Starbucks

Thanks to Delia at Starbucks for providing an exceptional service, she did an out of the box thinking to help us out. we bought a Starbucks gift card from Safeway. It had a price tag on the Corner and we requested the Safeway employee to remove it and he accidentally chipped off the side of the card. We requested the customer service personnel Amy immediately to help us swap the card and she kept repeating the same thing that sales are final despite the fact that it was thier fault. After wasting 20 min, Delia gave us a unique solution- she bought us a new gift card from her money and took the chipped card for her own use. We could have let it go but it was for our kid's teacher so we needed a solution. Thanks to people like Delia who are still there to help people.

I was able to have my heavy ice situation gixed, thank-you Maddy

The 'barista' did not know what a cortado is.

The girl working was nice enough but I mean.... come on.... pay attention to what you're doing. Also, this is the most bland version of this drink I've ever had.

After I had ordered my large latte, a store employee walked up and asked for a glass of ice and a glass of water. I was shocked when the Starbucks employee waited on her first. I had to stand there for quite awhile while he got her water and ice. I told him I didn’t appreciate it.

And he must have been distracted by her because he messed up my latte. He didn’t put enough coffee in it somehow. Maybe he pressed the button for a small or something. I didn’t realize it till I was already in my car on the way home. I can honestly say this is the worst latte I’ve ever had. I’m going to have to throw it away. $6 plus $1 tip down the tubes.

I couldn’t figure out how to write a new review so I’m just editing this one. All the lattes I’ve gotten for the last couple months are very, very weak coffee wise. I don’t know if they’re hitting the wrong button when they make the espresso or if they’re using too much milk. It’s not just one person either. I’ve tried three different people. I get lattes at two other Starbucks and they’re fine. They actually taste like coffee. I’m going to quit going to this one. It’s a total wast of my money.

Terrible customer service from gal who was working at 10am April 5. Clearly runs her mouth instead of making a drink properly