Medallion Pools

We are pleased with medallion. They delivered on every promise and our pool kit was completed without issues. Now, buyer beware: they sell you a pool kit --- You need to hire installers, concrete guys, figure out what to do with excess dirt, hire fence installers, hire gas plumbers, pull permits and schedule inspections. It can be done ✔, but it is NOT easy. I suspect this is why they have such a low star rating. Make sure you understand the effort involved before jumping into this project.

First, great customer service. Eye catching showroom with everything to satisfy your jacuzzi, spa/hot tub and pool needs. Like a candy store of all things pool related. Great resource for the tri-cities , Richmond, and surrounding area.

We purchased an 18x36 inground pool kit from them. My husband did the entire install himself. Medallion was very helpful throughout the process answering questions we had a long the way. From the day we walked into the showroom to the day our pool was complete we had no issues and would refer anyone to them that is looking to purchase a pool. Johnny (president) personally came down to the showroom and answered a lot of our questions, and continued to give guidance to us throughout the process. Great company, great people, glad we chose them!

Grace our sales representative was amazing! We are a couple of avid DIYers and decided to do part of the work ourselves and subcontract out a couple of jobs. We purchased an inground 16x32 aluminum pool with recessed/liner over stairs. We found the instruction manual to be quite comprehensive and anytime we had questions Grace quickly got the answers and followed up. It took us 4 months (Jul - Nov 2021) to install the pool considering we work full time. We did not use the list of contractors provided, we went on recommendations, made calls to get quotes, handled permitting and scheduled inspections when appropriate. Highly recommend, just know you are getting a pool kit and have to register your equipment components separately when purchased. We are beyond pleased with Medallion and Grace and are enjoying our swimming pool this summer. Note: We did contact pool contractors before deciding on Medallion and we were not keen on paying 5 figures just to get on a waiting list for November 2022.

We purchased our pool in late winter 2020 from Medallion. Pete came out to our home and shared a great deal of information with us. He answered all of our questions and took care in working with us initially to see what kind of pool might be best for us. Johnny took our actual order, helped us make decisions about modifications and options and shared other recommendations. Both gentlemen were kind, considerate, professional and informative. We did have a problem with a defective pump when the pool was installed but the folks at medallion helped us work with the pump company to have it replaced immediately. The only thing I would say to folks thinking about installing a pool is whatever you think you should budget for dirt removal - add more to it! And be patient because it is a major construction project. (Neither of which have anything to do with Medallion) I would use Medallion again! Pete and Johnny were fantastic to work with! When we came back to order our cover for winter, Xavier was a huge help! Thanks fellas!

I purchased an above ground pool from Medallion Pools in 2003 and 17 years (it’s now a rental) it’s still operating and in great condition! Since I had a great experience with my above ground pool, my husband and I decided to reach out to Medallion Pools for an inground pool for our newly purchased house. We purchased the Grecian style pool. We loved that we had the option to customize the pool, so we added a 8’ sitting area. The outcome surpassed our expectations! We love working with Pete, our salesman. His is very knowledgeable and there was no pressure to go bigger or to select higher priced options. He has and continues to be very responsive as we are now in the process of ordering our customized pool cover. We also purchase our chemicals and other pool supplies from Medallion Pools and have received great customer service from the in-store staff! We highly recommend Medallion Pools!

Great company to purchase a pool from. Outstanding customer service from Pete, as he has now helped us with 2 pools from Medallion. From the beginning we were made aware that they only sell you the pool and mechanics of the pool, and we knew we would have to figure out all the other details. We have never had any problems with Medallion, and we have had numerous meetings, on-site and at their location in Colonial Heights. The pools they sell are very nice and well constructed.

We purchased a spa from this company and installed it ourselves. We were looking for a hot tub/pool combo and something more economical and easy to maintain. This spa is something we can use year round! The customer service has been great! Any questions we had throughout the process have been quick and thorough. Very happy with the choice we made and would highly recommend this Medallion Pools!

I recently purchased my second inground pool from them and have nothing but great things to say. As I read some of the other not so good reviews it is apparent that those people obviously did not do their homework. I live in the St. Louis, MO area, purchased my pool after working with Ashley for several months on the design and all the changes we made so that we would get what we wanted. The pool arrived exactly as ordered with no damage etc. I installed the pool myself with the help of hired sub contractors to dig, electric, etc. and did the rest with my sons and friends on the weekends. I saved at least half the cost of an installer doing it and I built a pretty big pool (my friends call it 2 pools). I would highly recommend them, you just have to know what you are getting into if you want to take on building a pool or buying it on your own and having a pool company install it for you (if they'll do that). 5 stars from me.

My pool was custom made quicker than I thought it would be. We changed our mind several times on the size and shape before we completed the order but Pete was amazing and was more than happy to discuss and make the changes. Our price for the pool itself was what Pete said it would be to the penny. But do be warned that the contractor pricing you get for the installation is very approximate and depends on other stuff that needs to be done to make the pool fit where you want it in your yard. That said, this pool totally installed and landscaped costed me far less than having the same pool installed by another company in a previous house we owned! I would definitely recommend using Medallion Pools.

Medallion Pools is a respectful and knowledgeable company. The pool equipment and materials are highest quality. It is our first experience with such a large project and their were extremely helpful and supportive through the entire process. We highly recommend!

Great Experience today with lil Johnny! We're looking to install a pool in Spring 2019, he was very helpful and informative about the whole process. We were there for an hour, with several questions! He never once made us feel like we were an inconvenience. He even helped our Autistic 4 year old take all the balls out of the pools. Highly recommend them for your Pool and Spa needs.

We purchased a Strong Hot tub with the help of Grace Upton. She is professional and pleasant. Knowledgeable! It was a delight working with her!

Mike loaded us up to take it home. Also very thorough and professional!! Really knew what he was doing!

The entire staff was great! They answered all our many questions, had lots of patience with us on making decisions and were not pushy salespeople at all. They made us feel welcome and let us know they appreciated our business. We also got exactly what we wanted for a great price. Highly recommend!

24 years ago we met with Pete from medallion pools and had our in ground pool installed. It has gone through one major earthquake and over a 100 tremors and has remained intact. Now 24 years later we need a new light in the pool we were absolutely amazed that they had the part in stock great company.... almost like family

Medallion has been nothing but helpful with my pool purchase. I ran into many issues with Louisa County and they worked with me while I got those issues resolved. Everyone I have dealt with has been awesome. I highly recommend Medallion to anyone seeking a pool purchase.

Found what I was looking for and price was right. I have my water tested frequently with easy explanation to balance the pool water. Always helpful and friendly and never have I been dissatisfied with customer service. Always willing to carry and load even if it just a couple of chemicals. They are spot on with service.

It was a pleasure working with Pete! From the very beginning, he was attentive, heads on, patient and extremely helpful as i customized my inground pool. The recommended list of contractors was great, and the one I chose was solid!! I would highly recommend.

Ordered my 24 foot round pool through medallion. Drove down to there warehouse in Virginia. Very nice ppl, helpful staff. Good quality in there products. Greatly pleased with everything.

Xavier has been amazing! I appreciate his attentiveness, his detail and follow up to help me with the purchase of my pool!