The Home Depot

Diane was great and took no time helping me with my project that needed a very precise pipe size. I was impressed with how quick she was and her knowledge of plumbing. I am typically a Lowe’s guy but when I am on this side of town I am gonna check out Home Depot . It was really easy to access from the highway and there was plenty of parking. Register was friendly and asked if they could help or had questions. No complaint and if anything i am impressed.

This is my favorite home Depot in the Richmond area. They have really good quality plants compared to some of the other locations. Staff are very friendly and have even helped me track down items they don't have in store to be shipped to my house. Anytime we've gone and needed help with something, they've gone above and beyond. Their prices are very reasonable too.

I was especially pleased with the selection of spring bedding plants, hanging baskets, annual sand perennials all look exceptionally healthy. Prices were very good. I bought more than what I went to buy and I'm not sorry!

Eddie and Ethan and the Home Depot staff went above and beyond for me during my recent trip to this store. I came in looking for a specific item and when the shelves were empty I assumed the item was out of stock. Instead of telling me “what you see is what we have”, without hesitation Eddie took it upon himself to check nearly every aisle in the store to look for an extra pallet of the item I needed. Ethan was online checking other nearby stores while Eddie searched the shelves. Through the combined efforts of Eddie, Ethan, and another young man whose name I did not get (you know who you are!), I was able to leave with exactly what I needed! I spoke with a handful of employees in this Home Depot and everyone was so genuinely personable and polite, which you just don’t see too much anymore. Thanks for making my day you guys!! You rock!

I love Home Depot. I frequently go to this Home Depot and everyone on staff are always helpful, knowledgeable and courteous. Today, I want to especially shout the gentlemen that loaded my car as the snow was falling and Ms. Cecelia (at the customer service desk) who said, "come inside" while I waited for one of my items to be brought up front so that I would not out in the cold (watching other item) Thank you!! Please know that your customer service is much appreciated!!

We go to a lot of Home Depots around the area and I have to say this one is the best. Staff went above and beyond to help me. Everyone there asked me if I needed help.

Convenient location right off 295. Lot's of businesses, stores and restaurants are nearby. Nice clean store, friendly staff. I have been shopping there for many years.

Sometimes they got what I need.. sometimes they don't.. but it's always lux groceries..

Employee of the CENTURY!!! I came in to the store with an item for my dad's birthday as a pic on phone and absolutely NO IDEA where the store kept them. Shaunice greeted me with a smile and actually took me over to the item which was sold out BUT I will still order item and have it delivered through Home Depot! When she left me she went straight back to work, staying busy and positive dragging a pallet jack I'll assume... Get it girl!

We’ve been basically living at this Home Depot since we moved to the area. We renovated our house and do other things outside etc and they are always helpful and nice. Most recently, we needed a shed from the garden section and it was super high up. Micah and Lauren from flooring were actually the ones who came and helped us. Micah is an incredible forklift driver and gets stuff done. Lauren was helpful and immediately stepped up to help even when it wasn’t her department. Thanks!

The order online and drive up option is a great addition to their services! I bought a grill with free assembling and they brought it up to my car and loaded it for me. It was ready in less than two hours!

I went to Home Depot today, to get some yard materials and equipment, bug control and weed control, also looking at what else is needed.

Purchased a riding mower here. Great customer service and the mower runs great 👍

I have only been to this location once, to buy one Halloween decoration, so my review is clearly not inclusive of the entire experience others will have at this location.

But, in comparison to my local HD, these guys have customer service figured out. The Williamsburg location had already been setting up Halloween for 2 entire days when I went in. They had part of their display area gated off with items they weren't ready to sell and they were still actively working in that area. But, after two days, they finally had the 8ft jack-o-lantern stack out and it was in a public area, set up for purchase, and they refused to sell it to me. They said it wouldn't even scan if I tried and that they couldn't sell it at all. I figured this was wrong, as my local HD is full of inexperienced people who have no business working at a home improvement store, and that was verified when I called other HDs looking for this decoration. More than one store told me Williamsburg was lying and they just didn't want to sell it.

This store told me they not only had the pumpkins in stock, but that they would gladly take my money for them. I drove 50 minutes from my house and was a little worried when I got out there because they were still actively setting up, so I was hesitant to get in their way. More than one employee was super friendly and helpful. They were totally fine with my presence, got me a cart for my purchase so I didn't have to walk all the way to checkout with this giant box I was so happy to finally have, and also helped me track down some prices of other items in the Halloween area that didn't have a sticker on them.

I may not shop here every day but I definitely will remember these guys next August when it's time to buy more Halloween decorations.
I might even come out here in a couple months and see what they have for Christmas.

With so many other locations across the country, and their competitors already having decorations out, it seemed like all of the other HDs around here either weren't setting up in a timely fashion or didn't want to sell the items they did have set up.

Thanks guys! I appreciate you and your customer service

got plenty of help ... nice Atmosphere and everything I need always !

I was greeted when I entered the store. I could not find the product I was looking for I asked for assistance. This young lady Jenn advised me she did not work in that department, but she would try to help me. Jenn assisted me very well in finding the product I needed along with making sure there was no other products that may be better for me at the time. This is the type of customer service for every customer needs.

Tyrone was amazing. We came in looking for products for a french drain. Tyrone was knowledgeable and very helpful. Great Job!

They’re helpful and go above and beyond to provide information. They’ve cut down pieces of materials when their competitors (Lowe’s) would not. Plus, I feel like their selection is higher quality so you don’t have to waste time discerning if something is worth the money. They’ve also asked to help which has (dare I say) never happened in Lowe’s.

Yesterday, 04/23/22 I had a return of one item, Store #4624, Hope (the cashier at the customer service desk) was very fast, friendly, & professional. Also, rented a wet saw in the rental center the same day, associate in that dept was extremely busy but still handled our rental quickly & efficiently, and answered all of our questions with good instruction, very impressed. I didn't see her name on the receipt but it was rental Contract #: 273461, Transaction #87289, Register #90. In a society where it's often difficult to find good service, both of these associates are the types of people that would keep me coming back. Kudos to them!

Employed in Nursery, great people working for Home Depot.