TUMI Store - Merrick Park

I purchased a bag online yesterday afternoon and about 10 minutes later received a phone call from the store manager of this store, named John. They had the bag in stock and instead of shipping it, he offered to personally drop it off to my house on his way home from work. So within 40 minutes of ordering my bag online, John from Tumi had my bag in hand at my doorstep. Talk about going above and beyond! Love this brand (and my new bag!)

Excellent customer service by John Eltaktour at Tumi. We have been coming to him for many years. Great professional attention every time

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As much as I love Tumi’s product line, the best part about this Tumi location is the friendly attentive service.Thanks Alvaro!

John Is Absolutely unbelievable!!

I was looking for 2 extremely hard to find carry on pieces, every location I called they just laughed and said no they are backordered for months.
John got on the phone and within an hour he found me not 1 but 2!!
One in GA and one in Miami, they are currently on their way to me now, thank you John for caring so much about your service. it's hard to find that in this day and age.

6 Stars!

We have been Tumi clients for over 10 years now and we have had terrible experiences with the Tumi stores at Aventura Mall & Dadeland Mall. However, hands down to the Merrick Park Store. John Eltaktouk (the manager) went beyond to assist us with headquarters with a situation we had with a return made in this store. We had the best customer service experience in this Tumi Store in all these years! Do not hesitate to shop at this store, please make yourself a favor an avoid Aventura Mall & Dadeland Stores and just to Merrick Park and ask for John you will not be disappointed!!

Fantastic, came in with a broken international carry-on handle and they fixed it on the spot. Had my dog in tow and they where great with him joining me in the store while they fixed my baggage right in front of me. Great people, great product.

Purchased a key chain and was treated like I was buying 4 pieces of luggage. Friendly Staff with great product knowledge. Look forward to going back.

Outstanding store manager who went the extra mile to solve an administrative problem with a TUMI voucher. A great product with great customer service, what else!

Good place

Condescending and arrogant salesman. Never again.

Extremelly poor customer service - disappointing