T-Mobile Authorized Retailer

I recently switched from Verizon over to T-Mobile and the experience in the store was great! I was able to transfer things over easily, get a new phone, and get accessories all taken care of quickly. Vinny was very helpful and the whole staff was friendly and welcoming.

Will is amazing! No matter how big or small that my questions or concerns are, he always helps me and with a smile I might add. One of the best locations that I've been to in over a year!

My husband and I went in to the store on a whim on a late Friday evening to see about having my husband's phone repaired and my watch checked. We were greeted by Carl (short for Caroline Lol) who stated she would be with us shortly. After a short wait she assisted us. What a pleasant experience! She was very friendly, helpful and honest when we asked her questions. Next thing you know, we both ended up with new phones! (we were long overdo) We were so very appreciative of Caroline's assistance. She truly enjoys what she does and it shows. A leader of great customer service. We even watched as she happily assisted another customer while our phones were getting activated. If you go, make sure to ask for her! Just be patient because they do get a lot of customers. But it will be worth your wait. 😊

Great employees, very nice, haven't had a problem when I go there.

I visited the store in the Louis mall today and the store in Montgomery on orchard rd and both employees deserves a payraise

I came in towards the end of the day and there were a few people in front of me. so i waited until one of the employees could help me. Carl came over and helped me after she finished with the previous customer. Helped me with what i needed. Took no time at all, and i was on my way. She is, hands down, the best person that has every helped me, in the history of TMobile/Sprint/Verizon/AT&T/US Cellular. I have used them all. Carl, will be the reason I stay with Tmobile. She is very friendly, knows all the hardware, she's smart about the plans and promotions going on. I wish other businesses had employees like her.

Was there recently to explore options of a new phone. Stacey was super helpful! She was able to answer all of my questions, gave honest feedback about devices and pricing, and was very thorough in getting everything handled from start to finish. Stacey made my experience easy, stress-free, and quick!! Very grateful for Stacey being at that store!

Best store around hands down
I don't care what anyone says
Best management and team
Made me feel at home and got me right!
I recommend anyone and everyone to stop in!

I stopped in today to discuss switching my service and
Stacey was wonderful. She took the time to explain all options to me and answered all my questions. She made my experience amazing.

They were extremely helpful. I came in because customer care were of no help. They knew exactly tly what the problem was and I was in and out very quickly. There are many T-Mobile stores in the area and I recommend this one.

Had a lovely experience with my rep Stacey. She has extremely helpful when I came in asking about my bill! Helped me get it together and got me a better phone!

Stacy was extremely helpful and I felt she honestly had my best interests in mind while answering my questions and helping me out. I respect the honesty and transparency I felt at this location and will definitely be coming back.

We were desperately in need of a new phone after we destroyed ours. April work with us and quickly got us hooked up with a new phone and T-mobile Wi-Fi! Highly recommend this store and sales rep!

Got helped by William today! Best store around for help and everything you need!

9/24/23 great service got 2 lines .nice young lady was done in 15 miutes. Rich S.

Quickest service I’ve ever had! My boyfriend and I both upgraded new phones and added my line to his and Mariah and Muhammad were AWESOME! So fast and so helpful! Great workers here!

Most friendly store around!

Come see Stacey!!! She will get you in and out while making sure you have all your questions answered!!!! BEST STORE HANDS DOWN! GIVE THIS GIRL A RAISE!!!!!

I would like to let you know that I used to go to t-mobile on route 34 and have always been very disappointed. Recently I stopped at the store on orchard in montgomery. Night and day in the treatment and knowledge that was presented. I encourage my friends to come here. William Chloe and Muhammad have so helpful and have taken time to explain

Thank you

Service was amazing, everyone in the store took their time with me and made sure I knew everything I had signed up for. I’m not sure who these previous reviews dealt with however they have made a significant change.