United States Postal Service

They are kind and helpful, although under a lot of pressure it seems by always being busy. Everyone who works there has only been extremely patient and worked to get our passports, packages, mail forwarding, PO Box, etc. taken care of fastidiously as possible. I appreciate all of their hard work.

I use this location very frequently to send out packages for the office I work for. Although the wait time is long, the employees are friendly and helpful. I recently had a problem with a package that I sent out priority out of state and it was never delivered. My customer had to go to the post office HERSELF to pick it up and that was unacceptable. My coworker went to the post office to file a claim and an employee named Wilda told him he has to go online to do that. So we did. We got a letter in the mail yesterday that stated that claims like ours need to be filed AT THE LOCAL POST OFFICE!! Grr!! So off I went this morning and although there was an issue getting the refund, Ricky stepped in and helped out. Thank you to Bing and Ricky this morning for helping me get the postage refunded.

Ricky is a true professional...He's patient, knows the systems, friendly and super helpful, navigating the passport process. If you're getting a passport or renewing one, run don't walk to Ricky...Ricky deserves an award for the "best of the bay area!"

I can't believe I'm giving the USPS a good review, but there was no line and the employee was nice and courteous.

I love the post office 🏤! 💼

They get my mail to where I need it. 👍🏼

fast

People service. And my mail man

Great PO except for never answering a phone. As a frequent customer, sometimes I need to ask or tell something to them by phone regarding my mail. Many negative reviewers are blaming the PO employees for things they don't control. They aren't responsible for system rules or malfunctions. They are, in fact, far superior in knowledge and patient, polite service, to most PO employees I've met in other branches. Imagine that you had to serve Marin people all day long.

It was sometimes hard to figure out what paper work is needed, and the Saturday hours are very short. Mail gets delivered thoughj

The folks behind the counter are efficient and patient. Nice to use the business line.

People at this post office have always been nice and helpful

Friendly, helpful staff. Poor selection of stamps :-/

The first time i entered this PO - there was no line! I was amazed and delighted. That was a one time only. The counter staff works very hard and are courteous. Love the Scale and special machine /mailing inthe entry.

I'd like to write a good review, but can't There are just too many issues. The counter always appears to be understaffed. Hardly ever more than 2 windows open even with a line out the door. The self-service package station appears to be the only one in Marin, and yet during the holidays it was not working. Also, I found out that when you put packages into the self-serve bin, they are not scanned into the system so they cannot be tracked even if you pay for tracking.

Issues seem to be systemic with the entire postal service, but some can probably be attributed to the local management as well. Too sad.

I recently received a package that was oversized for my mailbox and yet it was forced to fit inside. I had an extremely difficult time pulling it out because I didn't want to cause any further damage to the package. When I finally got it out, the box and packaging material were badly crushed. I dreaded opening the box in case there was any damage to the item inside. Fortunately, everything was intact. I still want to send a cautionary note to all USPS carriers that ALL PARCELS SHOULD BE HANDLED WITH CARE. NEVER FORCE A PARCEL that clearly doesn't fit into the mailbox, instead, leave it on the front doorstep. Thank you for reading this.

The phone at the post office has a busy signal 24/7 so don't bother calling. Our mail carrier is unstable. Our street has experienced multiple mail thefts so 7 households collectively upgraded to locking boxes. This required a complete overhaul of the structure to hold the boxes which initially was not done to PO code. Instead of leaving a note to that affect, our mail carrier decided to place an immediate hold on the mail of 7 households....as if having thieves wasn't enough trouble. The structure was corrected in 24 hours and we're still chasing down the whereabouts of our mail.

I would give this Post Office a -10 if I could! I have a store in downtown Mill Valley. We have a different mail carrier every day, that is assuming they bother to come by at all, half of the carriers can't find it. If I have a package forget about it. They don't want the hassle of delivering packages downtown so they often don't get delivered for days. If you try and call the Post Office to complain they either don't answer the phone or take it off the hook. If you do manage to reach someone they just inform you that the carrier assigned to your root is on permanent disability so instead of assigning a new regular carrier they use subs every day. This has been going on for two years! Yesterday the mail carrier brought me my mail, he said had a package for me and would bring it in the next hour I closed 7 hours later and he never returned! Don't our tax dollars pay for this???

Unprofessional-
I had to send a latter package to overseas using their Global Express Guaranteed system. I had a valid and accurate address for the recipient as well as their internationally accepted postal code. A middle aged woman worker says that their system does not recognize the postal code that I provided. Per instruction of this woman, I stepped out of the office and used my smartphone to confirm that the postal code was correct. I came back to wait in the line again, and then told her that the code was correct. She goes to the system again just to find their system does not recognize it. She says that FedEx (which carries those mails internationally) may have a different code system. Since I did not have an access to such, I asked her to look it up using the address I provided. The recipient address is not a “middle of nowhere” but in the heart of Tokyo. She says she cannot do such and gets personal by raising her voice… I mean, with a customer providing a valid and detailed address, the post-office worker cannot find a way to ship the item out, and just gets angry while I stay reasonable and calm… I gave up and went to an UPS office in the next building, where they were able to complete the shipment within a minute with no issues. I called up the manager of the post-office, who admits that I am not the only one who had such issues, and they have a problem in their computer system, which they plan to address in a near future. … I bet she must have known this. I just did not see anything professional in what she says or does.