United States Postal Service

The times I've been here, the line has gone by quickly and the employees were helpful. One time, an employee stood up for me. I was mailing care packages to deployed military and a vile woman in line complained loudly that I was taking too long. The employee laughed at her, which shame her and it made me feel better. He encouraged me and kept scanning packages unbothered by the snub. Win!

Great service and knowledgeable clerks.
I’ve been sending packages overseas to Japan for over two years now. I tried many Post Office’s that were no help to me until I tried Upper Saint Clair.
Thankful for this Post Office and their wonderful service!

Shorter line than the McMurray P.O. with a larger selection of shipping materials. Not sure who designed the parking lot, tight turning radius leaving.

Good employees, quick service. The APC is very convenient for off hours!

Great post office with the best management staff ever.

Good service. Sometimes only one clerk during heavier times creating long lines.

Great service, but there is someimes a long wait.

Service is good; its a nice enough facility and the pretty staff is friendly -- all in all, quite pleasant. I sent a package that had apparently gone missing. The USPS tracking website was no help; the automated customer service phone number was completely useless, with endless repetition of menu choices that you don't want or have already tried and there is no one there to assist you. Called local post office (had to dig to find their number) ...had to call a few times to reach someone; he was quite polite and hopefully will be helpful.

In person service is ok. But they never answer any phone calls....

Look, I give everyone a chance or two to make up bad service, but I’ve reached my limit with the rude woman who works at the counter. She constantly complains they are short staffed, but that’s no reason to be rude to customers, throw packages, storm off in a fit of anger, or YOU NAME a RUDE BEHAVIOR and she’s don’t it. I usually can use the self service, but dread when I have to go to the counter. How is she the best option? The Postmaster obviously isn’t doing his/her job if this woman is working there.

The women who works the counter is extremely rude. That was the first time I was at this post office to pick up a package and she acted like it was the biggest inconvenience for her while she was chomping on her gum and rolling her eyes at me. Hopefully will never have to go back there ever again

I was there today right before closing with a very long line. I understand the lady was tired, but she was so angry and didn't respond a simple question so half of thw line including me have prepaid packages that we just wanted to leave somewhere safe and leave. However, she didn't answer my question and we had to wait half an hour to just go to the registrer and lwave o wur packages and go. That was absolutely unacceptable.

I've always had trouble with my mail, untimely delivers, and lack of consistency. Also don't call because the chances are they are not going to pick up. Just called the post office over 10 times and did not get 1 answer, not even a call back. Lastly I've had them close the mail center on me a couple mins before closing. This is irresponsible behavior and I believe the management team should take some actions. I'm happy I'm the only 1 who can stand up and speak the truth. I've had it. I've had my mail lost before and the young manager thought it was funny. It's very unprofessional when you laugh or think that the customer is funny when it's serious matter! Please fix or consider fixing some of these issues! Still the worst mail place ever!

Very rude lady with the blonde short curly hair. Likes to make rude comments and asked me the same question 3 times and then proceeded to get mad at me. Won’t be back again. Then when I was leaving said I guess she doesn’t listen. Definitely should not be working at place with customers if you aren’t socially friendly. Thankfully the woman with the dark hair was much nicer and was able to explain things better.

They do not answer the phone. I put my package in the mail bin in the wall on Saturday labeled Priority Mail Express. Today is Monday and it still says via tracking "Label created, not yet in system". Why?

Someone help me out here. I've lived in USC for 10 years and I've finally had it. I try to avoid this post office like the plague. There is a perfectly good one at the mall. But, every once in awhile I end up here and feel like I need a support group afterwards. The women here are absolute nightmares. I understand you may not like your job. But, perhaps you shouldn't be working the counter. Every. Single. Time. they say something condescending and rude. It started many years ago when I was literally mailing packages to an orphanage in Iraq and I didn't swipe my card correctly. Every. Single. Time. Forget that it moves at a glacial pace. It's a postal employee mean girls club in there. I thought it was just me but after posting on FB, other victims have bravely stepped forward. I'll email and use UPS like civilized society from now on.

I always wondered why people disliked post office so much, well I got my share of experience today. I visited this PO to pickup a certified mail, I reached at 1:05PM on a Saturday. Post office is closed, employee (let’s say KAREN) still in the lobby fixing something. I was rudely notified that PO closes at 1PM on Saturday, well the slip I received shows 2PM. I showed the slip and made my point to KAREN. She went off letting me know timings on PO door are correct timing. I’m late, blah blah blah. I calmly requested her that if she could help me as she was still in the building and it was just past 1PM. I also requested her to inform higher ups to change the slip for correct timings. Wrong suggestion!! She went off again, PO timings have changed to 1PM since COVID, they not going to update timings on slip blah blah..

Well there you go! I had my share of rude behavior and no sense of customer service. PO is using WRONG stationary for 2 years and no open bothers to correct the error. If you request, you get yelled at. Why do people think if they are loud they are correct?

Tax payer dollars at work!! No wonder UPS, FedEx and now Amazon is kicking PO a**.

Dear KAREN you are being funded my tax payers. Please learn customer service!! You are being paid to do a job.

Why can Amazon deliver packages to the main door of a house yet the USPS only delivers to the garage door and only where car tires are highly likely to run over it? I'm guessing everyone knows the answer.