SureStay By Best Western Lovelock

This is a great stopping point on your way to Reno. Excellent customer service and great room. We stayed for one night ate at the grill which was delicious and the casino bar was great also. Very friendly people and great atmosphere. Room was clean and comfortable.

The front desk staff is amazing! I requested to stay longer and it turns out the price was rated higher on the day I wanted to stay till but they kept the price the same! They have been very accommodating, we have loved staying in lovelock.

I did not actually stay here, but was very impressed by the friendliness and helpfulness of the front desk person.
When I couldn't make it to the hotel, I called Best Western, and they basically told me "Tough Luck". Then I called the hotel and Brea was very understanding and cancelled my reservation. This act of kindness hives me a good idea about the overall level of service provided by the local staff. I will stay there on my next trip

While passing through the town, we stopped to spend a night. The rooms were freshly remodeled and gave a modern appeal. Rooms were very clean with all the necessary amenities. The location was very close to the highway and convenient. Customer service was amazing at the front desk, as well. When traveling by next time, we will be sure to spend a night.

Clean rooms and great staff! Not a bad place at all if you're stopping for a night.

Great place. Very clean and excellent and super friendly staff. I don't know what the bad reviews are on about for this place. Probably people that didn't get enough sleep lol, but this place is awesome.

In translation.
But they are trying

Rooms are clean and tidy however the pipe noise from upstairs units (see video) is unbearable and fixable. Management fixed the situation. The motel is attached to a casino and bar also.

Newly remodeled to become a Best Western hotel. Rough around the edges but clean. Casino and restaurant with limited menu are part of the package.

Room 126
Quiet, bed was ok. Room had a heart shaped tub!!
Room smelled a bit musty. Discovered that the carpet adjacent to the hot tub was soaking wet. Called the front desk. Said they'll bring in a fan tomorrow morning and offered to change my room.
There was no smoky smell. Pillows were ok.
A/C worked very well. Soap, shampoo etc plus an ironing board were provided.
Gigantic parking lot The check in desk was in the casino and it stunk of cigarette smoke.
No way would I go to the restaurant.

Beds and pillows were hard as a rock but liked that the hotel rooms opened to the outside. No free breakfast, they expect you to pay after paying an expensive price for the room, and expect a lot of noise at six in the morning.

Came in with a group. Took forever to get our rooms. Several "ready" rooms were still not cleaned. Waited some more. We've stayed here several times before, but not going back.

Dirty carpets, broken toilet bowl, no handicap accommodations.

Scummy little hotel, should have opted out for Candlewood in Winnemucca, it even cost less...

The rooms themselves were actually in fine condition and the price was very good.
We had two rooms - and discovered the one for my mother and daughter had no water!!
Talked to the front desk and she suggested my 85 yr old mother walk to the lobby to use the bathroom in the middle of the night (it was 33F out!). After much talking they finally agreed to move her room. That one had water but only one bed!
Why would you assign someone to a room without water and not even mention it at checkin?
Definitely should have been handled better.