Bartol Heating and Cooling

I'm fully recommending Bartol heating and cooling to everyone. Joe returned my call within minutes and right away, I was comfortable talking with him. My boiler was older and stopped working. Workers showed up 30 minutes later to inspect the boiler. I needed a new one. Joe was very knowledgeable and explained everything. He and his team did an excellent job replacing my boiler. I'm so appreciative of the hard work and time that you guys took to take care of my family.

In this day and age where one is lucky to get a returned call from a contractor I can’t say enough about this company. Bartol goes above and beyond for their customers. ! I recently had a situation where my on demand hot water system failed. The manufacturer was not going to honor the warranty. Bartol fought for me and convinced the manufacturer to honor the warranty. After Bartol got involved the manufacturer decided to provide the part at no cost. The manufacturer did not have that part in the state. Joe, the owner of Bartol drove to Rhode Island to pickup the part and had his crew install it. Since the repair, the owner has been in constant contact with me to make sure the system is functioning properly. This is a company that has integrity, honesty and empathy~ Virtues seldom found with contractors in this day and age. I highly recommend this company.

I just wanted to say thank you to Jeff, he came and fix our heating problem. He was super knowledgeable and very friendly, he even shared some knowledge and explained them in a way I could understand, thanks again Jeff 👍

Bartol HVAC has been my 'go-to' vendor for heating and cooling at all commercial and residential properties since 2016. Their Team and management is top-tier, reliable, professional, and honest.

My husband worked there years ago. Was treated wonderfully. Very nice people.

Courteous and knowledgeable. Strongly recommend

Great and friendly service.

While Bartol was good enough to come out on an emergency call on very cold weekend for a heater that wasn't working, the technician wasn't able to get the heater working (after 1.5 hours of work) and only reported that the heater unit needed to be replaced due to an inability to source the needed parts. I then called another company who also made an emergency callout and that technician flipped on some sort of auxiliary switch and the heat came right back on (in less than an hour of time). This company was also able to source the parts and total repairs were less than 1/2 of what Bartol quoted. I called Bartol and asked to settle for 50% of the emergency callout bill, because frankly, their technician clearly wasn't qualified enough even to find the switch to turn the heat back on. However, Bartol refused to settle. While I appreciate their responsiveness to take the emergency call, their inability get the heater going in the short term and source the needed parts for the main repair indicates a lack of expertise. Their refusal to discount the bill indicates no interest in taking accountability for their technician's poor workmanship and capability.

Work poor, messy, knowledge guessing on problem, opened ceiling and was unnecessary.