PetSmart

Went in to find some specialty dog food, trying to avoid certain allergens. The worker was stocking shelves and asked if we needed help. We talked about the list of what we were trying to avoid and some brands we had seen online. She carefully went through shelves, bags of dog food, helping us find something that would work.

This location usually has the dog food I need and the staff is helpful. They were able to answer questions I had. I even had a coupon this time which was nice because my dog eats expensive dog food.

On February 29, 2024 I had a 3:30 grooming appointment and was totally disappointed with the mix-up that occurred and my Furbaby was not able to be groomed on that day. I was truly looking forward to it, since it had been difficult for me to get him groomed due to a health challenge. The Store Manager Yolanda called me on March 1, 2024 and was Amazing, and immediately came up with a resolution to the situation! Yolanda went above my expectations and she called back with a opening for Saturday. I encountered Tammy on Saturday who clearly Loves what she does with the furbabies, and she is very skillful; my Bailey Looks Awesome!!! I have found my groomer, and I Highly recommend this Location; way to go to keep Customer Retention, and Outstanding Customer Service was provided!

Prices kind of went up on the food I prefer for my puppies but I understand that this is a business and they have to make smart decisions. I still enjoy going to get items for my puppies and I love the fact they offer grooming. They see very helpful and they ask questions to make sure you found the right items you need for your little best friends. This is one of my go to places because they're always stocked with the items I need.

Customer service was awesome at this location, very professional as soon as you walk in you are greeted the staff was wonderful.

Grooming: Miss Tammy was amazing with my baby smoke! He has high anxiety from a prior bad grooming experience which I explained to Tammy and she was so gentle with him and I loved that. She was very fast and provided an update on how he did after! You can truly tell she cares about your baby just as much as you! I’m happy to say I found him a new groomer.

Krista made my babies look like Show dogs and my babies were treated with great care. Her scissoring skills are stellar. They were able to clean my boys ear like never before. I really appreciate great service and they delivered. Everyone from check in to check out were super friendly and nice.

I am absolutely delighted to share my positive experience at PetSmart in Griffin, Georgia. Every visit to this store leaves me thoroughly impressed with their exceptional level of customer service and dedication to pet lovers like myself.

The staff at this PetSmart location are simply outstanding. They always greet me with warm smiles and a genuine willingness to assist. Whether I have questions about specific products, need advice on pet care, or simply want to explore the store's vast selection, they are always there to provide expert guidance. It's evident that they possess a deep knowledge of pets and their needs, which is incredibly reassuring as a pet owner.

What truly sets this PetSmart apart is their remarkable manager. Whenever I encounter a situation where the staff might not have an immediate solution, the manager steps in to ensure my needs are met. Their willingness to go the extra mile and take personal interest in resolving any issues is truly impressive. It's evident that they value customer satisfaction and are dedicated to ensuring that every visitor walks away with a positive and fulfilling experience.

The store itself is organized and well-stocked, making it a joy to shop for my pets' essentials. From high-quality pet food and treats to an array of toys and accessories, they offer a comprehensive range of products that cater to various pet needs. The staff's willingness to provide recommendations and insights on product suitability is a testament to their commitment to pet health and happiness.

In a world where exceptional customer service can sometimes be hard to find, PetSmart in Griffin, Georgia, stands out as a shining example of how it should be done. Their knowledgeable staff, exceptional manager, and commitment to providing a pleasant shopping experience make every visit an enjoyable one. I wholeheartedly recommend this PetSmart location to fellow pet enthusiasts, knowing that they will be met with top-notch service and a wide array of quality products for their beloved pets.

Took my friends 3 yorkies there. They go every other week. Dacia usually grooms them and does an absolutely fantastic job.

Always the best experience. Dutchess loves her groomer, Ms. Tanmy and everyone there is friendly.

Awesome experience took my papi boy with me and he loved it!!!

Always have what my dogs and kittens need👍🏼

Super friendly staff. Shelves are stocked and very organized. Easy to navigate. What else more do you want from a large scale pet supply store? Well lit? Yep it's that too. Prices were comparable to amazon, but available today.

Great customer service clean and professional atmosphere. They are always ready willing and able to help you when needed.

They always have what I need, it's always clean, and the staff are excellent. I mentioned my rescue and wanting to socialize him more, in passing, to the cashier. He told me the days and times that he works when they aren't too many people there so my baby won't be too overwhelmed. It was so nice and unexpected.

I've never had anyone other than my Vet clip my dogs claws. Out of desperation I called and made an appointment for 2 of the 3. When I got there I did warn the groomer that both were not accustomed to being handled by strangers and to feel free to muzzle the terrier. I was assured they were comfortable with both dogs. I will mention both dogs are very well trained. No problem. Two very happy tail wagging dogs and was told both were well behaved.
I will definitely be back.

Get employees! Love bringing my fur-babies in there. They've never disappointed during the holidays for pics!!!

Didn’t know the store was in my town but glad a friend told me. The staff very friendly and knowledgeable.

I've tried to use small local grooming businesses but ultimately keep coming back to PetSmart. The groomers are friendly and do an excellent job! The store associates are also great!

This place is nothing but amazing!! The staff is always ready to help find what we need!! Huge shout out to Chris. He always makes my day with his wonderful personality!! I will definitely be getting my fur babies stuff from here!!

Good,but charged $10 extra for handling a 5lbs aggressive dog.??? would think that was already included $70 for a haircut, humans don't cost that much,n it wasn't completely done