Aquarius Towing INC

I don't have words to express my gratitude to these folks!

I got stuck in sand on our new vacant property and initially, they declined the job due to the dirt road and lack of pavement on the lot. The concern, I think, was their own truck getting stuck or unable to help once here.

The next day, I contacted them again just to say Progressive reassigned them, but that I would take care of it so they didn't have to bother declining again.

What happened next was a few questions, a few photos, and the arrival of their truck with about 1000 feet of cable.

Gary got me right out of the sand and reparked the van to get in/out easier.

Gary was very helpful, kind and knew exactly what to do. And he got right to work, making me feel assured he was there to help and would absolutely get me out.

Shout out to Tabitha who was my main contact and orchestrated the visit. She, too, was kind, helpful and empathetic to my plight of being out in the "wilderness" alone overnight.

Aquarius Towing is now going to be my first call should I need their service again. It was so nice of them to reconsider the job and make it work for everyone. I really didn't expect it, but was so happy they went above and beyond for me.

Well today was a day that we won’t forget. And by reading a lesson will be learned.

Called VW to get help because our keys that are electronic fell into a toilet. But the auto flush sucked them to SH..T land before my wife could grab them. Oh.. it was a #1 visit.

But the issue is VW I’d.4 because we had no
Remote start or remote unlock
Our 2nd set of keys were 200 miles away.

Jake comes to help and after confirming our crazy story he thought we stole the car. Asked for ID to prove we are in fact the owners.

Now normally he said press lock button twice and it opens. But nope… it needs a key. It is electronic

He looks up that the door handle can be used as an emergency and gets it open. But now what. He can’t tow us.

We still have no key and car charger is plugged in so we can’t get towed. Nothing works VW….
Are you listening? It is locked and charger won’t recognize car info to unlock it.

Tesla drivers said they can get in, unlocked, started with card provided.

Paid Uber to drive keys 4 hours but what a bad design VW.

Now back to Jake. He was amazing and did exactly what we needed to get out into our car.
Dog needed food and we needed personal items to wait the 4 hours.

Thank you Jake for not giving up and hope your new video saves others.

VW needs to be called now. Should your keys get stolen or stop working the car is dead and useless. Don’t get stuck half way to Vegas.

You can’t even charge it without a key FyI.

Lesson.. never take keys to toilet and drive with extra key.

Bye

After waiting 5 hours for our roadside service to get us a row and still no pick up time, call Aquarius towing and showed in 30 minutes. Staff and driver were excellent. Recommend them if you need a tow. Thank you for saving us

Charlie I believe was his name was very prompt and kind . I enjoyed my ride to where I was going with good conversation and he treated my car with care . Would recommend to anyone . Thank you Charlie.

I had a very pleasant experience! Daniel G. made sure my car was mounted tight, and got my car home safely. Very professional and excellent smile that goes along way when your in distress. I will definitely recommend him and this company! Thank you so much! - the red 49ergirl dart in havasu.

Last night after 10 o'clock on 7/27 my tire blew. I wasn't in the best of area's. I used my road side assistance and was serviced by aquarius towing. The drivers name was Jerry, he was very kind and helpful. He made me feel safe. My tire was changed quickly and I was on my way. Jerry also offered my water. Thank you for your service and kindness.

John C. did a great job getting my car broken car out of a parking structure! He was on time and was able to get my car (not moving) out of a parking garage and towed so it can get fixed 10/10 would recommended Aquarius towing.

Thanks Gary for getting our family safely out of the heat when we broke down. I'm glad our roadside assistance assigned us to Aquarius Towing. Great job taking care of people first.

Dealing with Insurance companies is a pain.
It took a few hours for them to get it right.
Aquarius got there before the Insurance company called to say they were on the way.
Excellent Driver. Excellent Service.

Dwayne is awesome. Our car broke down on the 40 in the middle of nowhere. It was hot and we had our service dog with us. He kept us informed on his arrival. He was very polite when he arrived. Told us to hop in the ac truck and he would take care of our car. He did quickly. We could see that Dwayne takes pride in what he does. We were so grateful he was there to help us.

I've had to use them through USAA 3 times in past week through my insurance. Tracy has been on 2 out of 3 calls. He was not only knowledgeable but friendly and easy to engage in friendly conversation as he did the work. Great multi Tasker. 👍 I definitely would recommend this tow company. You also get regular updates on arrival times with an interactive map showing their location and arrival time. Thanks again Tracy

Dwayne was the best! My cars tire blew so I put on my spare and that blew too. My insurance company Sent Aquarius towing to come get me and tow me to the nearest tire shop. He was quick with loading my car and did it very smoothly and efficiently. I’m 20 weeks pregnant and was dehydrated after waiting in the heat and he made sure I got in the tow truck with nice cold AC. After arriving to the tire shop he even unloaded the tire I had bought and carried my rim and tire so I didn’t have to (being pregnant). He was GREAT! I would recommend him to anyone.

Amazing experience with this company. Linda was very kind over the phone, extremely helpful and worked with me to help get me home after my car broke down late at night. John, the tow truck driver, was very friendly, efficient, and careful with my car. All around everyone showed great communication and kept me informed of what was going on and when.

John from Aquarius Towing was absolutely amazing! Very knowledgeable and professional. My truck died on US 95 between Vegas & Searchlight, while towing a travel trailer. John immediately and cheerfully told us he could tow both, and take us anywhere we needed to take them (we had to go to Pahrump, over 100 miles.) On the trip to Pahrump, he took a very stressful situation and made it almost enjoyable. He was a joy to talk to and get to know. Very upbeat, positive person. THANK YOU AQUARIUS AND ESPECIALLY JOHN!

Today I had my custom roadstar towed to a bike shop in fortmohave this tow co was great and very Professional gary Senior did a great job keep up the good work!!!

John saved me from the heat of the Mojave desert! 110F. The lady at his dispatching office was kind and helpful as well. I was contacted by phone and by text as well, and given a "live" location link to follow the tow truck's driver route heading to rescue me... Cute feature for our electronically engaged world! I am grateful and happy 100%. 5 stars to the moon 🌚🌝

Dwayne came to my rescue when my battery died in Laughlin. He had arrived sooner than expected and was exceptionally nice. He jumped the battery so that it could be moved from the low ceiling garage at the Tropicana out to his truck in the lot. He was very good company on the trip to the tire store. When he dropped us off, he thanked us and wished us well. It's rare nowadays to find someone who is both professional and personable. I would definitely recommend Aquarius Towing in general, and Dwayne specifically.

Wonderful! Fantastic! Amazing company!
I am new to the area. Went looking for the beach, got stuck in sand.
The wonderful woman from Aquarius that initially called me was great. She understood what was going on during my angry blather and treated me well.
Dwayne came down quickly, and was able to help me out right away. He was professional and didn’t make me feel ridiculous for my idiocy!
Thank you!

Great communication, very friendly and helpful. Burst a tire on a dark stretch of highway in the Mojave desert and didn’t have a spare. It was late and pretty far from civilization but my driver got me sorted out and had a great attitude about it, and I could tell he was exhausted from a very busy day. I hope it never happens to me again, but if it does I know who to call!

Dwayne came to my rescue! He upon arrival he was very professional,helpful, patient, and easy to understand explained clearly what needed to be done to get the job done. Once dispatced he quickly made it to my location before my ETA to save my day after I as got my Xterra stuck in soft dirt! 😲 He had no problems getting my truck out the sand in no time and made sure I was able to get back onto the road safely!