T-Mobile

Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because of ur amazing customer experience!

I went to have my phone screen replaced today at this store and Chauncey (sorry if spelled wrong) he was amazing. We need more staff like him working with T-Mobile

Antonio was super kind and helpful, I had been left waiting on xfinity to set up my wifi for 3 days after my slotted time for set up. Antonio and T-mobile had me set up in 30 minutes. He was kind and informative. Would highly recommend!

Chauncey was very helpful in setting up my devices and transferring from my blackberry to iPhone

Efficient and good cheer!!

Mr..Tae was beyond excellent! He took care of all the changes I had. He was very patient and asked me to check so that nothing was missing.Glad I switched over to T-Mobile from Metro PCS. The employees at the store are al very attentive and polite. Awesome service!!!

They were very gracious to me as a Disabled Senior Consumer - assisted me with a new Home Internet System, set-up everything for me and when I returned home all I had to do was plug it in.
I must say the only problem I've had is logging into my account - the T-Mobile Reps, thru CHAT online and "LIVE CALLS" have extended a very gracious amount of time assisting me with the issue - even calling me back, making trouble tickets, suggestions as to check my GOOGLE and CHROME info! They are even going to call me again to assure that everything has been done properly and continue to assist me to set-up my new account!

A great Team at this Shop. Upon entering, we were greeted and asked about our question. Then told we would have to wait a moment. Then Teresa , a true expert in her field, invited us to explain our problem namely getting our our samsung device with a European eimei number set up with an America SIM card.
She said that would not work and we'd have to buy a SIM card package from T mobile. We quickly chose an option . Teresa helped install it and we are now happy to have internet and and phone in the USA. . Thank you and keep up the great work.

Teresa was extremely helpful and beyond knowledgeable I would recommend her to anyone with any concerns as she is more then well equipped to provide stellar service.

yall, this was a doozy.

i've only been out the hospital after nine days in ICU and two downgraded for two days. i received a phone i ordered online but needed to go in and have it set up. for 2.5 hours, Saint Teresa worked magic. she tried every which way possible to get my phone turned on and was so patient and kind, and i know she has her things with patience lol-- we all do, but she's a doll. the rest of the staff were so friendly and kept my spirits high but i cannot say enough brilliantly radiant words for the exceptional customer and people service i received from Teresa. this will forever be the only t-mobile in the district i'll ever go to. especially if i see Teresa working!

-chuy

I had quick and excellent service. I went mid-afternoon on a weekday and there was no line.

Chauncey helped me and my husband open two new lines. Super nice and was so efficient!! Great customer service and made our experience perfect. Nicholas also assisted by suggesting new promotions and specials tmobile had and i didn't know about. Very helpful location!

I’m Femi and Chauncey helped me get what I needed!

I was really not happy with the call center service but as soon as I came to this shop and they told me that I can get my warranty exchange, I felt like I had the whole world!

Thank you caring staff at T-Mobile shop on 14th St.

Best
Mehdi

Joy went above and beyond to help me setup my device. She was patient and resourceful, she kept trying different ways to resolve my issue and didn’t stop until it was fixed. I really appreciate her effort and devotion to excellent customer service. Thank you Joy!

Absolutely incredible customer service! Shawee and Nikki both stayed late to help me activate my phone. They went above and beyond to assist me. I can't thank them enough for their kindness.

Super nice staff! Extremely helpful. All of the staff members I’ve encountered at this location have been amazing! If seen customers come in and be extremely unreasonable as well as being rude to staff just because of their own personal issues before arriving! They handled themselves professionally and remained polite! I would certainly recommend them

I had an excellent experience getting a new SIM card. Teresa was very friendly and even cleaned my phone while we waited for the SIM card set up. Thank you.

Ebonie - skilled, and friendly - made my switch from Verizon to T-Mobile quick and painless. Really felt valued as a new customer.

I had a great experience here. I came in with a complex issue and Teresa and the other folks (didn’t catch their names) were extremely helpful. They were even willing to work past closing time to help me out. Excellent customer service, and I highly recommend this location! Thanks!

Great staff. Patient and willing to help. Verizon was terrible. Switched here and been happy and cut my bill in half and got free phone.

Teresa L. @ T-Mobile. I went to the store last 2 weeks. I spoke with absolutely professional and had super great customer service also very helpful. Thank you so so much❤❤❤