Verizon

Tiffany was friendly, professional, and extremely helpful. She guided me step by step through the process of replacing my old phone, explaining everything as we went. She made me feel comfortable, like there was nothing she’d rather be doing than helping this clueless Gen X replace her phone. 11/10 would drive out of my way to have Tiffany help me again.

I can't thank the Kalkaska team at this Verizon store enough for their outstanding support during a challenging situation. After a stressful ordeal with another branch and customer service to resolve a trade-in conflict, this team went above and beyond to assist me. Special thanks to the team member who dedicated time and effort to ensure a prompt resolution, even though it wasn't initially their responsibility. Your problem-solving skills and dedication truly set you apart. I felt valued and heard throughout the process. To anyone needing assistance, do yourself a favor and visit the Kalkaska branch. They'll take care of you beyond expectation!

Tiffany was a very patient professional who guided us through the whole process of replacing a phone and also adding a tablet. My wife and I are older and technologically challenged but she made the process pleasant and less stressing. She even was able to retrieve information from my old phone that was completely inoperable! She was the only one working but was able to multitask and help others customers as well. She knows the business and was able to give good advice on various options and saved us money. She earned our trust and we appreciate her service. Dan and Jean Green

Zachary at Verizon in Kalkaska MI is an absolutely great rep and took great care of us in no time at all. He took care of everything we needed and we were out the door in a very short time. Thank you Zachary. Great customer care.

I upgraded my stereo in my vehicle and subsequently needed to upgrade my phone to utilize all of the new stereo's functions. Not being very techy myself, I found Amanda at Verizon in Kalkaska and she was amazing!! Helped me pick the best phone for my needs and even suggested the cutest case. She made every effort to save me money and found extras I was paying for, but didn't use, ultimately lowering my monthly bill. She was amazing, 10/10. Go see her!!

I had a great experience working with Mandy. She is well informed and willing to offer support. She explained the trade-in procedures clearly and everything went smoothly.

My experience today with Zachary was excellent he was very professional and very knowledgeable about what I needed to accomplish the internet services I was asking for, he was thorough and efficient, I will highly recommend him to anyone I know

Zach wàs a great help. Very knowledgeable and fast turnaround. Experience much better here than a big town store.

Melissa did a great job! she was running the store by herself and was busy but took the time to make everyone's experience top notch. Store was neat and clean and well laid out.

Amanda was easily the most helpful meme we there, been going to this store since I moved here 3 years ago, did not care for the employees much, but if she is there I have high hopes.

He was super knowledgeable and helped our situation in minutes! Will go back to to him everytime! Verizon at its finest! Thank you!

We had the best experience with Amanda. Better than anywhere else. I hope she will still be working at Verizon when I need a new phone.

Went in today to look at getting a new charger for my very old Samsung Galaxy S8+ and needed up upgrading to the new Galaxy S24 Ultra. Amanda was exceptionally helpful, knowledgeable and a pleasure to work with. I look forward to heading back in there when the S24 gets delivered.

The Kalkaska office has been the best. All are super helpful. They make you feel as if they truely care. What a great experience. I will go back.

Zack was extremely helpful. Upfront honest. Friendly respectful amazing. I won’t go anywhere else.

This Kalkaska store has excellent staff, always friendly, helpful and very knowledgeable. Tiffany has helped me several times and she is wonderful!

I live in Grand Rapids Michigan and went to a Verizon dealership there yesterday and wasted my time for over an hour. The manager was worthless and uncaring so I left unsatisfied, and will not be returning to that branch ever again.
Tiffany was at a Verizon dealer in Kalkaska Michigan and I only had to wait about five minutes but during that time she took care of two other people. She was kind and caring, not only to the other customers, but to me as well. I was on and out of there in no time. Thank you Tiffany.

She was very friendly, knowledgeable, and helpful, switched everything over that she could and let us know if we needed any additional help she was available.

She was very bubbly and friendly! Got us in and out as quickly as possible with exactly what we wanted

Amanda did a fabulous job answering questions about my current plan, and gave me great info on Verizon business plans! Highly recommend this store.