Benjamin Moore - Mallory Paint Store

(Update 5/11/2022)

Craig (the store manager) called me and apologized, which I appreciated a lot. Very nice guy. Also offered some paint on the house to make it right. I just appreciate the gesture and care he showed. Outside of the experience yesterday, I've had nothing but positive experience with the store employees in the past so I'm updating the rating as this seems a one off oddity in an otherwise great store!

(Original Review from 5/10/2022)

I would give negative stars if I could. I ordered some paint samples and they confused with an older order that I had placed and gave me wrong samples. I didn’t check at the time but realized once I got home that they gave me wrong samples. My wife spoke to a lady in the store (Karen) over phone to clear things and correct the order. The lady agreed to swap out and correct the order. When I went to store to pick up, she started questioning why I had placed the wrong order and gave a very hard time. Started saying it doesn’t make sense and when trying to pull up my order, started saying the phone number doesn’t work. We only have 2 phone numbers and she started saying my wife gave a third. At that point I got frustrated and just paid for the additional samples and left.

Really really disappointed at the customer service. Not just not owning up to a mistake they made but making the customer feel like a con artist trying to con then on four $5 paint samples!!!

While repainting our house, we've spent a lot of time at this store. The employees have been helpful with paint color selection, as well as recommendations on paint supplies. We've done both in-store purchases, as well as online and almost all of our transactions have been smooth and seemless. We've also used this location to recycle old paint and they've been great for that as well.

EXCEPTIONAL customer service. You will never find perfection anywhere when it comes to everything going as planned... you love one color but hate in your home lighting ever. You get the wrong finish for a color match. Even the best stores make mistakes. I also left with the paint stating the wrong finish (that was on me for not checking).That being said my experience was near perfection (99.9%) with one mistake with a color match (match was spot on finish was not). The customer service was amazing and the staff are so knowledgeable that aspect was one hundred percent PERFECTION. The manager was GREAT and so helpful corrected the issue. The reviews for this store was higher than others and for a reason the customer service is unbeatable. I am indecisive beyond reason and go down rabbit holes when it comes to paint colors. Chelle was the best and helped me actually make a decision! Many have tried and failed to accomplish that, so it is nothing short of a miracle. They know their paint and they know how to deliver the highest quality of customer service. You won’t be disappointed going here for all your paint needs, rest assured I’m a highly obsessive about detail and indecisive about everything. When it comes to this shop and it’s staff I certain I will be coming back! Also I received excellent instructions on how to paint my cabinets!

I already wrote a review a couple of days ago, but couldn’t resist writing another one. I continued working with Robert, I had to match a paint color and he did an amazing job doing so. All together, he provided an excellent customer service, showed a great knowledge of product, also showed a wonderful ability to work under pressure: he was alone in the store with quite a few customers and handled it quickly and efficiently.

I’ve been a customer at this store for over 6 years and have always been pleased with the products and service. The staff, in particular Chelle and Craig, are really friendly and knowledgeable. I come in with lots of questions and they work along side me with patience, experience, and genuine interest to step by step map out the paint, supplies, techniques, and support I need for my project to be a success. They are great listeners and painters who can offer examples from their experiences so I can avoid common pitfalls. I also appreciate that they don’t oversell and are happy to exchange or return items if I need something else. The manager (Juan?) is also very helpful and demonstrates the above qualities - his eye for color is particularly spot-on too. I’ve even shared the end results in phots and they’ve been delighted to see how the project turned out. Great store!

I usually don’t love going to paint stores but wow this store is incredible. Craig is an awesome guy and is super helpful, they have tons of selection and Benjamin Moore paint quality just continues to get better. This is my staple store from here on out

While repainting our house, we've spent a lot of time at this store.

Mike is amazing I used to find him him here but he moved to Bellevue and we will follow him.
Thanks Mike for a great customer service every time me or one of our guys stops by.

The employees were very helpful in making recommendations for tools needed for a small project we had. And of course their paint is top of the line.

Super helpful in getting the supplies I need for painting some furniture and definitely rec anyone coming here for your home painting needs!

These guys are extremely helpful. It's the customer service that keeps me coming back. They are not satisfied unless your are.

Wasn't busy when I went (sat morning around 8), staff was friendly and got me through quickly and with what I needed.

They know this business really good and very friendly staff.

Friendly support staff. Abundant inventory 😊

excellent ustomer service!!!!!!.

Very helpful team here

Where the pros buy paint

Very nice people

Muy atentos con los clientes