Verizon

Interacted with a staff member regarding a business account. He was polite and helpful. Took the time to call and verify information and then explain how to solve my issues.

They do a pretty good job but I think his name was Justin that helped me we finally figured it out it took like 2 hours but he was patient and finally figured it out because it was a problem that wasn’t his fault

I did not know what plan we were on or what charger to have for these iPhones. We weren't told which plan we were on or that are we would get the charger but not the wall charger to put it in. However all in all it was pretty good to be back with Verizon again.

There is plenty of help. No long lines or wait time.

Okay so this place can get busy. The people that work there are polite, answer your questions, and are willing to help. Just be sure that you know what you want or have an idea of what the problem is when you go. So far I've gone back twice and they've been really great both times.

Very professional and helpful, but also overwhelmed and understaffed. Had to get signed in,then wait 45 minutes to be served. Very nice people, but for God's sake, get them some more help!

Easy to work with, very friendly staff thank you for your great service!!!

Same great friendly staff and service.
They are currently renovating thier store but they have it set up so it still looks good and no mess all over the place.

Thank you all for a super customer experience!!!!

I went into Verizon to purchase a WiFi card but had some questions before I made a final decision. Tyler was extremely knowledgeable and helpful and made it very easy to walk out with exactly what I was looking for! Would 10/10 return to and recommend this store because of his great customer service!

Great staff excellent service

Went into the Verizon store in Athens was greeted by a young man (Grant). He asked how he could help us we explained our dilemma and issues that we were having with my wife’s phone and immediately went to work checking on a few things and determine the iPhone needed to be replaced. An order was placed immediately and we got the phone the next day. Went back and he helped us transfer information contacts pictures etc. he’s a great guy to work with. So see Grant when you go in he’ll take care of you. Thank you Grant.

True Verizon store, very helpful, they helped me get a phone after I broke mine, and got me all set up, very happy!

Had a great experience with this store. Jonathan took care of our needs and we are very grateful for all the help establishing new service with Verizon.

My phone was giving me problems. The person that helped me was just that....very helpful. I was in and out in 15 minutes.

The best and friendliest staff of any Verizon location. Service is quick and professional always. The staff and management really take pride in what they do and are always trying to look out for the best interest of the customer. I will not shop at any other Verizon, because hands down the Athens crew are the best.

Staff was very friendly and helpful. She listened to my needs and led me to the right phone. Only problem was few phones in stock. Had to order mine. Still highly recommend.

I worked with Selema and she is amazing! I came in shopping for a new phone with a very complicated situation. She was able to guide me through my situation and come up with a solution! I’d give her 10 stars if I could!

I purchased two IWatch units and could not get them to sync with my phones. I tried numerous times to call the Verizon Service line and the wait was always near two hours. Since I had some errands to run in Chattanooga I tried several times to call the Store on Hwy 153 but the phone rang and no one answered. I stopped by there and was told I had to make an appointment. I told them no one ever answers their phone so there is no way to make an appointment. I left and calla the Athens store and my watches were connected within an hour. I appreciate this store and it will now be my only Verizon Store in the future. Well done Athens Tennessee. Your customer service is a perfect 10. Thank you so much!

Courtney was great! Bought a new phone with case, screen protector and charger. Also an added bonus of a tablet on the cheap because of the phone we got. Even on black Friday, we were in and out in less than 45 minutes!

The visit was Great! Starting from the young man that greeted me at the door to the gentleman that helped me with my upgrade. Polite, informative and very helpful!!!

Very friendly and quickly solved our problem. I've been to other Verizon stores and this one is the best!!!