Tim Hortons

I have been to multiple tim Hortons all over the tri county area and this one is by far the best. The coffee is always fresh you can tell they are sticklers about coffee freshness at this location.

Updated Review post 6 months. New review: The owner is really trying. I see him there in the window, training new people, and trying to get his Timmys to run great. I keep going back because I see him there, doing what he can to bring customer service back to the community. We haven't had a mistake on an order in a really long time. We had to quit going before, so glad we can go back now. OLD REVIEW: It's really not that difficult to not smash a Boston cream donut, and put NO sugar in the coffee. It's an app order how hard can it be? And how hard can it be to be kind to your customers at the drive thru window? If you hate your job that much, leave it.

This is a great place very friendly fast service and the food is always had love getting my hot chocolate in the morning and it's made just right

First off how cute are these donuts! 🍩🤓 Secondly the service at this location is excellent, friendly staff and my coffee was perfect! The lady at the window with the green nails was so nice and polite even made time to chat. Great job, we will come back soon.

I had a taste for some Timbits. 2/20sacks, a 10sacksand a meal

For the first time in a year I visited this location and the service baffled me. The young man was pleasant and even suggestively sold me something. I had to tell him that he needs to stay at the window because the young ladies cut you off while ordering and they say is that it. He needs a raise very nice and I work for a big corporation and I would gladly recruit him and he could work with me.

Service at this location is excellent, friendly staff and my coffee was perfect!

GREAT REGULAR coffee for the average (Joe). Inexpensive, great full flavor. Always tastes the same each time, every city and state I go to. Love the food for on the run eating. Thanks Tim for supporting me and my family through some really rough times morning, noon, or night! My goal is to convert every coffee drinker to Tim's. Only wish your coffee personal coffee bags weren't so expensive in locations, half the price in stores!

This place was great before but they remodeled it and it looks fantastic, and the service is always wonderful.

Always fresh and no long waits

To be honest I have a Tim Hortons closer to me but I will ALWAYS drive a dat bit farther for this Tim Hortons. Always so friendly quick & over all genuine nice people. Manager on 8:30 shift so kind.. 👍🏻👍🏻

Today I dined in to read some news and answer work emails. The lobby is always clean and the local news is on. A gentleman who frequents this store- for the THIRD time that I've personally experienced- came in after ordering through the drive thru to complain about his drink. He orders a mix of hot chocolate/coffee/whipped cream one or more times per day. I know this because I've heard him complain about it three times in the past year. The pre-determined ratio of hot chocolate to coffee he had in his mind was not to his liking, as he explained to the woman behind the counter. She explained she made the drink traditionally as she was trained to make it, to which the man replied "I come here all the time, everyone knows how I like my coffee". Which got my attention. It's an absolute statement that demonstrates a sense of entitlement. She replied if he had requests for alterations, they would need to know this during his order. He claims he did make that request- which he repeated again in the lobby. It's possible he did t and it got lost in communication at 9:15am when this store is as busy as it gets. She apologized for the coffee being incorrect and hurriedly asked how he'd like his new one made. His verbatim response was "I need to speak to a manager. I don't want you making my coffee, and I don't appreciate your attitude". Fact- the woman gave him zero attitude- she was simply trying to fix whatever his perceived mistake was and get back to the busy drive thru. Mixing hot chocolate/coffee/whipped cream does not require a manager's hands. Anyway, "I don't appreciate your attitude" is a phrase that- as a manager in the hospitality and tourism industry- I've heard guests use toward my staff for 11 years just before they demand something free from me. Now, I don't know the girl behind the counter, but I know the location and everybody's been friendly to me. "I don't appreciate your attitude" is one of the most confrontational phrases one can use toward a service industry worker: it's accusatory, based in belief (not facts), and doesn't allow for a constructive response. My usual line of questioning is "what words did (my employee) say that offended you?" and the generic response is "they just gave me attitude". That's what I watched occur here, for the thousandth time in my life. In this moment, I had the chance to support a worker who I felt was being mistreated by a customer. When the man demanded someone else make his drink, I said "they'll be the same ingredients in the same cup sir, nothing will change if you pull someone else to make your drink". His response was "mind your business". My reply to that was "we're in a public restaurant and you're being rude to this girl, it's everybody's business since you're making it so". He then said "I'm waiting for a manager, you should mind your own business and F**K OFF". It was at this point I turned around, looked at the small man, and asked him if that's a request he'd like to repeat. As the manager came around I hurriedly stood up, knocking over my own coffee in the process, and defended the worker while trying to explain this man told me to "F-Off" in their establishment before they gave him the free coffee we all knew he walked in to get. Another kind fellow patron put his hand on my shoulder and reminded me the guy wasn't worth my time and we left. I came back hoping to clean the mess I made- they refused to let me. I apologized for adding to the drama. They thanked me for standing up for their staff. Bottom line: this place offers great service, even if you're a terribly rude confrontational person who complains about a ratio of hot chocolate to coffee nobody else cares so much to complain about.

Fresh & great customer service. My puppy loses his mind when we pull up in the drive thru. The server was happy to give Chewy a Tim bit.

Delicious food and experienced professional staff.

Just got a doordash for a vanilla coldbrew with some additional stuff. Whenever i order coffee delivered its always a hit or miss, but whoever did my coffee today did amazing.

The cashier was super awesome!! However the store could use some cleaning. Not a fan of the coffee but the only reason m giving this store 5 stars is because of the outstanding service I received

I like coming to the Tim Hortons in Eastpointe because there's not a line out into the street. We hardly ever mess my order up. This Tim Hortons it's very consistent to what other of thier restaurants are doing. I'll stop by here every time I need a coffee and I'm heading west.

Fast, friendly service. Good & fresh donuts and my sister LOVES the hot chocolate

This Tim Hortons is always clean. The staff takes the time to make sure it looks nice in there. Plus the items are always fresh.

Love my vanilla capachino