me for this mistake. I kept telling him I cannot pay for counter top I didn't order or need. He only lowered the price a few dollars instead of the actual square foot price.
The day I went to make the final payment he swiped my credit card twice and said it was denied so, I went to the bank and paid him in cash. A few days later, I notice my bank account was low. I looked through the history and saw he did charge me by card and I also paid him in cash.
(I PAID HIM TWICE).
When I called to ask him to fix it he told me to call the bank and tell them to reverse it. Ladies and gentleman, that is not how that works, he was suppose to reimburse me. Regardless, I had to go through my bank to start a dispute, after close to a month, I found out, I lost the dispute because the owner of Coastal Cabinets (Alex) spoke to my bank and told them the charge was correct. He told me to tell my bank to take the money back, then told my bank it was a good charge. I had to escalate the case to a manager of Citibank and show him the text between me and Coastal Cabinets, showing my bank that he admitted to owing me the money on at least three occasions.
I asked Alex from Coastal Cabinets for my money on February 17, 2020 and finally today May 1, 2020 my bank took my side and gave me the money back $872.
On top of all this, I went into the store while he wasn't there one day and found the sample of the counter top I chose. It was not the one installed. He pulled a "bait and switch" on me. The counter top we chose was about 10 to 15 dollars more a square foot than the one we received. Therefore, I am still at a loss.
I'm still owed about $580.
I always try to give small mom and pop shops some business and this is what happens. Next time, I'll stick to big box stores.