T-Mobile

Kevin was incredible! We came in and got a phone so quickly. Best experience in a retail phone shop, no matter the company, EVER!!!! They confirmed they had the phone we wanted in store ahead of time and made it so smooth to get contacts transferred over after purchasing. It was important that we got a phone immediately and he was able to do that for us. Love you Kevin

I was in there today cause my iPhone mini took a crap on me. Sadly they didn’t have the yellow color but hey, what can’t a case change right? Steven helped me out & was great & patient with any questions I had. As an autistic person it was one of the best experience I’ve had in a phone store. I’ve been with the service since way before they bought Sprint & sprint was always really easy for me & when t Mobil took over I was having trouble understanding what I was doing. But I didn’t feel awkward or uninvited like some store environments make you feel. It’s really clean too & soft lighting is much more comforting than bright lights like at a target or Walmart.

Btw my husband & l we've been in for 3 different needs the past month or so...new internet, cable needed & upgraded phone. Had a diff staff member each time & all were helpful, friendly & quick to resolve! Can't say l've ever been to another telecommunications store with the same great customer service!

My phone was out of service for almost 2 days. I had to be on WI-FI to work. Entered the store on Tuesday January 30th, and the young lady who assisted had this corrected in UNDER 1 MINUTE. I had spent over a day dealing with T-Mobile help line, a total of 5 hours trying dozens of different fixes to turn Cellular Data on. How it got shut off I’ll never know. I must have restarted phone over a dozen times. I just checked and they called me back 13 times seeing if fix worked. None ever did. Also, although their reps are extremely polite, they don’t know their job and extremely difficult to understand.

This Rep at the store knows her job and solved hours of frustration in 1 minute. Thank you Somers Point T-Mobile and that Outstanding employee.

Carlos was amazing!!! The best experience I’ve had getting a new phone. So quick and easy. The staff is very friendly

Steven at the summerspoint store is a blessing to T-Mobile!! He was a complete gentleman and help me out tremendously. Thank you so much, Stephen.

On 2 occasions in one week, I found myself needing tech help with my device. Marcus and H Rocks were both fast, friendly and extremely knowledgeable and got me out the door in minutes. Thank you Gentlemen for your welcoming vibe and incredible service. So grateful to have you in my neighborhood.

Jackie and west are very amazing helps us out great

I had a mind blowing event happen at the Somers Point T Mobile today. I opened a new line and exchanged a modem. I did not have the funds to cover the fee and my salesman Steven didn't hesitate to pay for me. The fee was $37, I was flabbergasted by the gesture of generosity displayed by this person. I had a really bad day, and he completely lifted my spirits and faith in humanity. Thank you very much to him, he did not have to do that. I would give 100 stars if possible.

We are happily TMobile clients. Today I went to TMobile Somers Point to ask how to downgrade my Netflix plan since my adult children live in different states. Marcus was very helpful and changed my Netflix plan. He was very accommodating. The staff are excellent!

Good staff nothing special but I hope they bring chairs back, standing up waiting for your turn is just stupid sorry but just makes. No sense

Ok great updated my review, thank goodness you added seating when last i went they were not present

I had issue with my phone and Matt had it resolved in less than 15 minutes. Thank you Matt

I really appreciate that the group were busy. I have to say that if you want pure professionalism with T Mobile, apparently you must go to a company store. I was able to sit down with Wes, the store was very busy, he was professional, respectful, and he was so helpful. Hire more people like Wes. Thank you.

HM was so helpful, patient with our very difficult issues over 2 days and was professional and knowledgeable the entire time! Thank you HM for your amazing, couldn’t have done it without you!

As far as cell phone stores go, this one is by far the best. I've dealt with Verizon (POS) before moving to T-Mobile 4 years ago. I've only had one so-so experience with someone whose no longer at this store. We have had to deal with a T-Mobile store in Glassboro and hubby and I both felt like we knew more than most of the employees there. Somers Pt store is different... they're knowledgeable and helpful. Please note that if everyone working there is helping someone, it may be a while before they get to you. That's because they really take care of the people they're helping before going to the next person. If that's the case, just go next door to Starbucks, grab a coffee or shop in one of the stores in the complex for a half hour. It usually clears out by then.

I had the pleasure of interacting with a young man named Steven from the corporate store in Somers point he was very down to earth and an amazing youngman. Thank you so much

I live in Margate and travel the shore points and spend a lot of time in Linwood and Egg Harbor Township. I have been on T-mobile for two months now and have not had any problems with the service at all. I found Eric and Ellen to be extremely helpful with all my concerns with switching from AT&T.

HM was super helpful and patient with activating my phone. He answered all my questions and went above and beyond to make sure all my needs were taken care of.

Excellent customer service. Went to have a warranty issue resolved and had zero issues. Still waiting for internet service in my area.

Thank you HM for all of your help! We asked a millions questions and had a lot of laughs. We enjoyed our experience - thanks again for of your patience and great service.