Parachute Home

First time to a home goods store in this price range. The store currently allows 4 customers, not including employees, in the store and will pull a caution marker at the door showing capacity is full.

The displays were really nice. You have to use the provided hand sanitizer to touch anything in store. Both employees that helped me and my friend were awesome. One carefully explained the difference between the towel types since I was buying for my mother and the other helped me get the bathrobe I'd been eyeing for awhile.

The vibe in the store was calm and I enjoyed my visit. Loved that they give you a linen totes as a checkout bag instead of plastic to reduce waste.

Visited to exchange a product for another color-- while anticipated to be a difficult process, our experience was the opposite. John, an employee on the floor at the time, immediately came to our assistance and not only walked us through the exchange process with clarity, but also showed us the different variations of our product they had in stock. Excellent CS and plan to be a repeat customer at this location.

I visited this store to exchange a product that I had not cared for correctly. It was my error, so I honestly did not expect to receive the kind of help that I received. Naquita was not only very knowledgeable, she also went to great lengths to help me resolve my issue. One of the best customer service experiences I've had. Because of Naquita, I am now a big fan of this store and company.

The staff is very helpful and has tremendous product knowledge. Great selection! So happy they are in my neighborhood.

ok, the bedding there is quite literally DREAMY❤!

Friendly staff and exquisite products!

Pickup was fast and COVID safe.

I’ve shopped here several times here in the last 6 months or so. They’re products are phenomenal, even if a bit expensive.

What’s lacking in the customer service in the store (their HQ customer service is beyond stellar). On three separate occasions I’ve been put off by the staff. I chalked up the first time to retail fatigue. It can’t be easy right now. The second and third times, that’s on them.

1. The first time I came to the store, a woman ignored I was in the store. It’s less than 1,000 sqft - you have to actively avoid someone if I’m not being acknowledged in some way.

2. A second time I was returning a pillow I bought online and was accosted (by the same woman as the first time no less) about why the pillow didn’t work for me. Innocuous question, aggressively asked.

3. Today, I was buying a new down comforter and had been looking at their baby pillows online because I wanted one for my nephew (not that I even need a reason). I saw them and said “oh you have the small pillows” and got back a condescending, “um those are FOR CHILDREN.” Tone and delivery are key. I guess kids are the only people who can buy them. I told them I’d just buy it online. It’s petty of me, but what can they expect after that?

The staff here should take a page from their HQ colleagues and work on their people skills. I’ll still shop here, but online. I’ll pay shipping fees to avoid these folks.

Our sheets ripped after under 2 years of use, despite following all care instructions. They only have a one year replacement policy - but for the price paid and all the claims of the sheets getting “better with time” these in no way should have ripped. I would recommend going elsewhere and getting something better quality for your money.

Beware online ordering from this store. I placed an order and immediately noticed that I made a mistake so I sent them an email requesting to cancel my order only to be told that my order had already been packed and they could not cancel the order. Very bad customer service.